Cancelling excursion

[Mkdvmz]

How does one cancel an  excursion booked online through the Oceania website booked using credits. We are 5 weeks prior to cruise, and would like to change a booked excursion. I spent 50 minutes on hold, waiting to speak to someone at Oceania. I cannot find anything and tried searching on their website 

[pmatawan]

You must call. I find wait times minimal in the morning. You might also try replying to specialservices that emailed the confirmation to you.

[Mkdvmz]

Yes, I will try the email link. I was on the phone at 9:20 AM EDT

[LHT28]

do you have a TA ?

They could do it for you

[itzfitz]

Can you cancel an excursion once on board?

 

[pinotlover]

1 hour ago, itzfitz said:

Can you cancel an excursion once on board?

 

Yes! Must do so 24 hours before said your.

[LHT28]

Posted 2 hours ago

Can you cancel an excursion once on board?

 

it depends on the type of excursion

 

 

https://www.oceaniacruises.com/sites/default/files/2023-02/oceania-guest-ticket-contract-new.pdf

Page 6

The following applies to the cancellation of the Optional Facilities and Services listed below:
Pre-/Post-Cruise Hotel Packages Within 45 days of cruise departure 100% fee
Pre-/Post-Cruise Land Packages Within 60 days of cruise departure 100% fee
Overland Tours Within 45 days of cruise departure 100% fee
A La Carte Shore Excursions Within 36 hours of tour departure 100% fee
Shore Excursion Packages On or after embarkation day 100% fee
Executive Collections Within 36 hours of tour departure 100% fee
Regular and Private Transfers Within 4 days of transfer date 100% fee
Visa Packages Within 60 days of cruise departure 100% fe

[Tranquility Base]

1 hour ago, LHT28 said:

Posted 2 hours ago

Can you cancel an excursion once on board?

 

it depends on the type of excursion

 

…………
Shore Excursion Packages On or after embarkation day 100% fee

…………

This is important for those on the 25% discount package to keep in mind.

Especially if on longer cruises / segments.

 

It does raise a question however.

Lets say you are onboard for 50 days, however that 50 days is made up of 3 separate cruises / segments with  separate booking numbers.

Is this ‘embarkation day’ definition just the single one when you first join the ship, or is this definition the start of each separate cruise / segment ?

[LHT28]

1 hour ago, Tranquility Base said:

It does raise a question however.

Lets say you are onboard for 50 days, however that 50 days is made up of 3 separate cruises / segments with  separate booking numbers.

Is this ‘embarkation day’ definition just the single one when you first join the ship, or is this definition the start of each separate cruise / segment ?

My guess it will be for each segment 

Best to check  with Oceania  if you intend to cancel  any tours

[Tranquility Base]

1 hour ago, LHT28 said:

My guess it will be for each segment 

Best to check  with Oceania  if you intend to cancel  any tours

That would be my guess too.

I don’t take that package, but would still like to know in case I ever did.

I’ll ask when onboard next month.

 

[Mkdvmz]

Quite by happenstance, today, Saturday afternoon, I received a call from an Oceania rep, he was calling because I had saved two cruises and he was looking to try and sell me on booking but I got him to cancel my excursion instead on my booked cruise! Not sure why I answered the phone  from an unknown number, so not my nature,  but my problem solved