Scam? phone call saying they are my new personal Princess planner

[deliver42]

When you call Princess, usually any rep can help you.

[9tee2Sea]

I have gotten so many of these calls from cruise lines.  I tell them to email me their contact info.  If they ask for my email address, I tell them the cruise line already has it on file.  If they say just give it to me, I reply no thanks, then hang up.

[dog]

On 12/22/2023 at 11:33 PM, SCX22 said:

Not a scam, per se.  My PVP quit and I got assigned a new PVP early this year.  The new PVP called me out the of the blue.  Luckily, she was a former CS agent for the airlines and was just as good as my PVP that left.

 

I would be weary of anyone with an accent that can’t be naturally found in the U.S., ie British.  These people are part Princess Promotions.  You can usually tell because they have an @princesscruises email address but will have  “(Contractor)” after their name that populates the from column of your inbox.

So, I got an email ( see my thread) Jude Salvatierra (Contractor) asking me for details for my refund.

 

scam?

[JF - retired RRT]

On 12/24/2023 at 6:43 AM, KaiBlue said:

We booked our first Princess cruise ourselves after waiting days for the first Princess PVP to call back.  Then I have been contacted by a least 3 different people all claiming to be our vacation planner but none of them seemed to know we already had a cruise booked - shouldn't they?  At this point, I'd have no idea who to call if we encountered a problem. We haven't used a TA in years and the deal we got booking with Princess directly online was better than any of the big box offers I saw.  A little leery to use some of the big online cruise travel agents as their offers sound a bit convoluted and I always feel like I'm somehow being tricked.  My paranoia probably just working overtime:(

You could do several things...

call one of the PVPs who have tried to contact you

call the call center and wait on hold

try contacting "chat" (doesn't seem to be working all that well recently)

Once you're on the ship ask around and see if anyone has recommendations for someone who is reliable.

[JF - retired RRT]

23 minutes ago, dog said:

So, I got an email ( see my thread) Jude Salvatierra (Contractor) asking me for details for my refund.

 

scam?

Sounds like it. Never give info to someone that you don't know if you didn't initiate the call.

[rj59]

They're salespeople advertising their personal service, to make it sound special, but in reality they're there to lock you in, to upsell you on packages and everything else, and to keep in touch forever to book new cruises with them. NCL ones are very aggressive, so I changed my number on the NCL website to an inactive cell number. I also found Virgin assigned me a personal specialist to leave endless voice mails and emails, so I just blocked the number. Just say "I have a travel agent and don't do business over the telephone and don't stick with businesses that don't respect my time and privacy". 

[Princessfan20]

On 12/24/2023 at 8:03 AM, deliver42 said:

When you call Princess, usually any rep can help you.

Have you called Princess recently?  Most of the reps at the Philippine call center are clueless, useless  and powerless to do anything even though they represent Princess.

[Ombud]

On 12/23/2023 at 7:00 AM, xiphoid76 said:

On 12/23/2023 at 4:31 AM, SargassoPirate said:

 

Just curious why you even answered the call?  We at Pirate Manor don't pick up any call unless that number is already in our contacts.  If it's important and legit, they'll leave a message.  99% of them don't.

Yeah, that was my mistake...I am on call this week for the hospital so answering everything...so I don't miss something important, but coming from a toll free number I should have known better 🙂

I have saved my CVP's number with extension under her name. So I answered when it said it was from "MM." I didn't expect a call so I just asked "what was wrong since we had just talked, was she able to get my transfer in." Politely asked him to lose my number. Not cool as I always answer her call if she's responding to an email I sent. I only get a call back if she wants clarification or theirs a problem. Otherwise it's an email