another C & A?

[abhb]

I know it takes several weeks for a cruise credit to show up. We were on the NOS Jan. 24 and the credit hasn't shown up yet:confused: Last Monday I called C & A and the person I spoke with told me that since my DH used a different phone number when he set up the Sea Pass for that sailing it created a new folder for us (not sure what that meant). He said that he corrected it and it would show up in 3 days. As you can guess, it is still not there. Do you think I should keep calling them until it shows up? I have read so many stories about credits not showing up and C & A department not helping that I am getting worried. This cruise put us at platinum.

[Merion_Mom]

I know it takes several weeks for a cruise credit to show up. We were on the NOS Jan. 24 and the credit hasn't shown up yet:confused: Last Monday I called C & A and the person I spoke with told me that since my DH used a different phone number when he set up the Sea Pass for that sailing it created a new folder for us (not sure what that meant). He said that he corrected it and it would show up in 3 days. As you can guess, it is still not there. Do you think I should keep calling them until it shows up? I have read so many stories about credits not showing up and C & A department not helping that I am getting worried. This cruise put us at platinum.

 

Call and ask how many credits you have, according to the C & A computer. If it is the correct number, don't worry about what the website says. It may never be correct again. :rolleyes:

[karena1]

I agree. I know C&A has the right #, so don't really care what the website says. My Cruise History on the website is correct, but my cruise credits on the website are still 2 behind. Who knows if they will ever get it fixed.

[cruisegirl1]

Don’t worry about the web site. Check with C&A by phone. There is a difference of SEVEN credits between what is accurate ( what C&A has for me) and the website .

 

My info has been incorrect on the site for a long time.

 

M

[pmfan]

Just call and make sure C&A has it right.

[yogimax]

My Cruise History on the website is correct, but my cruise credits on the website are still 2 behind. Who knows if they will ever get it fixed.

 

We're now six behind. What's interesting is that the site says 9, but also correctly indicates Diamond.

[Bette And Bill]

Ours has not been right for a while either. I just call and make sure they are what I think they should be and so far so good. Just give them a call.

[KStevens79]

Mine isn't correct on the website either, but C&A tells me the right number. I won't worry until it affects my next level.. :D

 

Karen