Princess Website Problems?

[West Coast Gal]

Does anyone know why I cannot get onto the Princess website today?  I have tried 2 separate browsers and it either tells me the my password and email do not match (which they do) and the other half time it goes through but it just has a spinning wheel with never getting onto the website

[susancruzs]

It's been that way lately, I've been signing in with name and booking numbers.

[Rick&Jeannie]

This is what I get...but I'm not really logged in:

 

 

 

Have seen this quite a bit over the past few months.

 

Edited July 19, 2023 by Rick&Jeannie

[kamelia]

I've been finding the same thing over the past several days.  When I get "Your login attempt was unsuccessful" I just keep pressing the green Log In button until it finally decides that my login name and password really ARE correct.  It sometimes takes two or three attempts, but it does finally give me the "Good News! You are now logged in to Princess.com."

[lx200gps]

Absolutely no issues logging on right now for me, works fine. Firefox under both Linux and Win 11.  Sorry....

[Rick&Jeannie]

10 minutes ago, kamelia said:

 it does finally give me the "Good News! You are now logged in to Princess.com."

Yes...but as I posted above, getting that message does not always mean I am logged in.  My screen is frozen at that point.

[kamelia]

35 minutes ago, Rick&Jeannie said:

Yes...but as I posted above, getting that message does not always mean I am logged in.  My screen is frozen at that point.

I just tested this out now, and after a few seconds of the waiting for the "processing" spinning wheel to quit spinning, instead of continuing to wait, I clicked on "Cruise Deals" at the top of the screen which then went directly to the My Account page with all of my upcoming cruises.  I can't tell you if the timing of being able to access it was sheer coincidence or not, I'm just trying to share what has worked for me several times over the past few days.  Hope you're able to get into your online account soon!  🤞

[whataboutport]

1 hour ago, kamelia said:

I just tested this out now, and after a few seconds of the waiting for the "processing" spinning wheel to quit spinning, instead of continuing to wait, I clicked on "Cruise Deals" at the top of the screen which then went directly to the My Account page with all of my upcoming cruises.  I can't tell you if the timing of being able to access it was sheer coincidence or not, I'm just trying to share what has worked for me several times over the past few days.  Hope you're able to get into your online account soon!  🤞

This kind of worked for me. It did go to the "cruise deals" page and loaded correctly, however when I clicked oto my acct, it was still on mu husband's page, even though I already signed out. 

[pompeii]

1 hour ago, kamelia said:

I just tested this out now, and after a few seconds of the waiting for the "processing" spinning wheel to quit spinning, instead of continuing to wait, I clicked on "Cruise Deals" at the top of the screen which then went directly to the My Account page with all of my upcoming cruises.  I can't tell you if the timing of being able to access it was sheer coincidence or not, I'm just trying to share what has worked for me several times over the past few days.  Hope you're able to get into your online account soon!  🤞

I’ve also found that if I just click on a tab while the log in circle is spinning, it takes me there and seems to log me in because My Account shows up at the top. I still can never get my list of saved cruises to show up though. I get an error message and have to search anew every time. 

[bjkTX]

3 hours ago, Rick&Jeannie said:

This is what I get...but I'm not really logged in:

 

 

 

Have seen this quite a bit over the past few months.

 

To me it seems the site has been froggy for several weeks - and when I went to look just now I get what you show above - it took 4 minutes to quit spinning and let me in.

[Rick&Jeannie]

1 minute ago, bjkTX said:

To me it seems the site has been froggy for several weeks - and when I went to look just now I get what you show above - it took 4 minutes to quit spinning and let me in.

I am nowhere near that patient!! 😄

[West Coast Gal]

I am going to try everything . . . I have 5 cruises with them that I have time to work on!

 

You know, their website has several issues that if they had a half way decent programmer the issues could be fixed!  The fact that you are in there working on a cruise flipping through shore excursions or such and all the sudden it says you are timed out from lack of use . . .  that makes me feel like they are rinky dink operations.

[West Coast Gal]

20 minutes ago, Rick&Jeannie said:

I am nowhere near that patient!! 😄

I am with you!

[West Coast Gal]

none of it has worked for me

[dforeigner]

It is like luck of the draw.  Even used different browsers and sometimes I am able to log in, sometimes, I am not.  Go figure.

[CynCyn]

23 hours ago, kamelia said:

I've been finding the same thing over the past several days.  When I get "Your login attempt was unsuccessful" I just keep pressing the green Log In button until it finally decides that my login name and password really ARE correct.  It sometimes takes two or three attempts, but it does finally give me the "Good News! You are now logged in to Princess.com."

I get the same thing on Safari but can log in with Chrome.

[Crystabel]

I couldn’t open it up through Safari, but had no problem with Firefox. 

[West Coast Gal]

It is working today . . . but right after I changed pages working on Shore excursion . . . all the sudden it ended my session.  They really need to fix this, it has to be simple.

[West Coast Gal]

Oh my goodness, I can't believe this website . . . so the session kicked me out and so I logged back in and it just keeps saying the session has expired even though I am still logged in.

Does anyone know if there is a place I can report this nonsense to Princess?  Grin

[cruisingberger]

For the past 2 days I can log in, but when I log into the personalizer to purchase anything I get this:

 

we're having technical difficulties

We apologize for any inconvenience and will be back shortly.

[georgiavol]

I followed up with Princess with a medallion question yesterday morning, during which I asked about the website issues. I got a lot of silence and what limited responses I hear (after they were super nice about answering my original question) led me to believe there is a serious software problem that cannot be easily fixed. I'm not a code guy but know enough to sense this is a problem not going away soon. We love Princess but they have got to get their act together.

[Rick&Jeannie]

I highly doubt that anybody that answers the main Princess call-in number has ANY idea regarding the state of the website, much less what it's going to take to fix it...

[compozer]

Same problems for me the past month