Check Your Invoices vs. On-Line Payment Balance on Future Cruises

[Rocky4]

Just checked my on-line payment balance for a cruise on in February 2024 Celebrity Ascent booked on-board Edge in February 2023.  Celebrity has separated the prepaid tips amount with no adjustment resulting in a higher balance.  No explanation given, no e-mail received.  Just tips as an added fee.  Buyer beware ☹️

[jelayne]

I would give it a few days.  The accounting system charges for pre paid tips in 1 transaction and then in a separate transaction a few days later the credit goes through to offset the charge.

 

Another reason to wait, Labor Day and a Labor Day sale could have the phone lines very busy.  I hung up both yesterday and today after holding for close to 1 hr on each call.  

[Rocky4]

30 minutes ago, jelayne said:

I would give it a few days.  The accounting system charges for pre paid tips in 1 transaction and then in a separate transaction a few days later the credit goes through to offset the charge.

 

Another reason to wait, Labor Day and a Labor Day sale could have the phone lines very busy.  I hung up both yesterday and today after holding for close to 1 hr on each call.  

 

Good advice... Thanks.

[39august]

How do you access your accounting on line, please?  I have searched my reservations and never have seen a way to look at accounting. 

[Mark_T]

24 minutes ago, 39august said:

How do you access your accounting on line, please?  I have searched my reservations and never have seen a way to look at accounting. 

It is under 'Manage my Reservation' ...

[wrk2cruise]

36 minutes ago, Mark_T said:

It is under 'Manage my Reservation' ...

 

If booked directly through Celebrity, otherwise they direct you to your TA.

[39august]

Well, that answers my question. I am with a TA, who of course, sends me updates every time  make a payment.