Loyalty points. Missing. Pre- Gold

[cruisegal40]

Hello all

 

I have reached out to suppose but wondering if anyone has run into this.  Just booked Indy for end of may.  We are Diamond status. However it states "pre-gold" on the top bar and has "0" points. However, if I go into "past cruises"  All of my cruises that got me to Diamond listed.  I know the site can be wonky, but this has been for days.  Just a bit concerned on this. TA states we are fine, but I don't trust the website.

[ticketsunlimited]

Give them a buzz

[RobInMN]

 

[cruisegal40]

39 minutes ago, RobInMN said:

 

 

[twangster]

The remove your CAS number and re-apply it trick from the linked post fixes a few ailments.  It's like rebooting a PC when it's acting up.  Always a good thing to try when something isn't working right. 

 

I once had a cruise appear in the past cruise section with the correct number of points but my total never went up.  Remove and reapply CAS number.  Fixed.    

[cruisegal40]

Thank you everyone.  Back to being a Diamond again. I feel so much better than "pre gold" with 0 points

24 minutes ago, cruisegal40 said:

 

thank you for this. I did try it. And waiting to see if it takes. 

[island lady]

5 minutes ago, cruisegal40 said:

Thank you everyone.  Back to being a Diamond again. I feel so much better than "pre gold" with 0 points

thank you for this. I did try it. And waiting to see if it takes. 

 

If it does not...simply take your paperwork to the LA on board to have it adjusted.  

[cruisegal40]

All good!