New casino comp cancellation policy?

[ZoeyVictoria]

On Wednesday or Thursday (August 21-22), I saw info posted regarding new penalties for no-shows and last minute cancellations of casino comped cruises. I believe it was a copy of an email from Royal.  I should have done a screen print, because now I can’t remember which thread included this post.  Does anyone else have this info or could post a copy of the email?

[smokeybandit]

If you cancel last minute/no show on your comp cruise, your next comp cruise will carry a $200 deposit.

[Biker19]

Royal Caribbean Announces New Policy for Casino Winners (cruisehive.com)

[ZoeyVictoria]

12 minutes ago, Biker19 said:

Royal Caribbean Announces New Policy for Casino Winners (cruisehive.com)

Yes, that is the email, with even more info.  Thank you!

[Ken at the beach]

49 minutes ago, Biker19 said:

Royal Caribbean Announces New Policy for Casino Winners (cruisehive.com)

 

36 minutes ago, ZoeyVictoria said:

Yes, that is the email, with even more info.  Thank you!

What that e mail alludes to but doesn't make perfect;y clear is that this new policy only applies to guests who have previously cancelled last minute or have been a no show.  for Guests that have sailed on all of their free cruises this new policy does not apply.

[nelblu]

Plus taxes & fees (?)

[Biker19]

18 minutes ago, Ourusualbeach said:

for Guests that have sailed on all of their free cruises this new policy does not apply.

Nice of RCI to make that distinction and not punish the majority for the issue of the minority.

[Ken at the beach]

1 hour ago, nelblu said:

Plus taxes & fees (?)

Yes, the $200 is in addition to the taxes and fees and would be refunded as OBC if they sail.  If they cancel within 7 days or no show the taxes and fees are refunded and the $200 is kept by Royal

[gavvy]

I think that's fair and I'm more surprised there was not something in place like this before.

 

People not turning up puts the entire casino comp campaign at risk - to the detriment of everyone else.

[BirdTravels]

9 hours ago, gavvy said:

I think that's fair and I'm more surprised there was not something in place like this before.

 

People not turning up puts the entire casino comp campaign at risk - to the detriment of everyone else.

 

Well,,, the casino "pays" for the cruise to the cruise line. The cost of the cruise goes from the casino account to "pay" for the voyage. Which is why, if you no show, you lose that comp (and now $200).