latebuyer Posted May 23 #1 Share Posted May 23 I’m a little confused how it works if you cancel an excursion. When i cancelled i assumed i’d receive a refund right away. Instead when i booked a new excursion it said i had a credit and applied the credit so i didn’t have to pay. They never emailed me about this and no record that i can find of this transaction. (Excursions are booked). So when do you receive a refund if no new excursion is booked and where is the transaction record? Link to comment Share on other sites More sharing options...
latebuyer Posted May 23 Author #2 Share Posted May 23 Sorry i noticed the price of excursions cancelled and cruise booked are identical but i still wonder when i’d get the refund if i didn’t do this, Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted May 23 #3 Share Posted May 23 There's usually a 2 or 3 day delay when canceling an excursion before it goes back to a credit card (at least in my experience). Since you turned right around and booked another excursion, the system "knew" you had some credits there and just automatically applied those funds. Link to comment Share on other sites More sharing options...
latebuyer Posted May 23 Author #4 Share Posted May 23 Thank you! Link to comment Share on other sites More sharing options...
TW6cruiser Posted May 26 #5 Share Posted May 26 I just learned the hard way, that if you pre-pay an excursion via credit card, and don't book any new excursions, you WON'T get a credit card refund. They will apply it as OBC and there is no place to see the credit online. Link to comment Share on other sites More sharing options...
mtnesterz Posted May 26 #6 Share Posted May 26 (edited) 19 minutes ago, TW6cruiser said: I just learned the hard way, that if you pre-pay an excursion via credit card, and don't book any new excursions, you WON'T get a credit card refund. They will apply it as OBC and there is no place to see the credit online. True, but if you find this is the case for you once onboard, you have OBC left over as we did, we received unused money as a check in the mail exactly 15 days post debarkation. You can view onboard and print at the kiosks. Edited May 26 by mtnesterz 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted May 26 #7 Share Posted May 26 20 hours ago, TW6cruiser said: I just learned the hard way, that if you pre-pay an excursion via credit card, and don't book any new excursions, you WON'T get a credit card refund. They will apply it as OBC and there is no place to see the credit online. I have not found this to be the case (in our experience) unless you have canceled very near sail date. We have *always* gotten a CC refund within 3 or 4 days of canceling. Now, admittedly, we have not canceled anything for a while now...maybe this is something relatively new. Link to comment Share on other sites More sharing options...
butterfly4108 Posted May 26 #8 Share Posted May 26 I cancelled an excursion just last week with NCL, did not book a new one yet but my cc is already credited back for it so I don't think policy has changed on that. Link to comment Share on other sites More sharing options...
TW6cruiser Posted May 26 #9 Share Posted May 26 1 hour ago, Rick&Jeannie said: I have not found this to be the case (in our experience) unless you have canceled very near sail date. We have *always* gotten a CC refund within 3 or 4 days of canceling. Now, admittedly, we have not canceled anything for a while now...maybe this is something relatively new. We are a few months out. They said it had to do with the fact that I had used some OBC for some excursions and then paid for others. They "give you back" OBC up to the amount that you once had. Really makes no sense at all to me. This is the first time we ever cancelled an excursion. I learned my lesson I guess. Link to comment Share on other sites More sharing options...
Rare bassmk Posted May 27 #10 Share Posted May 27 I booked an excursion very recently (within the last month) and wound up cancelling it shortly after. The amount was refunded to my credit card within the week. Link to comment Share on other sites More sharing options...
latebuyer Posted May 27 Author #11 Share Posted May 27 I like the way they do it now as a canadian. You get a credit and can book another excursion without triggering a refund. This is good due to exchange rate and exchange rate charge. Not sure if it only works that way that same day. Link to comment Share on other sites More sharing options...
t&atravel Posted May 27 #12 Share Posted May 27 If you booked your excursions with a combination of OBC and Credit card when you cancel the OBC will be restored first. If the refund due exceeds the OBC you will get credit to your credit card for whatever the difference is. It doesn’t matter which excursion the OBC was applied to as they take all of the monies paid as a whole. Note: your OBC on the web site will never show a reduction when you apply it to an excursion. You need to know what you’ve used. When you book they send an email with a breakdown….save that email or screen print the breakdown when you book. It’s worked this way for quite a while now. 1 Link to comment Share on other sites More sharing options...
NavyVeteran Posted May 27 #13 Share Posted May 27 2 hours ago, t&atravel said: If you booked your excursions with a combination of OBC and Credit card when you cancel the OBC will be restored first. If the refund due exceeds the OBC you will get credit to your credit card for whatever the difference is. It doesn’t matter which excursion the OBC was applied to as they take all of the monies paid as a whole. Note: your OBC on the web site will never show a reduction when you apply it to an excursion. You need to know what you’ve used. When you book they send an email with a breakdown….save that email or screen print the breakdown when you book. It’s worked this way for quite a while now. There is a fairly easy way to see how much OBC has been applied to excursions. Start the booking for another excursion. Go all the way to the Pay Now selection. It will show applied and available OBC. Then remove the excursion from your cart without actually paying for it. Link to comment Share on other sites More sharing options...
LeeW Posted May 27 #14 Share Posted May 27 22 hours ago, TW6cruiser said: We are a few months out. They said it had to do with the fact that I had used some OBC for some excursions and then paid for others. They "give you back" OBC up to the amount that you once had. Really makes no sense at all to me. This is the first time we ever cancelled an excursion. I learned my lesson I guess. The ones I have booked with both OBC and credit card get OBC back immediately and credit card refund in a few days. Last one of these was a few weeks ago. Note that you should NEVER book and pay for more than one at a time. Book one, check out completely, then book the next. Link to comment Share on other sites More sharing options...
TW6cruiser Posted May 27 #15 Share Posted May 27 1 hour ago, LeeW said: The ones I have booked with both OBC and credit card get OBC back immediately and credit card refund in a few days. Last one of these was a few weeks ago. Note that you should NEVER book and pay for more than one at a time. Book one, check out completely, then book the next. That's a smart idea. Link to comment Share on other sites More sharing options...
Rare Coral Posted May 28 #16 Share Posted May 28 I never get a refund on the credit card. It goes towards OBC on the ship. This is frustrating. Eventually I do get a refund (via check weeks after the cruise) if I don't spend it. Link to comment Share on other sites More sharing options...
Rare Coral Posted May 28 #17 Share Posted May 28 On 5/25/2024 at 7:53 PM, TW6cruiser said: I just learned the hard way, that if you pre-pay an excursion via credit card, and don't book any new excursions, you WON'T get a credit card refund. They will apply it as OBC and there is no place to see the credit online. This is my experience. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now