Rocky4 Posted August 31, 2023 #1 Share Posted August 31, 2023 Just checked my on-line payment balance for a cruise on in February 2024 Celebrity Ascent booked on-board Edge in February 2023. Celebrity has separated the prepaid tips amount with no adjustment resulting in a higher balance. No explanation given, no e-mail received. Just tips as an added fee. Buyer beware ☹️ 1 Link to comment Share on other sites More sharing options...
jelayne Posted August 31, 2023 #2 Share Posted August 31, 2023 I would give it a few days. The accounting system charges for pre paid tips in 1 transaction and then in a separate transaction a few days later the credit goes through to offset the charge. Another reason to wait, Labor Day and a Labor Day sale could have the phone lines very busy. I hung up both yesterday and today after holding for close to 1 hr on each call. 1 Link to comment Share on other sites More sharing options...
Rocky4 Posted August 31, 2023 Author #3 Share Posted August 31, 2023 30 minutes ago, jelayne said: I would give it a few days. The accounting system charges for pre paid tips in 1 transaction and then in a separate transaction a few days later the credit goes through to offset the charge. Another reason to wait, Labor Day and a Labor Day sale could have the phone lines very busy. I hung up both yesterday and today after holding for close to 1 hr on each call. Good advice... Thanks. Link to comment Share on other sites More sharing options...
39august Posted August 31, 2023 #4 Share Posted August 31, 2023 How do you access your accounting on line, please? I have searched my reservations and never have seen a way to look at accounting. Link to comment Share on other sites More sharing options...
Mark_T Posted August 31, 2023 #5 Share Posted August 31, 2023 24 minutes ago, 39august said: How do you access your accounting on line, please? I have searched my reservations and never have seen a way to look at accounting. It is under 'Manage my Reservation' ... 1 Link to comment Share on other sites More sharing options...
wrk2cruise Posted August 31, 2023 #6 Share Posted August 31, 2023 36 minutes ago, Mark_T said: It is under 'Manage my Reservation' ... If booked directly through Celebrity, otherwise they direct you to your TA. 1 Link to comment Share on other sites More sharing options...
39august Posted August 31, 2023 #7 Share Posted August 31, 2023 Well, that answers my question. I am with a TA, who of course, sends me updates every time make a payment. Link to comment Share on other sites More sharing options...
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