What is wrong with MSC Website

[Jamie7777]

17 hours ago, Jay Es said:

Cool...I guess I'll just go early. Hopefully, they let me in. If not then I wait.

You shouldn't have any problems.  Enjoy your cruise!

[Jay Es]

Got a new eTicket today, and my embarkation time is now 12:00. Great!

[Jamie7777]

5 hours ago, Jay Es said:

Got a new eTicket today, and my embarkation time is now 12:00. Great!

Yay! 😁

[Brighton Line]

22 hours ago, Jay Es said:

Got a new eTicket today, and my embarkation time is now 12:00. Great!

I got four different times from four different emailed e-Tickets so save them and pick the one that works for you. No one checks the time on the ticket.

[conquesodor]

I have not been able to complete registration for the site. I can access my booking, but not my account. I called customer service and was told "they are working on the site" and that everything looked good with my booking. Weird, but hoping they have a working site sooner or later. Can't log into the app on my phone either.

[deliver42]

They've been working on that site since they've been here, and nothing has changed. It's still a problem.

[windlicht]

On 2/27/2024 at 8:25 AM, brucevr6 said:

hey were working on the website issues

You are right, customer service is usually very helpful.  However, there are always website issues.  I think it's kinda sad that they are unable to establish a well-functioning, user-friendly website. Just why??? I don't always want to call someone but maybe look and browse and think a bit.

 

At the moment, I can log in with my booking number, however, this does not allow me to look at cruise details or check in or so. I spent 500 dollars yesterday purchasing things on the website, and I did get a "confirmation email" - I guess we can call it that, telling me what I bought.  However, no attachment with receipt and no updated cruise info.

 

So, yes, I suppose I will have to call again to ask for those things.

 

This trouble is unnecessary.

 

OK thank you for listening to my rant 😉

Edited April 1 by windlicht
speleling error

[bucfan2]

What is 'right' about the site would be a question that would provide a short, simple answer.

[Markanddonna]

All MSC customer service reps have a sign above their desks telling them to say "The website has a little glitch. The tech support in Geneva reports the website will be normal by Monday" 

 

This is, of course, my supposition based on numerous calls.