razer Posted December 21, 2023 #1 Share Posted December 21, 2023 Today Dec 20 received this letter (enclosed) that this transatlantic cruise on the Seaview was cancelled due to operational reasons. Final payment was due to MSC Dec 19. MSC received full payment from all passengers and then announced a cancellation. If anyone experienced this or succeeded in compensation beyond cruise refund please let us know. We already booked our airfares to Point a Pitre and return from Milan. They do not indicate any compensation on airfares etc. They took final payment and next day announced this change. Today I even spoke to an agent from MSC canada this morning before receiving this notice and asked to reconfirm my booking and she said all is in place and you are reconfirmed for April 7th. She even said the ship seems to be sold out. Any advice or help would be greatly appreciated Thanks, Eric and Sophie Letter toiday from MSC December 20th, 2023, Dear Guest, Thank you for choosing MSC Cruises for your upcoming holidays. We are contacting you with an important update affecting your booking. We regret to inform you that, due to operational reasons affecting the deployment of some of our ships, we have had to cancel your Grand Voyage on MSC Seaside. We know that you spent time planning your perfect cruise and we sincerely apologize for the disappointment that this will likely cause. We do not want this to get on the way of your holidays with MSC Cruises, that is why we are pleased to give you the following options: - Option 1: We will be happy to move your booking to any other cruise available on our website without paying a change fee. We will apply the pricing of the new cruise that you selected and you will need to pay the fare difference, if any, for the new booking – alternatively, if you select a cheaper cruise, we will refund you the difference. - Option 2: Alternatively, if you cannot find a sailing that suits you, you can cancel your cruise free of charge and receive a full refund. Please, contact the MSC Contact Centre or your travel advisor for any further information that you may require and to update your reservation by 15 January 2024. Your satisfaction is our priority, and we are here to assist you in finding the perfect alternative for your vacation. Best regards, 1 Link to comment Share on other sites More sharing options...
peder Posted December 21, 2023 #2 Share Posted December 21, 2023 I had seen something about this cruise being canceled on the FB groups. I assume other cruises must also be canceled if the repositioning cruise is canceled? Link to comment Share on other sites More sharing options...
8420PR Posted December 21, 2023 #3 Share Posted December 21, 2023 I wonder if MSC Seaside has engine problems again - I took the repositioning from Port Canaveral to Fort-de-France and she never got over 15 knots (according to the navigational TV channel). Link to comment Share on other sites More sharing options...
Mark_T Posted December 21, 2023 #4 Share Posted December 21, 2023 8 hours ago, razer said: If anyone experienced this or succeeded in compensation beyond cruise refund please let us know. We already booked our airfares to Point a Pitre and return from Milan. They do not indicate any compensation on airfares etc. That would usually be something covered by your travel insurance. On that same point, be careful about this bit... 8 hours ago, razer said: Option 2: Alternatively, if you cannot find a sailing that suits you, you can cancel your cruise free of charge and receive a full refund. Check with your insurer that the letter MSC have sent is sufficient to be able to claim for the airfare and any other costs, as if you cancel the cruise as they suggest it may be hard to get any additional proof that the cancellation was caused by MSC. Link to comment Share on other sites More sharing options...
logan25 Posted December 21, 2023 #5 Share Posted December 21, 2023 Well, that’s punch to the gut. My sympathies. Link to comment Share on other sites More sharing options...
Preziosa Posted December 23, 2023 #6 Share Posted December 23, 2023 I have friends on This Cruise. Will MSC cover flight tickets, not booked through MSC.... Link to comment Share on other sites More sharing options...
Rare steamboats Posted December 23, 2023 #7 Share Posted December 23, 2023 On 12/21/2023 at 3:54 AM, razer said: Final payment was due to MSC Dec 19. MSC received full payment from all passengers and then announced a cancellation. Just to mention, final payment in Europe is not until 30 days prior to the start of the cruise. So all European passengers haven´t paid full yet. steamboats Link to comment Share on other sites More sharing options...
Mark_T Posted December 23, 2023 #8 Share Posted December 23, 2023 2 hours ago, Preziosa said: I have friends on This Cruise. Will MSC cover flight tickets, not booked through MSC.... Highly unlikely. Often the flights may be either refundable or at least able to cancel and apply the credit to other flights, but if not then that is something that should have been covered by travel insurance, and the same goes for hotel reservations, private tours etc... Link to comment Share on other sites More sharing options...
sidari Posted December 23, 2023 #9 Share Posted December 23, 2023 8 hours ago, steamboats said: Just to mention, final payment in Europe is not until 30 days prior to the start of the cruise. So all European passengers haven´t paid full yet. steamboats Is that just direct bookings with MSC ? in the UK it varies from 12 to 14 weeks if booked via a travel agent. Link to comment Share on other sites More sharing options...
sidari Posted December 23, 2023 #10 Share Posted December 23, 2023 8 hours ago, steamboats said: Final payment was due to MSC Dec 19. MSC received full payment from all passengers and then announced a cancellation. MSC have previous in doing this. Link to comment Share on other sites More sharing options...
Rare steamboats Posted December 23, 2023 #11 Share Posted December 23, 2023 3 minutes ago, sidari said: Is that just direct bookings with MSC ? in the UK it varies from 12 to 14 weeks if booked via a travel agent. It's EU consumer protection law. 30 days prior to departure. steamboats 1 Link to comment Share on other sites More sharing options...
sidari Posted December 23, 2023 #12 Share Posted December 23, 2023 3 minutes ago, steamboats said: It's EU consumer protection law. 30 days prior to departure. steamboats Strange that never applied to the UK when it was a member of the EU. Link to comment Share on other sites More sharing options...
Preziosa Posted December 23, 2023 #13 Share Posted December 23, 2023 In Denmark some travel companys 3 month before sailing Link to comment Share on other sites More sharing options...
8420PR Posted April 17 #14 Share Posted April 17 Is Seaside sailing back empty? Going into dry dock? I see it is currently in Las Palmas, after sailing from St Maarten. Link to comment Share on other sites More sharing options...
Rare Beamafar Posted April 17 #15 Share Posted April 17 On 12/23/2023 at 3:30 PM, steamboats said: It's EU consumer protection law. 30 days prior to departure. steamboats Seeing as this thread has been bumped: We’re in the EU and final payment is due 63 days - 9 weeks - before embarkation date (when booked directly with MSC. TAs FPDs are at their discretion and tend to be further out). Link to comment Share on other sites More sharing options...
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