Celebrity BOA Credit Card - OBC not showing up

[Salt Lifer]

I know this question has been addressed on this board before, but I can not find it using the search function.  I converted points into OBC for my upcoming sailing months ago and they still haven't appeared on my account.  Who do I contact to get this fixed?

 

[darsura]

Call the Captain’s Club and they will be apply to apply the OBC to your sailing.  I did this recently and it just took a few minutes.

[Salt Lifer]

22 minutes ago, darsura said:

Call the Captain’s Club and they will be apply to apply the OBC to your sailing.  I did this recently and it just took a few minutes.

Thank you!

[39august]

Ditto. 

[desiro]

Yes - have to call - then it shows up.

[39august]

I just called a couple hours ago and the OBC is now showing on my reservations. 

[kaschew]

Super helpful to know to call and get OBC from BOA applied to our account.  Thanks for the info.  I called and it was applied while I was on the phone.  

[NU72]

New to OBC from Celebrity BOA card.  Know that you can take OBC in $50.00 increments, but what happens to unused funds?  Does Celebrity refund to your Celebrity BOA account or do you lose the remaining OBC like other Celebrity credits.  I usually have both nonrefundable OBC and travel agent refundable OBC.  Interested in how the above works.  

 

Diane

[39august]

OBC from the card is refundable. Either take it out in cash last day or Celebrity will credit it back to the card. 

[NU72]

Thanks, nice to know what options I have.

[depplep]

Hi, I just transferred points yesterday for the first time. Where do I look to see my OBC? I don't see anything in my reservation online.

[leaveitallbehind]

33 minutes ago, depplep said:

Hi, I just transferred points yesterday for the first time. Where do I look to see my OBC? I don't see anything in my reservation online.

Did you call Celebrity CC to have the transfer applied?  Usually it is immediate with the call.

Edited yesterday at 01:58 PM by leaveitallbehind

[depplep]

I called and got it applied and they sent over the updated invoice. But it doesn't show on my app or the website. I guess I'll just print out the invoice to take with me. Thank you.

[jwlane]

15 minutes ago, depplep said:

 doesn't show on my app or the website. 

Not sure it does on the app, here's where to look in cruise planner.

[depplep]

Thank you, it's there.

[Laurab23]

I did it online through the credit card and it showed on my booking the next day. Nice to know that I can get it back and won't lose the OBC if I don't use it all.

 

Laura