How can I view the details of my "Final Onboard Bill"?

[SSBrickNJ]

My wife and I were on Nieuw Statendam from August 2nd to August 9th.

We did NOT avail ourselves of the chance to look at our final onboard bill on the stateroom's tv.

I do NOT have the HAL app.

I do of course have a login on the hollandamerica.com page where I did my online check in.

I've gone back there and selected many tabs, but after much experimentation I am unable to view the details of what I "spent onboard". Some laundry, etc.

HOW might I ( a non-app member) view my itemized bill?

[SSBrickNJ]

Is the answer from this 2019 thread...the answer given in Post #2 still correct(will work currently)?

*

 

[harryw]

We haven’t been back on HAL since then, so don’t know

the answer. Sorry.

 

Harry

[richwmn]

If you log into your account on the Holland America website and go to Already Booked, then My Account, then My Cruise History you will find all your cruises. Each one will have a link to your final statement as a pdf. Click on that to view or download.

If you were on a linked BTB, the statement will be attached to the first of the linked cruises.

 

The approach you took in the previous response should work as well

Edited August 21, 2023 by richwmn

[SSBrickNJ]

7 minutes ago, richwmn said:

If you log into your account on the Holland America website and go to Already Booked, then My Account, then My Cruise History you will find all your cruises. Each one will have a link to your final statement as a pdf. Click on that to view or download.

If you were on a linked BTB, the statement will be attached to the first of the linked cruises.

 

The approach you took in the previous response should work as well

Thank you @richwmn

I will try to accomplish your step by step directions.

I'll come back to the thread later and report back if I was successful or not.

Anyway, thanks again 🙂

[Cruise Suzy]

15 minutes ago, richwmn said:

If you log into your account on the Holland America website and go to Already Booked, then My Account, then My Cruise History you will find all your cruises. Each one will have a link to your final statement as a pdf. Click on that to view or download.

 

Thank you. That's something that has been added recently. Certainly wasn't there after our Jan/Feb cruise. Of course, it's under DH's history since he was Passenger #1. 

[SSBrickNJ]

24 minutes ago, richwmn said:

If you log into your account on the Holland America website and go to Already Booked, then My Account, then My Cruise History you will find all your cruises. Each one will have a link to your final statement as a pdf. Click on that to view or download.

If you were on a linked BTB, the statement will be attached to the first of the linked cruises.

 

The approach you took in the previous response should work as well

So...I am coming back to report the final step is not available to me.

I've left the tab open though.

I went to "Already Booked"

I selected "My Account"

It's on the other tab that is open

The screen displays my one and only HAL cruise...which was earlier this month...Nieuw Statendam Aug. 2 - the 9th.

I personally do not see any link to my final statement.

Tapping on anything and everything on that page accomplishes nothing.

Edited August 21, 2023 by SSBrickNJ

[richwmn]

12 minutes ago, SSBrickNJ said:

So...I am coming back to report the final step is not available to me.

I've left the tab open though.

I went to "Already Booked"

I selected "My Account"

It's on the other tab that is open

The screen displays my one and only HAL cruise...which was earlier this month...Nieuw Statendam Aug. 2 - the 9th.

I personally do not see any link to my final statement.

Tapping on anything and everything on that page accomplishes nothing.

It takes a bit of time for the pdf to appear, and I believe 2 weeks is about the time frame.

[richwmn]

18 minutes ago, Cruise Suzy said:

 

Thank you. That's something that has been added recently. Certainly wasn't there after our Jan/Feb cruise. Of course, it's under DH's history since he was Passenger #1. 

It has been on the App for quite a while. I think it was added to the website within the last couple of months.

[SSBrickNJ]

6 minutes ago, richwmn said:

It takes a bit of time for the pdf to appear, and I believe 2 weeks is about the time frame.

OK.

Thanks for your time.

[YourWorldWithBill]

9 minutes ago, SSBrickNJ said:

OK.

Thanks for your time.

It's not there on that page for any of my cruises, the last of which was in May.

[Cruise Suzy]

32 minutes ago, SSBrickNJ said:

So...I am coming back to report the final step is not available to me.

 

I could download but not view by clicking on "Onboard Statement (PDF)"

As @richwmn said, maybe you need to wait a few more days for it to appear.

 

 

Added: I was using Chrome.

 

 

 

 

 

 

Edited August 21, 2023 by Cruise Suzy

[YourWorldWithBill]

13 minutes ago, Cruise Suzy said:

 

I could download but not view by clicking on "Onboard Statement (PDF)"

As @richwmn said, maybe you need to wait a few more days for it to appear.

 

 

Added: I was using Chrome.

 

 

 

 

 

 

On the same page, for me it everything except  "Onboard statement (pdf)". Interesting. 

[Cruise Suzy]

Interesting indeed. I could download statements for all of the HAL cruises we have taken - back to February 2019.

[crystalspin]

For me, it has the link back to 1999, but none (up to Jan 2023) open to any file -- just says check back later.

Edited August 21, 2023 by crystalspin

[richwmn]

I just did some quick checking.

The pdf selection does NOT appear with any browser on a computer using Windows 10.

The pdf selection does appear with Windows 11 on Firefox and Chrome, but NOT Edge

The pdf selection does appear with Linux on Firefox and Chrome.

Those are the only combinations I can check.

 

 

[Cruise Suzy]

3 minutes ago, richwmn said:

The pdf selection does NOT appear with any browser on a computer using Windows 10.

 

I was using Chrome with Windows 10 when I downloaded and did the screenshot in post #12. Cannot get to account using Edge today.

[richwmn]

3 minutes ago, Cruise Suzy said:

I was using Chrome with Windows 10 when I downloaded and did the screenshot in post #12. Cannot get to account using Edge today.

Interesting, I was using an up to date version of Chrome (I believe) on my Win10 and it didn't. Also, the Win11 experience is closer to a table and is different than the Win10 experience.

My Android tablet with Chrome also shows the PDF

 

[Cruise Suzy]

Inconsistency, thy name is HAL working with browsers!

[richwmn]

2 minutes ago, Cruise Suzy said:

Inconsistency, thy name is HAL working with browsers!

I just went into Chrome again on Win10. I got a message that it had been updated and it now shows the PDF option. Checked Firefox, it updated as well but no PDF

 

[Alberta Quilter]

It worked for me using Safari but not when using Windows 10.

[Sea42]

All of my show up and download properly using Windows 10 Pro and Firefox.

[richwmn]

iPad using both Chrome and Safari works. Interesting how different combinations work. It might help to make sure that everything on the user end is updated.

My Windows versions on both machine are the home, not pro, versions

Edited August 21, 2023 by richwmn

[YourWorldWithBill]

1 hour ago, Cruise Suzy said:

Inconsistency, thy name is HAL working with browsers!

Exactly! I'm using Chrome and Windows 11. Not showing. 🙃

[SSBrickNJ]

In case anyone cares....it's me... the OP 

Anyway....I got my statement from HAL because someone answered my email and provided it to me there....provided me an attachment of my Final Onboard Bill.

I'm glad.

Carry on without me though.... 😉

Edited August 22, 2023 by SSBrickNJ