Rare BermudaBound2014 Posted September 13, 2023 #1 Share Posted September 13, 2023 Currently, my planner does not allow me to select just one person to upgrade to the unlimited wi-fi. We have the 'free' 150 minutes and I only need to upgrade hubby. The website is forcing both passengers to upgrade from the included wifi for a total of $219.86. No where can I remove one passenger from this purchase (and no where did I select both passengers). I'm pretty sure I remember having to select which passenger wanted the upgrade. That screen seems gone. Is this a new policy or a website glitch? Link to comment Share on other sites More sharing options...
BlushPell Posted September 13, 2023 #2 Share Posted September 13, 2023 When I called my PCC yesterday he gave me the option of only upgrading one passenger if I wanted to. Maybe call instead of using the website since their site is glitchy at times. 1 Link to comment Share on other sites More sharing options...
fredflint Posted September 13, 2023 #3 Share Posted September 13, 2023 Yes you should be able to do one, calling or doing it onboard would be the best way. You can share your unlimited across as many devices as you want, just one at a time. Link to comment Share on other sites More sharing options...
Rare cruiseny4life Posted September 13, 2023 #4 Share Posted September 13, 2023 That's how it shows for us, as well. We haven't booked yet, but know that we can purchase individual upgrades. We'll just do so onboard, day two. Link to comment Share on other sites More sharing options...
phantomII Posted September 13, 2023 #5 Share Posted September 13, 2023 Is it cheaper to upgrade before cruise or can we do it onboard? Link to comment Share on other sites More sharing options...
Rare cruiseny4life Posted September 13, 2023 #6 Share Posted September 13, 2023 Just now, phantomII said: Is it cheaper to upgrade before cruise or can we do it onboard? If you play the game, it's cheapest to upgrade on day two as the package is pro-rated by days sailing. I expect NCL to end this at some point. @fstuff1 seems to be the expert at doing this. 1 Link to comment Share on other sites More sharing options...
phantomII Posted September 13, 2023 #7 Share Posted September 13, 2023 thanks Link to comment Share on other sites More sharing options...
fstuff1 Posted September 13, 2023 #8 Share Posted September 13, 2023 5 minutes ago, cruiseny4life said: If you play the game, it's cheapest to upgrade on day two as the package is pro-rated by days sailing. I expect NCL to end this at some point. @fstuff1 seems to be the expert at doing this. THx for the mention my thread: . 2 Link to comment Share on other sites More sharing options...
Rare KKB Posted September 13, 2023 #9 Share Posted September 13, 2023 20 minutes ago, cruiseny4life said: If you play the game, it's cheapest to upgrade on day two as the package is pro-rated by days sailing. I expect NCL to end this at some point. @fstuff1 seems to be the expert at doing this. THIS. It wanted $200 each to upgrade to unlimited before our 10 day cruise last month. On day 2, I was able to upgrade just me for $100. 3 Link to comment Share on other sites More sharing options...
rattla Posted September 13, 2023 #10 Share Posted September 13, 2023 I found this at first that in one place it didn’t let me but I looked somewhere else and it would. I can’t remember if it was the app or the website I got it to work on in the end, but I just remember it only worked in one of the places. So Try both places 😊 Link to comment Share on other sites More sharing options...
Rare OrcaGirl Posted September 13, 2023 #11 Share Posted September 13, 2023 For me, I've been able to successfully upgrade just one person's internet by starting from the Vacation Summary page instead of the Offer Upgrades page. YMMV, but the Vacation Summary page gives me checkboxes to select the person who wants the unlimited wifi upgrade (e.g. me). If I were to go to the Offer Upgrades page, it automatically includes both passengers instead. 1 Link to comment Share on other sites More sharing options...
Rare cruiseny4life Posted September 13, 2023 #12 Share Posted September 13, 2023 40 minutes ago, OrcaGirl said: For me, I've been able to successfully upgrade just one person's internet by starting from the Vacation Summary page instead of the Offer Upgrades page. YMMV, but the Vacation Summary page gives me checkboxes to select the person who wants the unlimited wifi upgrade (e.g. me). If I were to go to the Offer Upgrades page, it automatically includes both passengers instead. This worked for me, as well. Thank you! Link to comment Share on other sites More sharing options...
ferretktf Posted September 13, 2023 #13 Share Posted September 13, 2023 I had the same problem but eventually found the page where I could select just one person …keep persevering!! Link to comment Share on other sites More sharing options...
Pie Posted October 1, 2023 #14 Share Posted October 1, 2023 I am having the opposite problem, I was able to upgrade one person in the cabin (who has 150 free WIFI minutes) at $109 but not the second person (who also has 150 free WIFI minutes) and definitely not the third person who has no free WIFI minutes. I'm assuming I cant do the 3rd person because they don't have any free WIFI minutes. All three have the upgrade option for $109 but when I select it for persons 2 and 3 is says unavailable Link to comment Share on other sites More sharing options...
Rare cruiser2015 Posted October 1, 2023 #15 Share Posted October 1, 2023 I wouldn't expect them to allow #3 to get that upgrade. But that person should be able to purchase their own package - not am upgrade. Link to comment Share on other sites More sharing options...
Wilma2 Posted June 21 #16 Share Posted June 21 On 9/13/2023 at 10:22 AM, cruiseny4life said: If you play the game, it's cheapest to upgrade on day two as the package is pro-rated by days sailing. I expect NCL to end this at some point. @fstuff1 seems to be the expert at doing this. Can you use any of your Free at Sea minutes or must you leave them untouched to get the discounted rate per day. (I know there is one less day if we upgrade on day 2.) 1 Link to comment Share on other sites More sharing options...
DorothyB Posted June 21 #17 Share Posted June 21 (edited) On one of my cruises, we are booked in a suite - 5 of us. We tried to upgrade only passenger # 2 and were not able to, even though we were able to do that in Jan of this year. I chatted w/ NCL and was told that both have to upgrade, but didn't try calling. I may ask my PCC. I may also try approaching it as someone else did above. Edited June 21 by DorothyB Link to comment Share on other sites More sharing options...
Rare debenson0723 Posted June 21 #18 Share Posted June 21 1 hour ago, Wilma2 said: Can you use any of your Free at Sea minutes or must you leave them untouched to get the discounted rate per day. (I know there is one less day if we upgrade on day 2.) You cannot touch them until after the upgrade. 1 Link to comment Share on other sites More sharing options...
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