Where can I see Booked Princess Excursion can I cancel

[Tedferg]

We booked via Chat because we couldn’t bring up Excursions. Might decide to cancel.

 

ETA I now see it on our booking, also has Cancel option

Edited August 30, 2023 by Tedferg

[Ombud]

You should be able to see it on both the Personalizer and MedallionClass app -- and be able to cancel it in both places. 

Edited August 30, 2023 by Ombud

[DUCHESSRN]

How long does it take to get refund to Credit Card for cancelled excursion ?

[Ombud]

I've gotten cash refunds in as little as 3 days. I'd be concerned these days if it goes a week over that

Edited August 31, 2023 by Ombud

[Rick&Jeannie]

Canceled excursions are the one thing that processes very quickly. 

[NavyVeteran]

23 minutes ago, DUCHESSRN said:

How long does it take to get refund to Credit Card for cancelled excursion ?

If you paid fully by credit card, you will probably get a refund fairly soon. However, it's not so good if you pay with a combination of OBC and credit card. They refund to the OBC balance first and only refund to credit card if your total excursion purchase is less than what you paid by credit card.

Example: I have $500 OBC. I purchase $600 in excursions paying $100 by credit card. I cancel $400 in excursions leaving a $200 balance. Since my excursion balance $200 is more than the $100 I paid by credit card, they don't refund my credit card.

[Tedferg]

I am not aware that we paid for it, I thought they just added it to our shipboard account to be paid when we cruise. I suppose they would have to process a credit to the account. 

[Ombud]

17 minutes ago, Tedferg said:

I am not aware that we paid for it, I thought they just added it to our shipboard account to be paid when we cruise. I suppose they would have to process a credit to the account. 

Yes if you have OBC they put a "hold" against it to use OBC onboard. No problem to cancel, the OBC will immediately be available