bitob

Congrats on finding your bag. amazing that Cunard could not find it can u post the number you called for port agent. Maybe I can find my missing bag

At least you got a call my bag arriving tomorrow but I am away i won t look until i get home

No idea. Ultimately I imagine the port authority will foot the bill even if Cunard paid up front to expedite the recovery I’m sure there is insurance when I tell you there is no information about anything I am not exaggerating

My one recovered bag is arriving tomorrow My airtag is more accurate than FedEx with respect to location of the bag no idea about second bag. My ta going to see if he can learn anything tomorrow this was so easy to administer Cunard had a list of lost bags and claimants Only 20 cabins the list included color brand size email phone home address Once divers done call each claimant and tell them if bag was recovered and provide tracking number for delivery if bag not recovered let us know!!! I'm still waiting for a call

You did nothing wrong Don't let anyone even suggest otherwise Ignore insensitive comments.

Cunard took the responsibility for returning bags to us when we disembarked -- not the Port Authority. Cunard rep made the list and took the information. She promised we would be contacted if and when bags were located. That did not happen. They have done nothing. There is nothing "abnormal" about packing formal clothes and memorabilia and gifts in a suitcase. Those are not "valuables." Packing jewelry is insane. After I make a claim and get reimbursed, I plan to do something. Not sure what My TA is furious. I am no longer patient. I still do not know if both bags were recovered I suspect only 1 was Not a single person from Cunard has contacted me even though I was told they would. I have a bag coming -- weighs way too much -- must be water weight. I really am not upset about the contents of my bags. That's life. Its stuff. I am really angry about the way Cunard has treated those of us whose luggage ended up in the river. They do not care. Full stop. Period.

I still have heard nothing from claims despite being assured I would I have no idea if they are shipping only one bag or 2 One bag may still be at bottom of Hudson River Worst of all, my contact cannot find out anything!!!! She works for customer relations. it's an abomination. I have no respect whatsoever for Cunard. This has been handled with the greatest incompetence. They really do not care. No continued record keeping once ship docked. They have no intention of figuring out what was recovered and what was not and notifying passengers. This was EASY to do. They collected a list of all missing bags (with descriptions) and passenger contact information when we disembarked. That, apparently, was the end of it. I am frustrated. I have done more work to try to track down my bags than Cunard. I am also angry. There is no excuse for their utter disregard of their passengers.

Update I have a FedEx tracking number Expected delivered 10/17 obviously going by truck claims department supposed to contact everyone but I’ve heard nothing. My contact reached out and got tracking number

I use compression bags for some items. Great. But like luggage covers I’m not certain they would be totally effective if a bag is fully submerged for a period of time I hope none of us ever has to find out

The idea of luggage covers is interesting. I am guessing they provide some protection from rain. Not sure if they would be effective if a bag is submerged in the river.

If you really want to see . . . I am hoping the bags arrive this week I will be away next week. My husband will be home but I told him NOT to open them

I called Fedex to see if they could locate my luggage at the Brooklyn facility and give me tracking numbers. The local Fedex facility cannot be called directly. Catch 22 I need the tracking numbers to get info about my bags They asked me who created the labels. Ridiculous – Port staff? Cunard? Someone from Cunard should have contacted the recipients and given us the tracking numbers when the labels were created. This has been handled so poorly.

Thanks I'm hoping the washable stuff can be saved Already bought new luggage!!! LOL I'm on the phone with Luggage Forward to try to find out if they are the entity shipping the bags home

Update Oh how I LOVE my Airtags Only working in one of the 2 bags but I know both bags are together. They just moved from Pier 12 to a nearby address which I looked up and turns out it's a Fedex shipping center. Hopeful

My go to company everywhere in the world is Welcome Pickups.

Update My TA is with the head of Guest Relations of Cunard on QM2 That person is checking with thePort Authority today to get update on returning bags to affected passengers. Ground transfers are in the mix. Slow and steady

I have also ask my ta to inquire if the wet luggage can go by truck if the owner is in US I used luggage forward to send my one undamaged bag home. It took 5 days. Cunard has a relationship with luggage forward. It could take an eternity for the luggage to dry out. More time for mildew to set in

I have asked my ta to see if he can get a date certain or at least a reasonable expectation of when they will be able to ship luggage back to affected cruisers. Right now it’s too open ended.

I’m not sure they would be enough to keep them working when submerged for days but worth a try.

I think it is insane for a cruise line not to at least monitor CC periodically. They can resolve many issues before they become widespread and a PR nightmare. Too often folks complain on CC but never raise the issues with folks who can resolve those issues. One ship I was on -- I think Regent -- the executive concierge was monitoring a "live from" thread. Smart. Perhaps from now on the Cunard people will realize how powerful CC can be. I know my TA is still discussing it with them on the QM2.

Some cruise lines do. In fact years ago frank del Rio would occasionally post on the Oceania boards regent has a rep who posts in response to issues raised

You are so right. But even without reading cc it’s just common sense to call the affected passengers. I’m just glad everyone has now been contacted

We prefer deck 11 close to the gelato

He also inquired about when the wet bags would be returned to their owners. The bags have to dry out. They are working on it.

From my TA who in on board QM2 with QM2 execs Hi XXX, I met with XXX who is charge of the Cunard incidents, some one XXX reports to. We discussed last night at a cocktail party that your Cruise Critic friends had not heard from Cunard, so he took the suggestions and by the time the cocktail party was over all 21 affected clients were given a call. The majority they actual spoke to vs. leaving a voice mail. Hope your CC people also had the opportunity to discuss their issue.