PaulaJK

That was our experience in Sept 23.

You are so fortunate that you purchased trip insurance..so pat yourself on the back for that. I very much appreciated pingpong’s post.

No, I think that they do not offer realistic credits..air, hotel/ transportation ,etc. Do you find them realistic? I sail and like Regent but after our last experiences feel that their PR hype exceeds their delivery …in the pre cruise arena, certain onboard services and a recent decline in culinary offerings/ preparations. Just my take. However, some of our experiences are also seen in various live blogs.

Thanks all

We book our own. The air and hotel credits are rather small.

If R is doing its best and still failing to serve, then perhaps it is time to get out of its over promised, over hyped all inclusive approach ( including excursions, often unavailable or unsatisfactory). This would bring a significant reduction in fares. Seems that folks are garnering extra costs w included items anyway.

Perhaps R would like to clarify and articulate their policy if it has now changed. At minimum, it would save them a lot of effort/ time in rescheduling flights if the passenger is not traveling.

Rc/kc We were on Regent with Voyaget’s fish net issues and anoypther time, when the priates were actice and we had safety drills…..all okay. War seems very different to me. Rockets are still soaring and the situation is very fluid. I am glad that we do not to make any choices here.

Rachel, Every morning you provide a treat with your fabulous photos and the commentary which binds them together. Thank you.

Disembarking Crystal on Noe 13. Seeking pvt car meet/ transfer from ort go airport. Seeking referrals. Thank you.

We sailed Mariner in Med & TA in Aug/Sept ‘23. We booked a handful of months ahead and were shut out of 95% of desired tours. We waitlisted when applicable; not all are. No waitlist cleared and seemingly, no additional capacity was added…so our 95% quite went the other way. I don’t know whether this was bad luck or a reflection of changes in R. I like papaflamingo’s suggestion and will try it for our next booking. We are not willing to bolt out of bed early am, dress, breakfast, etc and then go to the theater to wait IF.

CWN At the risk of sounding like a scratchy record, I really don’t think that Regent is accommodation oriented regarding passengers w mobility issues. Just think about the passenger demographic!

There may be a Beatles show….as well as an ABBA show. These utilize the ‘production staff ‘ and the Regent Orchestra ( which was a quartet!)

Fewer clothes…the one day laundry and pressing service is excellent.

I am wondering how tuned in Regent is to passengers’ needs on these tours.

Brescan, Very much appreciated your upbeat review. If a solo passenger wished to dine alone or at another time. E.g. 7:30..are they accommodated?

The port articulates its rules. A cruise line company decides whether the port rules are conducive to their visit/ itinerary. Not crying over Casablanca per se, I was just pointing to the challenges for older citizens or those w. mobility/ medical issues when very long walks and a dearth of shuttles combine.

I started reading this topic without checking the date. It started in 2019… now Sept 2023. No change in the on board requirement. We just completed two segments. VCE-BCN was port intensive, including the last day. Can’t imagine how many responses they rec’d. BCN-NYC was the opposite in tempo but when I signed on rec’d only the housekeeping and butler portions..no restaurant, entertainment,services, etc. suspect that this was not the entire survey.

I actually don’t care about the port fees either…but it’s an interesting approach.

I do not know. Our cruise was also sold as two segments so we saw/ experienced the disembarking for Barcelona. Numbers were called about 8-9 am..but I wasn’t timing them. We were in port/ NYC the night before disembarkation. Ours began a few minutes pre 8am and ended at 9. If you are planning transportation, it might be wise to check w. R.

Clarification…Some passengers used their personal wheelchair..either manually or with an assist through out the cruise. I have no information as to whether R would help them navigate the gangplank. Our request was for WC assistance since husband has mobility issues even with cane and the unknown configuration of the gangplank plus the distance would present a challenge.

Correct

I do not expect any compensation for missing a port due to weather..but how can they keep port fees and port taxes?? Regent seems to have a number of policies not shared by other luxury lines.

Hate to discourage you Pcardad but that was all that we were requesting. And my quote is from Marjia of Destination Services. After her, we spoke w Exec Concierge….same response. Also forget pre ‘arranging’ as they told us when you get into the terminal ask the port for assistance. This instruction was given a few days pre disembarkation. Just not our expectation..and not our previous experiences.