Elite + -- 15% off specialty dining question

[mfabz]

Just off the phone with Captain's Club --  Booked two restaurants for upcoming cruise online.  15% discount was not applied.  Representative indicated 15% discount will be applied as non-refundable onboard credit.  We need to request credit through Captain's Club representative once on board.

Has this been your experience?

 

 

[cruisestitch]

Pretty much although I have never had to actually get the Captains Club people involved because once the restaurant personnel see the card and your Captains Club level they just apply the discount.

[hcat]

25 minutes ago, mfabz said:

Just off the phone with Captain's Club --  Booked two restaurants for upcoming cruise online.  15% discount was not applied.  Representative indicated 15% discount will be applied as non-refundable onboard credit.  We need to request credit through Captain's Club representative once on board.

Has this been your experience?

 

 

no.. our gen experience has been  bad!

 

best to just use the 15% for an extra meal..lunch or dinner and request the 15% be applied..  worked fine at Raw on 5.. impromptu lunch.

 

When we pre book and then request the 15% credit  at the restaurant, it causes a major issue..not worth it..and it can take days to get the credit. And we have to get guest rel involved! 

 

Once they did apply it at Tuscan on Infinity after ruining our dinner out. The nasty  Maitre D caused all sorts of aggravation...including accusing us  of lying and  making dh go back to our room to get the Cap Club paper as proof.. terrible experience.!

 

. We were in a U S  port overnite & altho we got the credit, they hit us with a local tax.   Guest rel took several days to rectify but we cancelled ALL of our remaing res..  Not worth it!

 

[cruisestitch]

4 hours ago, hcat said:

 

 

were in a U S  port overnite & altho we got the credit, they hit us with a local tax.   Guest rel took several days to rectify but we cancelled ALL of our remaing res..  Not worth it!

 

But that is a different issue entirely…..

[Oceangoer2]

On 4/29/2024 at 10:05 AM, hcat said:

no.. our gen experience has been  bad!

 

best to just use the 15% for an extra meal..lunch or dinner and request the 15% be applied..  worked fine at Raw on 5.. impromptu lunch.

 

When we pre book and then request the 15% credit  at the restaurant, it causes a major issue..not worth it..and it can take days to get the credit. And we have to get guest rel involved! 

 

Once they did apply it at Tuscan on Infinity after ruining our dinner out. The nasty  Maitre D caused all sorts of aggravation...including accusing us  of lying and  making dh go back to our room to get the Cap Club paper as proof.. terrible experience.!

 

. We were in a U S  port overnite & altho we got the credit, they hit us with a local tax.   Guest rel took several days to rectify but we cancelled ALL of our remaing res..  Not worth it!

 

We've not rec'd the discount either.  Called Captains Club and I was told we paid the reduced price when we booked online.  One time in the Lawn Club the server talked to the manager to ask how he rang in our discount which we had not asked for...so that time we rec'd it .  I agree....not worth it!  We just enjoy the meal without the hassle over a few $$s.

Edited April 30 by Oceangoer2