Chot50s Posted May 3 #1 Share Posted May 3 I see that Azamara has a new incoming CEO, Dondra Ritzenthaler, starting mid-May. Any ideas on what to expect from her? Link to comment Share on other sites More sharing options...
marinaro44 Posted May 3 #2 Share Posted May 3 My cruise agent, who owns a very large internet agency, is high on her. Says she did well at Celebrity and the new regime there is undoing what she did. We shall see. 4 Link to comment Share on other sites More sharing options...
tgg Posted May 3 #3 Share Posted May 3 Azamara has scheduled a webinar for May 14 to introduce Dondra Ritzenthaler to loyalty members. I got this confirmation email after I registered: Thank you for registering for "Exclusive Loyalty Webinar Q&A with Azamara's New CEO". Please join us for an exclusive opportunity to meet our new CEO, Dondra Ritzenthaler! As a top-tier member of our loyalty program, we want you to be among the first to get to know her. Please RSVP and submit your questions in the Questions & Comments box below. Please send your questions, comments and feedback to: salessupport@azamara.com 2 Link to comment Share on other sites More sharing options...
Rare uktog Posted May 3 #4 Share Posted May 3 (edited) 32 minutes ago, tgg said: Azamara has scheduled a webinar for May 14 to introduce Dondra Ritzenthaler to loyalty members. I got this confirmation email after I registered: Thank you for registering for "Exclusive Loyalty Webinar Q&A with Azamara's New CEO". Please join us for an exclusive opportunity to meet our new CEO, Dondra Ritzenthaler! As a top-tier member of our loyalty program, we want you to be among the first to get to know her. Please RSVP and submit your questions in the Questions & Comments box below. Please send your questions, comments and feedback to: salessupport@azamara.com Yes got an email about that event. Not sure the timings work for us but we will see. Might send in a question anyway Edited May 3 by uktog 2 Link to comment Share on other sites More sharing options...
Mackdogmolly Posted May 3 #5 Share Posted May 3 I got the email too, but the timing doesn’t work for me. Trust that someone will post about it here though. 1 1 Link to comment Share on other sites More sharing options...
takemewithyou Posted May 3 #6 Share Posted May 3 (edited) I am hopeful about the new CEO. I hope I am not disappointed 😔 I liked Dan Hanrahan’s time at Celebrity and Dondra was well thought of there, too. Fingers crossed! 🤞 Edited May 3 by takemewithyou 2 Link to comment Share on other sites More sharing options...
luv2travel90266 Posted May 4 #7 Share Posted May 4 I sent a question stating I loved the onboard but their shoreside reps continue to disappoint. Let’s see if she adresses the question. Link to comment Share on other sites More sharing options...
aussie travel bird Posted May 4 #8 Share Posted May 4 17 hours ago, uktog said: Yes got an email about that event. Not sure the timings work for us but we will see. Might send in a question anyway Yes not sure I need to get up at 4 am Friday morning to participate. I’m sure details will be shared here or on social media. 1 1 Link to comment Share on other sites More sharing options...
Rare ghstudio Posted May 8 #9 Share Posted May 8 ah yes....starting with a bang. We just started to sail with Azamara after the cut off of transfer of points....so although we should be top members, we are somewhere around the lowest.....and yes, we are still bitter about that incredibly poor marketing decision. Way to go new CEO....rub it in. Link to comment Share on other sites More sharing options...
ChucktownSteve Posted May 9 #10 Share Posted May 9 2 hours ago, ghstudio said: ah yes....starting with a bang. We just started to sail with Azamara after the cut off of transfer of points....so although we should be top members, we are somewhere around the lowest.....and yes, we are still bitter about that incredibly poor marketing decision. Way to go new CEO....rub it in. I'm curious why you believe you should be considered a top member on Azamara since you didn't begin sailing until after the split cut off which was mentioned long before the cut off date? Any Azamara cruise before that would have transferred all the Celebrity sailings status. Wasn't that cut off date also long before Dondra Ritzenthaler was appointed CEO? Please help me understand your bitterness? 21 1 Link to comment Share on other sites More sharing options...
laurieb Posted May 9 #11 Share Posted May 9 13 hours ago, ghstudio said: ah yes....starting with a bang. We just started to sail with Azamara after the cut off of transfer of points....so although we should be top members, we are somewhere around the lowest.....and yes, we are still bitter about that incredibly poor marketing decision. Way to go new CEO....rub it in. It was well advertised long before the cut off date. Not Azamara's fault that you didn't start cruising with them until after. 7 1 Link to comment Share on other sites More sharing options...
excitedofharpenden Posted May 9 #12 Share Posted May 9 14 hours ago, ghstudio said: ah yes....starting with a bang. We just started to sail with Azamara after the cut off of transfer of points....so although we should be top members, we are somewhere around the lowest.....and yes, we are still bitter about that incredibly poor marketing decision. Way to go new CEO....rub it in. What a bad attitude. Loyalty works both ways! Phil 4 Link to comment Share on other sites More sharing options...
Travelingwithstyle Posted May 9 #13 Share Posted May 9 On 5/3/2024 at 8:47 AM, tgg said: Azamara has scheduled a webinar for May 14 to introduce Dondra Ritzenthaler to loyalty members. I got this confirmation email after I registered: Thank you for registering for "Exclusive Loyalty Webinar Q&A with Azamara's New CEO". Please join us for an exclusive opportunity to meet our new CEO, Dondra Ritzenthaler! As a top-tier member of our loyalty program, we want you to be among the first to get to know her. Please RSVP and submit your questions in the Questions & Comments box below. Please send your questions, comments and feedback to: salessupport@azamara.com Can you please send me the email about the webinar. I have made two phone calls to Azamara to try and and get the email invitation. Yesterday the Azamara agent after being been put on hold for a long time....asked for my email address and told me I would receive the email inviting us to the webinar by the end of the day....did not receive the email. I called again today and the Azamara agent put me on hold for a long time...she stated she reached out to Miami and to supervisors and they said the webinar was internal personal not guest. I explained that many have received the webinar email that are guest. The Azamara agent suggested I reach out to all of you who have received the email about the May 14th webinar so maybe I can provide customer service more info so I can be invited to view the webinar. I just got off the 2024 World cruise and I am a long time Azamara loyal guest.....Im going to bite my tongue but you all know why. Can you or anyone that has the email about the webinar please send it to me florida.mvr1 @ gmail .com Thank you. Link to comment Share on other sites More sharing options...
tgg Posted May 9 #14 Share Posted May 9 23 minutes ago, Travelingwithstyle said: Can you please send me the email about the webinar. Thank you. Done. 1 Link to comment Share on other sites More sharing options...
MamaFej Posted May 9 #15 Share Posted May 9 We took our first two Azamara cruises after the sale was announced, but before the split was official. We had been considering booking with Azamara previously, and the announcement definitely encouraged us to pull the trigger on those attractive itineraries. Those cruises helped us to realize that we prefer smaller ships. Since the actual severing of the systems took longer than expected, we were among the many folks who ended up getting points for a couple of X cruises taken after the originally announced date. We did not expect, but are grateful for that. We didn't get, and certainly wouldn't expect any Azamara consideration for our more recent X cruises (which also served to confrim that we prefer smaller ships). I wouldn't expect any consideration from any company for money spent with an unrelated company, though I know that some companies offer it as a way of trying to entice customers away from competitors. I guess that is a long way to go to say that I don't get the disappointment, either. 7 Link to comment Share on other sites More sharing options...
aussie travel bird Posted May 10 #16 Share Posted May 10 14 hours ago, Travelingwithstyle said: Can you please send me the email about the webinar. I have made two phone calls to Azamara to try and and get the email invitation. Yesterday the Azamara agent after being been put on hold for a long time....asked for my email address and told me I would receive the email inviting us to the webinar by the end of the day....did not receive the email. I called again today and the Azamara agent put me on hold for a long time...she stated she reached out to Miami and to supervisors and they said the webinar was internal personal not guest. I explained that many have received the webinar email that are guest. The Azamara agent suggested I reach out to all of you who have received the email about the May 14th webinar so maybe I can provide customer service more info so I can be invited to view the webinar. I just got off the 2024 World cruise and I am a long time Azamara loyal guest.....Im going to bite my tongue but you all know why. Can you or anyone that has the email about the webinar please send it to me florida.mvr1 @ gmail .com Thank you. Just a thought have you checked your ‘Spam’ folder? 1 Link to comment Share on other sites More sharing options...
Travelingwithstyle Posted May 10 #17 Share Posted May 10 7 hours ago, aussie travel bird said: Just a thought have you checked your ‘Spam’ folder? Ys 7 hours ago, aussie travel bird said: Just a thought have you checked your ‘Spam’ folder? Yes 7 hours ago, aussie travel bird said: Just a thought have you checked your ‘Spam’ folder? Yes...unfortunately not in spam. Yesterday, I wrote the support team that is taking the questions for the webinar and lets hope they will send us an invitation. Thank you and have a super day. Link to comment Share on other sites More sharing options...
marinaro44 Posted May 10 #18 Share Posted May 10 27 minutes ago, Travelingwithstyle said: Ys Yes Yes...unfortunately not in spam. Yesterday, I wrote the support team that is taking the questions for the webinar and lets hope they will send us an invitation. Thank you and have a super day. That worked for me. 1 1 Link to comment Share on other sites More sharing options...
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