So DONE with MSC!

[sverigecruiser]

10 hours ago, mscdivina2016 said:

If you don't mind waiting 30-45 minutes maybe..   despite being called butler's, they are basically room stewards.

 After 2am it takes an hour plus to get ice. So much for 24 hours.

You also find your butler busing tables in top sail or somewhere else on the ship.

 

5 minutes is probably the longest time I have waited for anything.

 

My opinion is that they do too much! Why do they always need to escort you to a restaurant? It's almost possible to say no to that, I have tried.

 

The same thing with drinks to the cabin. I go to the lounge, because for me that's easier than calling the butler, but they never let me carry them back to the cabin, a butler always does that.

[sverigecruiser]

5 hours ago, GOLDENBONNY said:

Ha? Butler not your nurse he should not do that. 

 

It depends on what you mean with help. I don't mean carry them, which I already have said, more like putting their walker in position or hold their hand if their legs are shaky.

Edited July 30, 2023 by sverigecruiser

[CruiseTee]

Hi All!

We just returned from our family (and extended family!) trip on the Meraviglia. It was a great cruise! As expected, the Butler (our 8 cabins all had the same one), was outstanding. Meri couldn't do enough for us, and was extra special to our elderly passengers. We gave her a huge tip at the end of the cruise, as well as our servers in the YC Dining Room, who were amazing as well. I just wish the shore side MSC personnel could be as amazing and efficient as their on-board crew. I hope they can achieve this moving forward because the staff on board the ships really shine!

Thanks again for all your great advice and wishing you all a great rest of the summer!

 

[mattyone77]

On 7/24/2023 at 6:57 AM, LaurieNJ said:

Yes, I'm fully aware of the perks and plan on enjoying the luxury for the week!!  Not sure I will do the elevator thing, it seems a bit rude.  I guess it will depend on how many drinks I have in me! 

I will 😂😂😂

[mattyone77]

On 7/24/2023 at 12:52 PM, MsTabbyKats said:

In the first post, OP only said "eldery".  She didn't say that there were issues.  

you should not assume. your comment was extremely rude!

[ISABELLA]

I was considering our first MSC - YC cruise. We only want balcony suite. Can MSC change our Balcony suite to an inside?

Edited August 10, 2023 by ISABELLA

[morpheusofthesea]

5 minutes ago, ISABELLA said:

I was considering our first MSC - YC cruise. We only want balcony suite. Can MSC change our Balcony suite to an inside?

Only if you don't want it.....

[mscdivina2016]

14 minutes ago, ISABELLA said:

I was considering our first MSC - YC cruise. We only want balcony suite. Can MSC change our Balcony suite to an inside?

Yes and they can even bump you out of YC into a regular balcony with no reduction in fare. Plus no access to YC.

 Then to top it off, you will need to purchase Internet and booze package.

Personally had it happen.  

[ISABELLA]

25 minutes ago, mscdivina2016 said:

Yes and they can even bump you out of YC into a regular balcony with no reduction in fare. Plus no access to YC.

 Then to top it off, you will need to purchase Internet and booze package.

Personally had it happen.  

This is insane. Why would anybody even book under these rules? Even it doesn't happen often, possibility of it  will ruin my vacation.

[mscdivina2016]

4 hours ago, ISABELLA said:

This is insane. Why would anybody even book under these rules? Even it doesn't happen often, possibility of it  will ruin my vacation.

I actually got an attorney, tried to escalate to CLIA which they so proudly display and it got me basically nowhere except I could cancel 3 weeks before with no penalty .

[Homosassa]

16 hours ago, ISABELLA said:

This is insane. Why would anybody even book under these rules? Even it doesn't happen often, possibility of it  will ruin my vacation.

Don't be lead  down the garden path by the often trotted out and extremely truncated version of all the facts behind the incident.

 

It involved a full ship charter that occurred far out from the  embarcation date and MSC's offer to rebook or cancel that was refused and fought to the bitter end.

 

 

[Morgsmom]

20 hours ago, ISABELLA said:

I was considering our first MSC - YC cruise. We only want balcony suite. Can MSC change our Balcony suite to an inside?

chances are .0000001%

[Mark_T]

19 hours ago, ISABELLA said:

This is insane. Why would anybody even book under these rules? Even it doesn't happen often, possibility of it  will ruin my vacation.

Pretty much all cruise lines have the same wording in their conditions, don't let this put you off booking though.

[ISABELLA]

All things good to know.

Thanks for clarification.

[mscdivina2016]

21 hours ago, Homosassa said:

Don't be lead  down the garden path by the often trotted out and extremely truncated version of all the facts behind the incident.

 

It involved a full ship charter that occurred far out from the  embarcation date and MSC's offer to rebook or cancel that was refused and fought to the bitter end.

 

 

It occurred a few weeks prior to embarkation. I found out when I printed the luggage tags.

 There was no offer to rebook by MSC, the offer to rebook was made by me .

 Any 7 night sailing of their choice from any Florida port with 48 hours notice within the next 6 months at current price and follow the terms of CLIA which they plaster on their web pages.

 I lost money as my limo was non refundable as well as my insurance and I incurred attorney fees.

 

 The biggest issue was CLIA.  In the event of a full ship charter I can be bumped but I get to choose another 7 night sailing and a one category upgrade which in my case would have been the Royal suite .

 

 I think I am going revive this issue again and try and push it thru CLIA or at least find our why MSC can put CLIA on their website if they don't follow it.

[nferr]

Not to say it was a good situation, but all the mainstream cruise lines do this. Cancel an already booked cruise to take on a charter.  I've seen it on the NCL and Royal boards too.  I guess the cruise lines have their reasons. They always offer free refunds or switch to another date. I don't agree with the practice.

[mscdivina2016]

56 minutes ago, nferr said:

Not to say it was a good situation, but all the mainstream cruise lines do this. Cancel an already booked cruise to take on a charter.  I've seen it on the NCL and Royal boards too.  I guess the cruise lines have their reasons. They always offer free refunds or switch to another date. I don't agree with the practice.

Was not offered a refund or another sailing date.

They were keeping me on the cruise in a regular balcony cabin not in yacht club Grand suite which I paid in full over a year prior .

 The attorney helped me get the refund with me being taken care of later which never has happened.

[UPNYGuy]

On 7/23/2023 at 12:58 AM, CruiseTee said:

That's probably why I won't ever sail Princess either. I've been on 25 cruises with the following cruise lines and it's never been done to me: Carnival, Oceania, Holland America, Cunard, Celebrity, NCL, RCCL and Regent. Not once have they ever changed my cabin when I booked a specific cabin. 

 

Ive had Holland America do this to me twice, Oceania do this to me once, and NCL do this to me twice, as well as MSC 3 times before the bid process

 

-50 cruises here, this is common in the cruise industry

Edited August 25, 2023 by UPNYGuy

[ReneeFLL]

On 7/30/2023 at 9:27 AM, sverigecruiser said:

…My opinion is that they do too much! Why do they always need to escort you to a restaurant? It's almost possible to say no to that, I have tried.

 

The same thing with drinks to the cabin. I go to the lounge, because for me that's easier than calling the butler, but they never let me carry them back to the cabin, a butler always does that.

Never understood why people can’t find their own way, but maybe it makes them feel important. 🤷🏼‍♀️

 

On 8/10/2023 at 2:37 AM, CruiseTee said:

Hi All!

We just returned from our family (and extended family!) trip on the Meraviglia. It was a great cruise! As expected, the Butler (our 8 cabins all had the same one), was outstanding. Meri couldn't do enough for us, and was extra special to our elderly passengers. We gave her a huge tip at the end of the cruise, as well as our servers in the YC Dining Room, who were amazing as well. I just wish the shore side MSC personnel could be as amazing and efficient as their on-board crew. I hope they can achieve this moving forward because the staff on board the ships really shine!

Thanks again for all your great advice and wishing you all a great rest of the summer!

 

Glad to hear it all went well and you had an enjoyable cruise.