neverlaysup Posted August 20, 2023 #51 Share Posted August 20, 2023 I submitted a question that is sure to be ignored. I asked "When do you plan on forcing Celebrity passengers to swipe their room keys to check out towels and blankets"? 1 Link to comment Share on other sites More sharing options...
Charles4515 Posted August 21, 2023 #52 Share Posted August 21, 2023 (edited) Got an email saying so many responses could not keep up......... resubmit questions. LOL Celebrity IT strikes again. Fixing their IT could be a question. Edited August 21, 2023 by Charles4515 3 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted August 21, 2023 #53 Share Posted August 21, 2023 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted August 21, 2023 #54 Share Posted August 21, 2023 Translation: Could you ask some nicer questions, please? 2 1 7 Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 21, 2023 #55 Share Posted August 21, 2023 1 minute ago, Charles4515 said: Got an email saying so many responses could not keep up......... resubmit questions. LOL Celebrity IT strikes again. Fixing their IT could be a question. I also got the email Celebrity it department Link to comment Share on other sites More sharing options...
CaroleSS Posted August 21, 2023 #56 Share Posted August 21, 2023 SMH......and we are surprised by this how? The X website has been horrible for YEARS! Good thing the ship personnel are better at doing their jobs than the land based folk! 2 Link to comment Share on other sites More sharing options...
MamaFej Posted August 21, 2023 #57 Share Posted August 21, 2023 11 minutes ago, CaroleSS said: SMH......and we are surprised by this how? The X website has been horrible for YEARS! Good thing the ship personnel are better at doing their jobs than the land based folk! I've said it many times, and I'll say it many more: I am perpetually grateful that the IT folks who manage the ships' navigation and infrastructure systems are not the ones who mange the website. 2 1 1 Link to comment Share on other sites More sharing options...
CaroleSS Posted August 21, 2023 #58 Share Posted August 21, 2023 Ok, so I did post my question again on the website, but also replied to the email. This is what I said. I'm sure they couldn't care less about my input, but I gave it to them anyway! I also posed some other questions, some of which have been mentioned here and some from other sites. I will report back should I get an answer (not holding my breath tho). ************************* Just in case you didn't get my original question, here it is for a second time....outside your webpage We have seen a great number of cutbacks to goods/services in the last 6+ months. Celebrity used to bill itself as a "luxury" line, but now it is simply "middle-of-the-road". What, if anything, makes Celebrity now stand out from all the other mass market lines, especially at the price point you are asking? Based upon postings on Social Media, all the recent changes have not been favorably received. X is watering down its brand and charging more for it. Your loyal customers are looking at other lines. Is this really what you intended to do? All the recent cuts detract from your brand and people are noticing! You certainly have made my family consider more land-based vacations where we seem to be "wanted". Celebrity appears to not want my business anymore. We usually sail in higher end cabins and spend quite a bit onboard. I'm sure all you want to discuss at the upcoming seminar are the addition of CoCoCay and all the other "fluff" changes, but these things aren't what your loyal, long-time customers want you to address. Please consider some of these questions in your upcoming seminar. 4 Link to comment Share on other sites More sharing options...
CruisinBanka Posted August 21, 2023 #59 Share Posted August 21, 2023 I received the email also. I resubmitted my questions. Jeeez Celebrity is a mess! 1 Link to comment Share on other sites More sharing options...
OUBaylor1 Posted August 22, 2023 #60 Share Posted August 22, 2023 Received the original email but did not submit anything because I could not decide on the appropriate/acceptable wording in form of a question. Received the email "YOUR RESPONSES WERE SO OVERWHELMING OUR SYSTEM COULDN'T KEEP UP.'' I did submit a question this time concerning Loyalty. As a Celebrity Classic Captain's Member (where one PAID to become a Captain's Club Member), I am concerned about the direction that Celebrity is taking. I am not expecting a response because I think this is a Celebrity PR promotion. I will also add that last fall I was contacted by a Celebrity Captain's Club Representative concerning my absence from cruising which I explained was due to medical issues. I shared many of your concerns posted on this website. The representative stated that she was not personallly aware of their loyal cruisers becoming disenchanted with their line. I encouraged her and Celebrity to read the Celebrity board on Cruise Critic to gain insight on the pulse of their loyal customer base. 1 1 Link to comment Share on other sites More sharing options...
1Virgo Posted August 22, 2023 #61 Share Posted August 22, 2023 i too received a redo on questions. what I noticed this time, did not ask for Captain’s Club number, but tier level………. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted August 22, 2023 #62 Share Posted August 22, 2023 3 minutes ago, 1Virgo said: i too received a redo on questions. what I noticed this time, did not ask for Captain’s Club number, but tier level………. Clearly, that extra data would overload their servers again Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted August 22, 2023 #63 Share Posted August 22, 2023 Here's my read, they are asking us to re-submit questions, they didn't have to do that at all even if they lost them all. I'm guessing they got slammed with bots which submit an ungodly amount of questions so they now fixed that. But at the end of the day, we shouldn't be surprised if this is 95% propaganda Link to comment Share on other sites More sharing options...
doghog Posted August 22, 2023 #64 Share Posted August 22, 2023 32 minutes ago, OUBaylor1 said: I did submit a question this time concerning Loyalty. As a Celebrity Classic Captain's Member (where one PAID to become a Captain's Club Member), I am concerned about the direction that Celebrity is taking. I also asked a CC loyalty question. 1 Link to comment Share on other sites More sharing options...
1Virgo Posted August 22, 2023 #65 Share Posted August 22, 2023 or, maybe too many questions re cut backs, but now by asking tier level they can input, analyze the impact and reaction by people that obviously have been loyal customers spending 💰💰💰with them. Definitely interesting I dont buy into system overload Link to comment Share on other sites More sharing options...
wineoclock Posted August 22, 2023 #66 Share Posted August 22, 2023 Also been asked to resubmit! Think I’ll resubmit also re cutbacks as I’m sure it’s not a real IT issue so they will see my query re vaping. Link to comment Share on other sites More sharing options...
Rustyman Posted August 22, 2023 #67 Share Posted August 22, 2023 I received this but am not resubmitting, they’ll only be interested in positive questions anyhow. If they received 10000 Q’s why ask for more? Surely they can cherry pick nice ones to put before the CEO. A question could be: Does the CEO ever look at CC to find out the thoughts and experiences of cruisers? Link to comment Share on other sites More sharing options...
swjumbo Posted August 22, 2023 #68 Share Posted August 22, 2023 It’s like the Independence for Scotland referendum. Keep asking the question until you get the answer you were looking for! 1 1 Link to comment Share on other sites More sharing options...
the penguins Posted August 22, 2023 #69 Share Posted August 22, 2023 55 minutes ago, wineoclock said: Also been asked to resubmit! Think I’ll resubmit also re cutbacks as I’m sure it’s not a real IT issue so they will see my query re vaping. I have resubmitted my vaping question. 1 Link to comment Share on other sites More sharing options...
the penguins Posted August 22, 2023 #70 Share Posted August 22, 2023 8 hours ago, 1Virgo said: i too received a redo on questions. what I noticed this time, did not ask for Captain’s Club number, but tier level………. The first didn't ask for CC number either just the tier level Link to comment Share on other sites More sharing options...
wineoclock Posted August 22, 2023 #71 Share Posted August 22, 2023 I had tier level both times also. I’ve emailed previously about vaping as well as the suite cutbacks but not the wider cutbacks. We occasionally sail in regular cabins so the wider cuts also affect us. Link to comment Share on other sites More sharing options...
poffles Posted August 22, 2023 #72 Share Posted August 22, 2023 (edited) On 8/17/2023 at 6:47 PM, the penguins said: Have already submitted my question "why are you even considering allowing Vaping inside any ship when it goes against all medical advice? LOL ... vaping was definitely the one that popped into my head but as if they would amuse this, delete. A friend got this email but I did not, much like the PUP emails that she shares that I also do not get. I laughed when she asked if I wanted her to relay any question(s) for me, I mentioned vaping but then said no I'm good. 😌 Edited to add that she also got the 'redo/resubmit' email due to a glitch, LMAO even louder. Edited August 22, 2023 by poffles Link to comment Share on other sites More sharing options...
Rare Lena11033 Posted August 22, 2023 #73 Share Posted August 22, 2023 2 minutes ago, poffles said: LOL ... vaping was definitely the one that popped into my head but as if they would amuse this, delete. A friend got this email but I did not, much like the PUP emails that she shares that I also do not get. I laughed when she asked if I wanted her to relay any question(s) for me, I mentioned vaping but then said no I'm good. 😌 Edited to add that she also got the 'redo/resubmit' email due to a glitch, LMAO even louder. I get the PUP emails but never got any emails about asking questions 🤷♀️ 1 Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 22, 2023 #74 Share Posted August 22, 2023 (edited) I ask , why are their transatlantic itineraries are so boring and why are they making them shorter than 14 days , was that to save on the amount of share holder credit they have give out Edited August 22, 2023 by Ex-Airbalancer Link to comment Share on other sites More sharing options...
Saturngrl Posted August 22, 2023 #75 Share Posted August 22, 2023 I just asked if they could bring back the glass of bubbly when we board the ship. Pre-COVID, it was a nice tough but now it's only available at the Concierge Embarkation luncheon. Link to comment Share on other sites More sharing options...
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