mickeysgal Posted June 4 #326 Share Posted June 4 On 6/2/2024 at 2:35 PM, cbfb said: We were on Beyond in January and were given a firm no, so again, it’s inconsistent. What kind of cabin were you in? Was it a cabin where it normally would have had a lounger? Link to comment Share on other sites More sharing options...
mickeysgal Posted June 4 #327 Share Posted June 4 20 hours ago, NanaPam00 said: This was our balcony on Ascent last week. This is exactly what I’m expecting for our Oct Beyond cruise in a Magic Carpet end suite. I’m going to be so annoyed if those loungers aren’t there. I’m planing on spending a large part of our ABC cruise on it. Link to comment Share on other sites More sharing options...
cbfb Posted June 4 #328 Share Posted June 4 3 minutes ago, mickeysgal said: What kind of cabin were you in? Was it a cabin where it normally would have had a lounger? It was a Sunset Veranda which has always had at least one. The balcony is huge. We were told no due to safety reasons. Link to comment Share on other sites More sharing options...
Rare ggo85 Posted June 4 #329 Share Posted June 4 X should explain what they mean by “safety” I. The context of loungers. Something that apparently affects only X and not any other line. The fact they won’t tell anyone speaks volumes. 1 Link to comment Share on other sites More sharing options...
mickeysgal Posted June 4 #330 Share Posted June 4 23 minutes ago, cbfb said: It was a Sunset Veranda which has always had at least one. The balcony is huge. We were told no due to safety reasons. I am so very annoyed at this. We just booked our first suite at a hefty price specifically for the large balcony and these loungers. And now this. Link to comment Share on other sites More sharing options...
cbfb Posted June 4 #331 Share Posted June 4 23 minutes ago, mickeysgal said: I am so very annoyed at this. We just booked our first suite at a hefty price specifically for the large balcony and these loungers. And now this. I don’t blame you at all. That’s how I felt too. We love having the loungers on the balcony so we don’t stress about getting them by the pool, etc. and we love hanging on our balcony. It just seems ridiculous! 1 Link to comment Share on other sites More sharing options...
Oville Posted June 4 #332 Share Posted June 4 1 hour ago, cbfb said: It was a Sunset Veranda which has always had at least one. The balcony is huge. We were told no due to safety reasons. Are you sure these were always entitled to a lounger or did it just happen over time? Link to comment Share on other sites More sharing options...
cbfb Posted June 4 #333 Share Posted June 4 Just now, Oville said: Are you sure these were always entitled to a lounger or did it just happen over time? I believe on E class they weee there from the beginning. Link to comment Share on other sites More sharing options...
Oville Posted June 4 #334 Share Posted June 4 1 hour ago, cbfb said: It was a Sunset Veranda which has always had at least one. The balcony is huge. We were told no due to safety reasons. I’m not sure this is true. When edge first came out the S1 corner aft cabins didn’t have one. Link to comment Share on other sites More sharing options...
phoenix_dream Posted June 4 #335 Share Posted June 4 When/if you are writing to management to complain about this, could you PLEASE also mention foot stools. Same ridiculous excuse. And when you couple that with the incredibly uncomfortable chairs they have put on their balconies it really ruins what used to be one of our favorite parts of cruising. Thank you 2 2 Link to comment Share on other sites More sharing options...
Oville Posted June 4 #336 Share Posted June 4 1 minute ago, cbfb said: I believe on E class they weee there from the beginning. I sailed 4 times on Edge in S cabins early on, No lounger. Link to comment Share on other sites More sharing options...
cbfb Posted June 4 #337 Share Posted June 4 5 minutes ago, Oville said: I sailed 4 times on Edge in S cabins early on, No lounger. Ok Link to comment Share on other sites More sharing options...
Oville Posted June 4 #338 Share Posted June 4 Link to comment Share on other sites More sharing options...
rmalbers Posted June 4 #339 Share Posted June 4 I haven't been thru the whole thread but it amazing to me that, at least from what I've seen, no one has been able to find out what the 'safety' reason is. Someone onboard now has to ask the captain or head of hospitality. We need to know! 3 Link to comment Share on other sites More sharing options...
REEtired Posted June 4 #340 Share Posted June 4 3 hours ago, phoenix_dream said: When/if you are writing to management to complain about this, could you PLEASE also mention foot stools. Same ridiculous excuse. And when you couple that with the incredibly uncomfortable chairs they have put on their balconies it really ruins what used to be one of our favorite parts of cruising. Thank you I just did and absolutely mentioned the foot stools. We’re booked on Eclipse next month and will be truly disappointed if we have the doll house chairs. 🪑 2 Link to comment Share on other sites More sharing options...
lovedecruise Posted June 4 #341 Share Posted June 4 3 hours ago, phoenix_dream said: When/if you are writing to management to complain about this, could you PLEASE also mention foot stools. Same ridiculous excuse. And when you couple that with the incredibly uncomfortable chairs they have put on their balconies it really ruins what used to be one of our favorite parts of cruising. Thank you We wrote to the Executive office and had a call back the next day. Again, safety issues were cited as the reason with no further explanation. I then asked could she tell the powers that be, that if loungers are removed, could we have more comfortable seating. Even the reclining chairs and footstools we had on the Solstice Aqua balcony would be better than those horrible upright chairs they offer now. 2 Link to comment Share on other sites More sharing options...
Oville Posted June 5 #342 Share Posted June 5 40 minutes ago, lovedecruise said: We wrote to the Executive office and had a call back the next day. Again, safety issues were cited as the reason with no further explanation. I then asked could she tell the powers that be, that if loungers are removed, could we have more comfortable seating. Even the reclining chairs and footstools we had on the Solstice Aqua balcony would be better than those horrible upright chairs they offer now. I think everyone is getting bad answers on the E-Class ships. There were never loungers on E- Class or above nor anything other than a chair or a table. Staff wanted to make us happy but it was never meant on E-Class. Link to comment Share on other sites More sharing options...
Oville Posted June 5 #343 Share Posted June 5 18 hours ago, Oville said: I think everyone is getting bad answers on the E-Class ships. There were never loungers on E- Class or above nor anything other than a chair or a table. Staff wanted to make us happy but it was never meant on E-Class. Oops, should have said Sky Suites on E Class. Link to comment Share on other sites More sharing options...
IggleDoer Posted June 5 #344 Share Posted June 5 Are there loungers in the pool areas? If they haven’t been removed there too, then it isn’t a safety issue. Link to comment Share on other sites More sharing options...
new2cruise Posted June 5 #345 Share Posted June 5 I emailed the Executive Office on May 19th. They got back to me today with this response: Thank you for contacting the Executive Office of Celebrity Cruises. I am glad to have this opportunity to follow up with you. We have removed footstools and lounge chairs from all balconies due to growing safety concerns. We want to acknowledge your email and have recorded your feedback. There are no scheduled changes to the policy, and no exceptions are being made. Again, thank you for reaching out to us. I look forward to speaking with you soon. Sincerely, Roxanne Smith Celebrity Cruises Executive Office Phone Number (US & International): 305-614-1343 So then I asked what specifically was the safety concern. They got back to me within an hour with this: Thank you for contacting the Executive Office of Celebrity Cruises. I am glad to have this opportunity to follow up with you. There have been enough incidents onboard to justify these updated safety protocols. Unfortunately, I cannot disclose any additional details regarding the matter. Again, thank you for reaching out to us. 3 Link to comment Share on other sites More sharing options...
odysee Posted June 5 #346 Share Posted June 5 On 6/4/2024 at 10:39 PM, cbfb said: I believe on E class they weee there from the beginning. Don’t think so. When we were on 2nd ever Beyond cruise (just after maiden voyage), no loungers on SV. However we got one immediately after asking our cabin attendant. 1 Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted June 5 #347 Share Posted June 5 1 hour ago, new2cruise said: There have been enough incidents onboard to justify these updated safety protocols. Unfortunately, I cannot disclose any additional details regarding the matter. Again, thank you for reaching out to us. That last part has “pending legal activity” written all over it. mac_tlc 1 Link to comment Share on other sites More sharing options...
bruzin_for_a_cruizin Posted June 5 #348 Share Posted June 5 13 minutes ago, mac_tlc said: That last part has “pending legal activity” written all over it. mac_tlc This is why we can't have nice things. People suck. 3 1 Link to comment Share on other sites More sharing options...
cbfb Posted June 5 #349 Share Posted June 5 1 hour ago, new2cruise said: I emailed the Executive Office on May 19th. They got back to me today with this response: Thank you for contacting the Executive Office of Celebrity Cruises. I am glad to have this opportunity to follow up with you. We have removed footstools and lounge chairs from all balconies due to growing safety concerns. We want to acknowledge your email and have recorded your feedback. There are no scheduled changes to the policy, and no exceptions are being made. Again, thank you for reaching out to us. I look forward to speaking with you soon. Sincerely, Roxanne Smith Celebrity Cruises Executive Office Phone Number (US & International): 305-614-1343 So then I asked what specifically was the safety concern. They got back to me within an hour with this: Thank you for contacting the Executive Office of Celebrity Cruises. I am glad to have this opportunity to follow up with you. There have been enough incidents onboard to justify these updated safety protocols. Unfortunately, I cannot disclose any additional details regarding the matter. Again, thank you for reaching out to us. Not buying this BS! 5 Link to comment Share on other sites More sharing options...
Rare voyager1964 Posted June 6 #350 Share Posted June 6 On 6/4/2024 at 3:34 PM, ggo85 said: X should explain what they mean by “safety” I. The context of loungers. Something that apparently affects only X and not any other line. The fact they won’t tell anyone speaks volumes. I have a working hypothesis that seems to explain many facts and observations reported in this thread. Let's see: 1) About 12 years ago, there was a similar problem, reported not only on Celebrity's but also on RCCL's and Princess's boards (https://www.foxboroughma.gov/cms/DocContainerLinks.aspx?key=15207780-15207864-15413013-390604-15416693-1) 2) At that time, there was an official explanation that was transparent - the problem was the fire hazard presented by the highly-flammable material of the lounger cover. 3) Thereafter, other cruise lines have installed fire sprinklers on their balconies (see, e.g., #8 here for Princess: https://www.princess.com/en-us/why-princess/top-ten-faq) Celebrity, apparently, has NOT. At least I have not seen such sprinklers an Celebrity's balconies. 4) Insurance companies are proactive nowadays, e.g., they are using satellite imagery to check whether you have a tree that can fall on your home and correspondingly demand you to either cut the tree or cancel your policy. Thus, it is plausible that Celebrity's insurer has recognized the fire hazard and demanded Celebrity to address it. 5) By (almost) publicly claiming that all the loungers are being removed from the balconies, Celebrity is addressing the insurer's concern. Understandably, Celebrity is interested to conceal the actual reason behind that from the public. 6) On the pool, there are fire sprinklers available. On Celebrity's balconies, to the best of my knowledge, there are none. You can say that Celebrity prohibits smoking on the balconies, so there is no fire hazard. But this is not true. Smoking is allowed, e.g., in the Sunset bar area on E-ships. A cigarette butt, accidentally thrown away could easily land on an aft balcony downstairs, and we will have the Star Princess fire repeated. 7) So what can we actually expect and/or do? I believe that the ship crew realize that the likelihood of a balcony fire, especially on the side balconies (=Magic Carpet) is negligibly small, so they are happy to quietly provide you the loungers thus avoiding a big fuss. In 1-2 months, Celebrity would report to the insurer that their demand were fulfilled and after another several months the loungers would quietly return back. Or maybe not. 1 Link to comment Share on other sites More sharing options...
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