Email address for complaints

[George C]

We just finished our 3rd cruise on Celebrity summit royal suite 6140 and shower was never hot, we complained each year and nothing was done , talked to others in royal suite and they didn’t have a issue.

[jwlane]

15 minutes ago, George C said:

 we complained each year 

Assuming you meant each day.  What did they tell you each time?

[cruisestitch]

24 minutes ago, George C said:

We just finished our 3rd cruise on Celebrity summit royal suite 6140 and shower was never hot, we complained each year and nothing was done , talked to others in royal suite and they didn’t have a issue.

To whom did you speak? Guest relations? Housekeeping? Hotel director? Or???

[CHEZMARYLOU]

1 hour ago, George C said:

We just finished our 3rd cruise on Celebrity summit royal suite 6140 and shower was never hot, we complained each year and nothing was done , talked to others in royal suite and they didn’t have a issue.

This happened to us in a RS and our cabin attendant fixed it. Otherwise, they would have called a plumber while we were out of the cabin.  Unusual that there was no fix for you, cold showers are no fun.

[George C]

19 hours ago, cruisestitch said:

To whom did you speak? Guest relations? Housekeeping? Hotel director? Or???

Talked to butler and concierge 

[George C]

FYI from another thread I got this email

 

exectiveoffice@celebrity.com

 

and they responded in a few days .

[jelayne]

On 4/1/2024 at 12:57 AM, George C said:

Talked to butler and concierge 

In our experience the best person to tell about an issue with the cabin is the cabin steward.  Butler & Concierge look after you, Cabin Attendant sees to cabin and cabin issues.