Finally Justice Prevals!

[mechcc]

Just wanted everyone to know that the CC member who was unfairly charged an outrageous amount by X has finally had his money restored. This happened about a week after X charged his friends accounts and after several lies by the corporate office. Lesson learned is that never ever give your debit card to a cruiseline. Any cruiseline.

[tarheelmjfan]

Actually, I couldn't understand why his friends didn't think it was odd that their onboard account wasn't charged to their credit card. From the way it was described, this didn't appear to be a triple bill charged to all 3. They must have known how much they'd spent, & wonder who paid for it. That should have been a red flag that something wasn't right. If they had brought it to the attention of guest services while they were still on the ship, all of this could have been avoided. Personally, I think most of the blame was placed on the wrong people.

[Kay and Hal]

Personally, I think most of the blame was placed on the wrong people.

 

I recall the post and could not agree more.

 

Hal

[TenerifeSharon]

I have the feeling that the "friends" thought everything was "on the house"!! And they probably had a reason for not bringing it to the attention of guest services

[excitedofharpenden]

Glad Brian got his money back. I'm guessing that he doesn't think "justice prevails" as the bank and not Celebrity coughed up for the charges on his account.

 

I didn't realise it was a debit card. I wouldn't use one of those either. Much prefer a credit card and I do (sort of) check what's gone through before I get off the ship. I usually have an idea of how much I've spent. I'd never pay by travellers cheques. The rate of exchange I get is lousy and it's a pain if I bring any back to the UK to change back. I'd also hate to have to go to Guest Realtions at the end and pay the bill, but that's just me.

 

Phil

[DeltaOne]

Lesson learned is that never ever give your debit card to a cruiseline. Any cruiseline.

We've used our debit card on more than a few cruises without problem. Debit cards get some bad press, but we use ours for just about every purchase we make and have never had a problem.

[excitedofharpenden]

We've used our debit card on more than a few cruises without problem. Debit cards get some bad press, but we use ours for just about every purchase we make and have never had a problem.

Paul, I have found it easier to deal with my credit card company where the money is on a statement yet to be paid than with my bank where it has already been debited. Just from personal experience.

 

Phil

[Cruising89143]

I think we only heard one side of the story and this was from someone who appeared to have had a chip on their shoulder with RCI/X in the first place. Probably more to the story than we all read.:rolleyes:

[dmk]

I have read most of Brian's posts. What baffles me is why he left the ship after 2 days. It was a free cruise he won, wasn't it? Was the cruise that bad? After all, his friends stayed on for the whole cruise and made the best of it.:rolleyes:

[Jimsgirl]

I have to say I also found this problem odd. I really think there is more to this story, than we have been told, and that the problem was not with Celebrity bu with the group of friends.

 

1/ I would certainly welcome a "free cruise" and not expect to get a "luxury suite".

 

2/ I keep all my receipts whilst on board, and three days before end of cruise, I obtain a print out of my account, which I then check against the receipts. This enable me to immediately deal with a problem should it arise.

 

3/ I wonder at the thought process of this group of friends that no one checked the statements before they left the ship, nor thought it odd that they could order bottles of wine, etc and not have to pay for these.!

[tarheelmjfan]

I have the feeling that the "friends" thought everything was "on the house"!! And they probably had a reason for not bringing it to the attention of guest services

 

That could be true. At least, one person in the group had to give them a credit/check card number. If everything was on the house, this wouldn't have been necessary. If the friends didn't know any differently, the holder of the card should have brought it to their attention, or graciously paid the bill.

[Buckeye Geo]

This "problem" was discussed at length on an other thread.

There seemed to have been some sort of mixup as to whose card should have been charged. The problem seemed to be solved with nobody was overcharged. So my question is why start an other theard???????

[dkjretired]

that not many paid attention to and that was that at least one of the friends had his card refused upon completion of the cruise. Since Brian won the cruise there may have been something in the contest that he was responsible for the charges since it was his room. To be fair, there was another post later which said the charges were not refused by the card carrier but that post had no proof to it. The statement that the charges were refused was made by Brian quoting Celebrity. Just proves that it would be nice if we could hear the whole story and not just one side especially when that side is so obviously prejudiced. If it was me I would have just had the friends pay me and get it over with.

[cechase]

that not many paid attention to and that was that at least one of the friends had his card refused upon completion of the cruise. Since Brian won the cruise there may have been something in the contest that he was responsible for the charges since it was his room. To be fair, there was another post later which said the charges were not refused by the card carrier but that post had no proof to it. The statement that the charges were refused was made by Brian quoting Celebrity. Just proves that it would be nice if we could hear the whole story and not just one side especially when that side is so obviously prejudiced. If it was me I would have just had the friends pay me and get it over with.

 

I guess most posters have overlooked the fact that charge by Celebrity on the Seapass was $1,500.00, and that Brian and one of his friends were only on the vessel for two days [embarked in LA and disembarked in San Francisco] and that the third friend [scotty] disembarked in Seattle. They or at least one or two of them must have really lived it up even though they were so dissastisfied with the accommodations that they did not continue on with the cruise.

 

My DW and I love our adult beverages, however our Seapass account on Mercury in Jan. for a 11 night cruise came to $1,300.00, and three hundred of that was for cash in the casino for tips.

[Susan-M]

I'm not so sure that it is a matter of "justice prevails" but rather a "problem resolved". Good to hear that all ended well.

[greeneg]

In order for "Justice" to prevail, there has to have been "Injustice " to begin with. That pretty clearly wasn't the case.

[thomasale]

I believe Brian was charged in error. I believe he left after 2 days because he was sick and was not enjoying himself and he felt this was his last chance to get off before being committed to the cruise. If he felt better I think he would have stayed on but WE will NEVER know. I believe he has his money back and will not be onboard another X cruise for a long time if ever.

 

Happy sailing to Brian.

[TenerifeSharon]

That could be true. At least, one person in the group had to give them a credit/check card number. If everything was on the house, this wouldn't have been necessary. If the friends didn't know any differently, the holder of the card should have brought it to their attention, or graciously paid the bill.

Hope you realize I was being sarcastic (more like the friends were expecting everything to be on the house). Winning the cruise was more than enough "freebies". But for some people nothing is ever enough!

[FinelyCruising]

...so true!

[dkjretired]

I believe Brian was charged in error. I believe he left after 2 days because he was sick and was not enjoying himself and he felt this was his last chance to get off before being committed to the cruise. If he felt better I think he would have stayed on but WE will NEVER know. I believe he has his money back and will not be onboard another X cruise for a long time if ever.

 

Happy sailing to Brian.

 

Just as a correction, no where in his original post did Brian state he was sick. He left because he didn't like the ship.

[cechase]

You are absolutely correct Don. It is interesting, if you do not like a product or a service, then you might be willing to create an "urban rumor", which then is presented as fact.

 

I am of the opinion that leaving a "free" cruise after only two days is very unusual behavior.

[BEAV]

Just as a correction, no where in his original post did Brian state he was sick. He left because he didn't like the ship.

 

I could swear in another post he mentioned he was ill, which no doubt partially contributed to his decision to leave the ship in SF, a mere 20 minute cab ride from his home.

[bepsf]

Actually, I couldn't understand why his friends didn't think it was odd that their onboard account wasn't charged to their credit card. From the way it was described, this didn't appear to be a triple bill charged to all 3. They must have known how much they'd spent, & wonder who paid for it. That should have been a red flag that something wasn't right. If they had brought it to the attention of guest services while they were still on the ship, all of this could have been avoided. Personally, I think most of the blame was placed on the wrong people.

 

Huh???

 

Obviously credit card statements arrive by mail at home well after one leaves the ship - long after one might "think it was odd that their onboard account wasn't charged to their credit card" and be able to do anything about it.

 

And I'll say it again: two of us signed off on our own bills and closed out our accounts before leaving the ship early, and the last person in the stateroom saw the error and tried to get the front desk to correctly place the billings to the correct persons on the last day of the cruise - but RCCL/X semmed intent on their error and billed it all to me.

 

Also never stated or implied that there was triple billing. (Where did that come from?)

 

So if you think the blame was placed on the wrong people,who do you think should get the blame? Was it that my friend who remained aboard had the ship bill me for items I couldn't possibly have charged since I wasn't aboard and would obviously dispute - maybe buying him time before he had to have it billed to his card? Are you implying instead that both my friends are deadbeats who gave cards w/out enough open credit, and that the ladies in Ensenada who checked us in were complicit in this deception by accepting these cards? Do you think that it's my fault that I was incorrectly overbilled - maybe because I left the ship early and dared complain about it here? (Conspiracy theory?)

 

Frankly, I find your comments insulting.

[bepsf]

I have the feeling that the "friends" thought everything was "on the house"!! And they probably had a reason for not bringing it to the attention of guest services

 

Hardly - one is a more experienced cruiser than I, and the other knows better.

[bepsf]

I have read most of Brian's posts. What baffles me is why he left the ship after 2 days. It was a free cruise he won, wasn't it? Was the cruise that bad? After all, his friends stayed on for the whole cruise and made the best of it.:rolleyes:

 

Um, did you not read the cruise review?

:confused:

Yeah - it was that bad...

...and one of my friends did leave the ship when I did (he lives in the East Bay and ended up forfeiting his return ticket from Seattle - as did I.)

 

The other friend lives in Seattle (the last port) and although he didn't like the ship either, he didn't feel that spending big $$$ for same-day one-way airfare home was worth more than the few days of discomfort in a stateroom to himself (as long as the bar is open) ;) . Besides - he told me that he felt that he needed to loose 10-15 pounds anyways... :cool:

 

Just because someone offers/gives you something for free doesn't necessarily mean that it's something that you'd want...