Health Declaration

[scottie99]

What are the timings of the health declaration?

 

Do we have to wait to 24 hours before departure?

 

We fly out to Barcelona at 11am on day prior to cruise and I wondered if we can do it at say, 8am before we leave home.

[CruisingWalter]

It's in the app and you do it close to the sailing. No more than 48 hours before the sailing. 

[cantgetin]

THe app won't open for the health declaration until 24 hours in advance.

[blobby113]

How long before the sailing are you able to “upload documents”in the app?

[jon81uk]

13 minutes ago, blobby113 said:

How long before the sailing are you able to “upload documents”in the app?

As soon as you’ve booked you can do the check in steps and get a boarding slot booked.

[blobby113]

14 minutes ago, jon81uk said:

As soon as you’ve booked you can do the check in steps and get a boarding slot booked.

I booked about 18 months ago. I still can’t complete step 2 of the 6 check in steps - ‘we’re still getting ship ready … please check back later’. We depart in 33 days. VV is no help. The other 5 steps are complete.

Edited September 19, 2023 by blobby113
More info

[warmwinds]

Which one is step 2?

[blobby113]

13 minutes ago, warmwinds said:

Which one is step 2?

Travel Documents

[warmwinds]

Maybe it's different from Australia, but we just took pictures of our passport info page?

 

If you really have problems, and a lot of people do, when you get to the dock there is a line for people who need assistance.

[blobby113]

10 minutes ago, warmwinds said:

Maybe it's different from Australia, but we just took pictures of our passport info page?

 

If you really have problems, and a lot of people do, when you get to the dock there is a line for people who need assistance.

It’s the same app everywhere. I expected to be able to take a photo of the passport page. I don’t have problems - the app does. I want to finish the “check in”, as I don’t want to be stuck in line for too long. 

[warmwinds]

You still have plenty of time.  I think the app is a mess because of the Brilliant Lady issues.  I'm having problems with shore excursions and will just keep trying every few days.  Good luck

[cantgetin]

The app argued with me about my daughter's passport for weeks, but took mine the first time--no explanation.  It finally accepted hers.  As others have said, good luck.  I understand you wanting to have everything done in advance, but it shouldn't take long at the terminal if the worst happens.

[blobby113]

Maybe the pictures explain better:

[warmwinds]

I think if you only have one thing left you're doing better than many of us!

 

And it's not an error message on your part, they're telling you to try later, that it's their problem.

[blobby113]

I would like them to fix their problem. It’s not rocket science.

[CineGraphic]

As dumb as it sounds, have you tried deleting the app, and doing a new install?

[wintrev]

2 hours ago, blobby113 said:

I would like them to fix their problem. It’s not rocket science.

Sorry to say you are not alone - I can’t and have never been able to get Step 2 to work since I booked 9 months ago. And yes I have uninstalled and reinstalled the app several times. The chat person said to keep trying but if I didn’t have any luck they will do it at the terminal.

 

I am in a Rockstar suite and will NOT be moving to any other line because this app doesn’t work properly! You can’t even enter it on your account through a PC. 

[wintrev]

1 hour ago, CineGraphic said:

As dumb as it sounds, have you tried deleting the app, and doing a new install?

Thanks for the advice and it is not dumb to suggest this but I have done it several times with no luck.  Very frustrating and As I have paid a lot to stay in a suite they can do all the running around at the terminal for me seeing it is their app that won’t work!

[blobby113]

18 hours ago, CineGraphic said:

As dumb as it sounds, have you tried deleting the app, and doing a new install?

I’m not sure if you were replying to me. Yes. And I’ve turned it off and turned it on again. Their app has never worked properly and has been pretty poorly designed. It beats me why they didn’t just concentrate on the website.

[warmwinds]

1 hour ago, blobby113 said:

I’m not sure if you were replying to me. Yes. And I’ve turned it off and turned it on again. Their app has never worked properly and has been pretty poorly designed. It beats me why they didn’t just concentrate on the website.

From your mouth to God's ears.

 

I HATE "apps" - just a tiny place where my fat fingers can't do anything.  I don't know why you just can't do everything on a PC.

 

But the obvious answer is that who they "think" their target demographic is, do everything on their phones.

 

But really with a month left I would not even be concerned.  The day before, maybe. 😅  But even then you could show up at the dock and say you lost your phone and they would take care of it.