Jump to content

Anyone been to Nachi Cocom in 2024?


ruby_pdx
 Share

Recommended Posts

Hello, my daughter and I will be on the Jubilee this summer.  We went to Nachi Cocom about 10 years ago and loved it but I am nervous about some of the recent reviews.  Has anyone been there recently?  Was the food, drinks, and service okay?  Was there plenty of seating in the shade?  Thanks for any feedback you may have.

Link to comment
Share on other sites

Not 2024 but I was there in late October, 2023.

 

Positives: It was very peaceful with plenty of shade (we got there pretty early and pretty much had our choice of palapas). Service wasn't perfect but it was fine.

 

Negatives: Frozen drinks were terrible. Icy and lacking in flavor. I switched to margaritas which were weak but otherwise fine. Food was edible but underwhelming.

 

Giving Paradise Beach a try this summer.

Link to comment
Share on other sites

We will be at Nachi again in May.  We have been going since 2009 and my wife and I had our first date there so it's special to us.  The food and drinks have always been outstanding but I have been reading many negative reviews as of late so it's sad to read them.  They always had great reviews so it looks like it might be going downhill.  We will find out in May and I am going to feature them with my travel agency -- bad or good - I will be honest with my review.

Link to comment
Share on other sites

We also have been to Nachi 4 times and enjoyed it very much.  Considering Paradise Beach this time to try something different, although there will be 7, yes seven ships in Cozumel that day and we are second to last getting there.  Not sure now...

Link to comment
Share on other sites

5 minutes ago, Djford75 said:

We also have been to Nachi 4 times and enjoyed it very much.  Considering Paradise Beach this time to try something different, although there will be 7, yes seven ships in Cozumel that day and we are second to last getting there.  Not sure now...


It will be very different.  Just depends what you are looking for.

Link to comment
Share on other sites

  • 2 weeks later...

We were there in October. It’s lost a step since before Covid, but it’s still a great day. I’ve been to Nachi, Paradise Beach and Mr Sanchos. I prefer them in that order.

 

I agree the frozen drinks are much weaker, but if you ask them to put in an extra shot I am sure they would. 

Link to comment
Share on other sites

Thanks for all of the feedback.  For those of you going in April and May, I am interested in hearing your thoughts.  I've seen the negative reviews, and they describe a much different experience from the Nachi that I knew and loved.

  • Like 1
Link to comment
Share on other sites

We have been there in 2017, 2019, and just went in late March 2024. It was no different than we remembered - quiet, uncrowded, and great service (maybe we aren't picky, though?), which are our primary reasons for going. The food was the same as we remember and very good. Drinks may have been weaker and aren't high quality, but since they are included you can just drink more of them and stay hydrated!

Link to comment
Share on other sites

Posted (edited)

I was just there a couple weeks ago and wasn't impressed. My least favorite excursion/destination of my whole cruise.  The staff was nice and they brought food and drinks to the beach chair/umbrella. The food was decent, but I just wasn't impressed with everything else. We left after only a few hours.

 

One issue, the ocean was covered on the bottom with seaweed, except for a little area along the edge. Down the beach it was cleaner. I know that wasn't a result of Nachi Cocum at all and they had no control of it, nature happens and nobody can control nature. The pool was ok.

 

The positive, I felt safe, as there was security at the entrance (gated with a staff member). It was quiet and not crowded either, which is a plus. The taxi going there was $5 more then the return taxi. I think $25 going there and $20 returning.

Edited by genealogyfan
Link to comment
Share on other sites

36 minutes ago, genealogyfan said:

I was just there a couple weeks ago and wasn't impressed. My least favorite excursion/destination of my whole cruise.  The staff was nice and they brought food and drinks to the beach chair/umbrella. The food was decent, but I just wasn't impressed with everything else. We left after only a few hours.

 

One issue, the ocean was covered on the bottom with seaweed, except for a little area along the edge. Down the beach it was cleaner. I know that wasn't a result of Nachi Cocum at all and they had no control of it, nature happens and nobody can control nature. The pool was ok.

 

The positive, I felt safe, as there was security at the entrance (gated with a staff member). It was quiet and not crowded either, which is a plus. The taxi going there was $5 more than the return taxi. I think $25 going there and $20 returning.


I am not sure from your report, apart from seaweed, what it was you weren’t impressed with if it was safe, quiet and food OK? Was it the pool and facilities?

 

Certainly sounds like you were overcharged by taxi but that wasn’t Nachi’s fault. Which pier were you at and what was posted on the board at the port?

 

Sargassum on that coast is unusual but I know there were reports of storms recently. 

Link to comment
Share on other sites

56 minutes ago, c-leg5 said:


I am not sure from your report, apart from seaweed, what it was you weren’t impressed with if it was safe, quiet and food OK? Was it the pool and facilities?

 

Certainly sounds like you were overcharged by taxi but that wasn’t Nachi’s fault. Which pier were you at and what was posted on the board at the port?

 

Sargassum on that coast is unusual but I know there were reports of storms recently. 

The overall facility, seemed just run down. The food was ok. Just not overall impressed with the whole facility that's all.  

  • Like 2
  • Thanks 1
Link to comment
Share on other sites

We were there today and had a great time; the staff was friendly, the food was good, frozen drinks weren't that great, but the bartender was awesome and was very unhappy. I wasn't drinking, lol, and I found something I would drink and kept the drinks coming. 

 

The massages were intense, and very good, David who I believe is over the massages and Snorkeling was kind of a jerk after I told him we weren't going to go snorkeling after our massages, had an attitude, oh well, can't win them all and I wasn't going to allow him to ruin my experience because after we dealt with him for the massages we never dealt with him again. 

 

The young lady taking pictures was full of energy and very kind, yes, we did buy a picture from her as we bought one 10 years ago there. 

 

There was some seaweed on the beach; they cleaned it up, not sure how they could control seaweed in the water. 

 

The beach is a beach, have I been on better beaches? Yep, but Mexico isn't known for beaches like Trunk Bay in St John or Siesta Key.   The water was crystal clear, 

 

We were the first ones there at 8:45 am and left at 4 pm - 

 

We are going back to Cozumel in Oct and booked again. 

 

It's 69 dollars a person, and you get a pool, beach, food, all-you-can-drink, and good service; I am not sure what people are expecting; is it a 5-star resort? Nope, but it's well-kept; I love all the Coconut Palm Trees.  

 

I think some people (I have read some reviews on TripAdvisor) have these crazy expectations; once again, it's $69 a person.  

 

For example, we did the Coco Beach Club; it was 269 dollars for two people (and that is a good price)  Was it nicer? Sure, but I am not sure it was worth $140 dollars more.  

 

Also like, there are only 130 people max, it never felt crowded, and there are hardly any kids; it is not a place I would take kids, in my opinion.  

 

I know people are complaining about the taxis - Mr. Sanchos, Paradise, etc. are all going to be 15 to 20 dollars for up to 4 people each way.  

 

You might want to check with your Facebook group if you only have two people if you want to share a cab with someone to bring the price down.

 

You do get an app, a salad (if you want), a main and a dessert.   

 

 

 

 

 

 

  • Like 2
  • Thanks 1
Link to comment
Share on other sites

13 hours ago, flvol77 said:

The young lady taking pictures was full of energy and very kind

 

The one with calves of steel from constantly running up and down the beach? I remember wondering how she must be in crazy good shape from that, lol.

 

As someone who gave a somewhat negative (but I feel fair) review, my experience wasn't too different from yours and I think my expectations were reasonable.

 

The frozen drinks were terrible (I switched to margaritas, like you switched, and it was fine, but I don't think expecting remotely decent frozen drinks is asking too much).

 

I wasn't impressed with the food and I like to eat so I was likely better off trying Paradise Beach like I am this summer but when I went to Nachi it was a last minute itinerary change and I had 2 days to book something, I had always heard great things about Nachi so quickly chose it. The quantity is on me, not them, I knew I was getting a 4-course menu. The quality, which is of course subjective, is on them. It was fine but not great, IMO (again, this is subjective).

 

The peacefulness aspect lived up to 100% of the hype. Could not have been a more relaxing atmosphere.

 

$69 isn't cheap for a Mexican Beach club, it's just reasonable for the market. Paradise Beach was $67 when I booked (think it's $68 now) and you trade off the peace and quiet for unlimited food with more options and what appears to be more drink options. I don't think the CocoCay Beach Club is an apples to apples comparison. I just mention this b/c I don't think the price should excuse any lack in quality of food or drink. I wasn't looking for top shelf mixed drinks or 5-star cuisine. I went to a small AI beach club in Costa Maya years ago that didn't look very nice and the food was amazing!

 

13 hours ago, flvol77 said:

You might want to check with your Facebook group if you only have two people if you want to share a cab with someone to bring the price down.

 

We did this on the way there but went back on our own as our new friends wanted to stay longer than we did. I agree there's no point in complaining about the cab fares... they are what they are and don't reflect on Nachi.

  • Like 1
Link to comment
Share on other sites

I was there last week. I have been around 7 times since 2010, including three after the covid shut-down. 

 

The food was as good as it always is, same with the amazing ice cream. The first several times I went I didn't bother with dessert and then a friend had me try their vanilla scoop. It was the best ice cream of my life. I am not a big ice cream person but this has become a Nachi staple. I didn't drink this trip but the others in my group didn't complain about theirs.

 

When I was there the first time, the water was so clear I could see my toes when I was in water up to my neck. It hadn't been clear since. I think my friends thought I was full of it. It was clear last week, so beautifully clear.

 

The photograph lady and the check-in lady were both friendly. The friendliness went down-hill until it was time to leave. We had a group of 18. They didn't allot chairs for the 7 year old that they charged us for or the two year-old (he was free so I do get that one). My daughter was told kids didn't need chairs. Then, one of the people had a reservation for 3 on her confirmation but wasn't sure the other two would be able to join us. She was required to pay for all 3 of them when we got there, even if they weren't coming. Now, that wasn't great but again, I get it (kind of). The lousy thing is they wouldn't give us the chairs for the two people that weren't there that she paid for. (They ended up coming and two of us jumped out of our chairs discretely so they didn't feel awkward). If we have to pay for them, we should have gotten the chairs for them so our group could be together. They were very short with us, we didn't argue with them. We also weren't able to sit together in the empty dining area because not everyone had walked over yet. Four of us sat at a 6-top table knowing others were on their way and were forced to move to a 4-top. Within a few minutes, two more came. Then another four. They had up split up over 4 tables, without utilizing all of the seats at the other two tables. The poor service did mess with a treasured tradition. It really felt like they viewed us as herding cattle. I cannot imagine having to deal with the many entitled Americans I am sure they have to deal with (I saw some on the ship). I don't think I would love that job at all. But we were polite, asked nicely to be able to sit together (and stayed polite even when the answer was no), tipped each time a drink was brought. Two guys did jump up to help us when it was time to leave, calling a cab for us and even helping us carry the stroller (unasked). 

 

So, the food was good, the water was glorious, the service was good to great coming and going but the attitude of the people during our stay was the worst I have ever experienced. We may try them again, we may look elsewhere. 

 

Link to comment
Share on other sites

24 minutes ago, shortyjoesmith said:

I was there last week. I have been around 7 times since 2010, including three after the covid shut-down. 

 

The food was as good as it always is, same with the amazing ice cream. The first several times I went I didn't bother with dessert and then a friend had me try their vanilla scoop. It was the best ice cream of my life. I am not a big ice cream person but this has become a Nachi staple. I didn't drink this trip but the others in my group didn't complain about theirs.

 

When I was there the first time, the water was so clear I could see my toes when I was in water up to my neck. It hadn't been clear since. I think my friends thought I was full of it. It was clear last week, so beautifully clear.

 

The photograph lady and the check-in lady were both friendly. The friendliness went down-hill until it was time to leave. We had a group of 18. They didn't allot chairs for the 7 year old that they charged us for or the two year-old (he was free so I do get that one). My daughter was told kids didn't need chairs. Then, one of the people had a reservation for 3 on her confirmation but wasn't sure the other two would be able to join us. She was required to pay for all 3 of them when we got there, even if they weren't coming. Now, that wasn't great but again, I get it (kind of). The lousy thing is they wouldn't give us the chairs for the two people that weren't there that she paid for. (They ended up coming and two of us jumped out of our chairs discretely so they didn't feel awkward). If we have to pay for them, we should have gotten the chairs for them so our group could be together. They were very short with us, we didn't argue with them. We also weren't able to sit together in the empty dining area because not everyone had walked over yet. Four of us sat at a 6-top table knowing others were on their way and were forced to move to a 4-top. Within a few minutes, two more came. Then another four. They had up split up over 4 tables, without utilizing all of the seats at the other two tables. The poor service did mess with a treasured tradition. It really felt like they viewed us as herding cattle. I cannot imagine having to deal with the many entitled Americans I am sure they have to deal with (I saw some on the ship). I don't think I would love that job at all. But we were polite, asked nicely to be able to sit together (and stayed polite even when the answer was no), tipped each time a drink was brought. Two guys did jump up to help us when it was time to leave, calling a cab for us and even helping us carry the stroller (unasked). 

 

So, the food was good, the water was glorious, the service was good to great coming and going but the attitude of the people during our stay was the worst I have ever experienced. We may try them again, we may look elsewhere. 

 


I understand charging for the two missing people but don’t understand why they wouldn’t bring extra loungers when they arrived. They presumably checked in, got wrist bands and knew they were already paid for within a group?
 

I find the attitude in the restaurant very unusual - were they very full? I see no reason for it or what they would gain by it? I have never seen the restaurant super crowded although I admit we have never eaten there just passed by.

 

I am still trying to find out if they are still affiliated to DelMar or if there was a change of management and affiliation to Allegro as was suggested last year. Not that it excuses or explains their attitude just something I am curious about. I suspect not since there has been no further reports.

Link to comment
Share on other sites

On 4/3/2024 at 10:50 AM, c-leg5 said:


It will be very different.  Just depends what you are looking for.

C-legs-have-you-been-to-Nachi-in-2024?-If-so-any-current-experiences-to-share?

IMO-the-post-you-focused-on-with-mention-of-a-snake-etc.-is-not-reflective-of-the-overall-CC-posts-on-this-resort.

When-you-say-"it-will-be-very-different"-are-you-referring-to-7-ships-in-Cozumel?

I-am-not-clear-on-what-would-be-very-different.

That-number-of-ships-is-typical-and-they-handle-the-pax-volume-very-well!

 

Link to comment
Share on other sites

1 hour ago, Loucat said:

C-legs-have-you-been-to-Nachi-in-2024?-If-so-any-current-experiences-to-share?

We haven’t sailed in 2024 so no very recent personal experiences. We only visit Nachi from time to time as one of many places we go to. We have been a couple of times since 2022 when the promotional rates were active.
 

IMO-the-post-you-focused-on-with-mention-of-a-snake-etc.-is-not-reflective-of-the-overall-CC-posts-on-this-resort.

I didn’t focus on the original post particularly. The OP wanted recent reviews and that was one of the most recent threads at the time. Several people on this thread have given mixed reviews recently. I have followed reviews of Nachi for almost 20 years and it has always had a die-hard fan club interspersed with periods of ups and downs but it always seems to weather the storm. 
 

When-you-say-"it-will-be-very-different"-are-you-referring-to-7-ships-in-Cozumel?

I-am-not-clear-on-what-would-be-very-different.

That-number-of-ships-is-typical-and-they-handle-the-pax-volume-very-well!
7 ships in Cozumel is indeed quite common. I was replying to the poster that I quoted confirming that Paradise Beach with 7 ships in port would indeed be a very different experIence to their experience at Nachi Cocom. Whilst they were looking for “something different” it would depend on what aspect of different they were looking for. I like the facilities at Paradise Beach but I would probably only go with a group of young adults or teens in my party. I would not expect the same type of day as Nachi Cocom. 

 

 

Link to comment
Share on other sites

We will be there on May 16th.  We were there last December and the only incident I recall is the guy trying to seat the 6 of us attempted to give us a one palapa with 4 chairs.  yeah.....no.  We were the first ones there.  Luckily, one of our group is Hispanic and spoke Spanish to clear that up. It was a very firm conversation! Sorry - six chairs, 3 palapas my friend.  Didn't notice the drinks but I've reached the point where two frozens is about all I can have before I switch to beer.  No issues with service and attitude was fine other than the first guy.  We had been there many times before but it had been about 6-7 years when we switched to Mr Sanchos for awhile.  However our last 2 visits to Mr Sanchos saw a huge decline in service, food and drinks so we headed back to Nachi.  I'll report back in a few weeks.  We're pretty low maintenance types so I'll try to be fair! 🙂

  • Like 1
Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • Special Event: Q&A with Laura Hodges Bethge, President Celebrity Cruises
      • Hurricane Zone 2024
      • Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com Summer 2024
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...