bitob

and compensating them

When you have a bailment, cause is irrelevant Cunard is liable for damages.

Cunard is responsible it’s called a bailment in legal terms we give our bags to Cunard, not to the stevedores fault is irrelevant

That is good to hear!!!

Hope you sail with me someday. I give his cards out.

My TA was very effective in getting Cunard customer relations rep to reach out to me. She tracked down my bags and is on top of the situation. My TA is MAKING THEM CARE. Somehow i think that after tonight's dinner in the Queens Grill we will see a more proactive response.

Of course. At first they did not tell us the truth about the luggage. A member of the port staff (wearing a Cunard badge but not a Cunard employee) helped with the forms and assured us we would be contacted as soon as luggage was located. never happened No one is in charge

That's because the passenger is required to deliver their ow suitcase to the Luggage Forward rep outside the terminal. We have all learned both from this awful episode and the manner in which they are not handling the bags that fell in the water that Cunard is truly incompetent when it comes to solving problems which can easily be solved

FYI My amazing TA is boarding QM2 today and traveling ass a guest of and with the Cunard execs. He is going to do everything possible to make sure Cunard steps up to the plate and starts contacting affected guests, help them retrieve their luggage it possible and handle claims.

My TA is having dinner with Cunrd executives this evening. He is going to do all he can to get them to call every affected passenger and inform them of status of their luggage. Why we have to tell them to do this is beyond me. This is what he is going to tell them: Someone needs to go to the Pier with the list of people who filled out reports. Cross check it against luggage recovered and call people. If no Cunard person in NY either fly someone in or hire someone.

I'm in Tucson. The luggage is in Brooklyn.. I would not be able to take it on a plane wet. Clothing is not "precious." Health is.

I can't. I wish I could Best thing is to contact TA and have them find you a contact. I did send the post to my contact. If she offers to help I can do something.

Mine kept working in the bag that was removed quickly. It is still working. the other bag spent too much time submerged for the AirTag to keep working

Cunard is totally non responsive. If it were not for my ferocious ta who got me a contact I would know nothing perhaps your ta can intercede

Update both my bags have been recovered. one was submerged much longer than the other. I only know this because the rep my ta found for me has called Intercruises daily and called me daily. She is wonderful no passenger has been contacted no one from Cunard is “in charge” this has been handled so poorly. the luggage has to dry out before it can be shipped. No idea when that will be. No idea if any of contents is salvageable. I await a phone call. Lol

Update: My ta got me a point person from Cunard who is helping me. She is terrific They are still diving looking for bags! 5 bags were brought up today and one of them is mine but we cannot determine which one - I am hoping that is was the one that did not ping. They cannot be shipped until they are dried out and checked for contraband. There is also a mystery surrounding bags that went in the water but people left at the pier to be shipped later because they could not take soaked bags on the plane. They must be in a storeroom somewhere -- mystery to be solved. Unbelievable -- they are dealing on the phone with inter cruises. NO ONE FROM CUNARD HAS GONE TO THE PIER.

One of my bags is pinging like mad at Pier 12 If only I could get Cunard to retrieve it!!!

The email expressed regrets and provided an email at Princess Cruises to handle claims. The email to Princess had an automated response saying it might take 4 weeks to respond. LOLOL My TA really worked hard on this. He was astounded by Cunard's lack of a quick response. I am now dealing with a customer relations rep at Cunard who has promised to follow up on my 2 missing bags, one of which might be retrievable. Needless to say we have lost most of our favorite and best cruise clothes and I really cannot begin to replace anything until I am sure of what was lost. I have Luggage Forward coming on Nov 2 to pick up 2 bags for my next cruise (Regent) so I have to have things sorted out soon. Basically all I want is 1) to find out status of 2 lost bags and have any recovered bag returned to me in any condition and 2) quick fair compensation for lost or damaged items. This is not rocket science for a business. Cunard did not have anyone at the Pier to check on recovered bags and to then contact owners. Cunard has not called affected passengers (I only got action because of my TA). Really unacceptable. If I did not have a great proactive TA and AirTags I would be lost.

That is not the point. Cunard has a duty to its passengers to do everything it can to retrieve the luggage and return it to the owners. This is not about casting blame.

I finally got a call from a "Guest Relations Specialist" located in California She was great and really understood the issue. She is sending someone to the Pier tomorrow to check on the status of my missing bags (and I hope everyone else's). She promised to call me tomorrow. I have her personal email. It took way too long for Cunard to act IMO By the way -- my TA told Cunard that I am on Cruise Critic!!

Absolute radio silence from Cunard unbelievable

That person is denying responsibility for the event All with have is an email for claims at Princess Cruises

From my wonderful TA -- Cunard has assigned a person to deal with the issue!!! My Ta is contacting her now

For those who want to accompany me on this journey: If you do not have AirTags in your luggage you are crazy! I have relied on them before (when a bag did not make the connection) and to track my bags when I use Luggage Forward. We also travel with a mobility scooter. The AirTag tells me if it's in the airport with us. I never anticipated this but here is why I am so happy to have the AirTags. If you recall I have 2 of three bags missing. One is pink, the other maroon. The Airtag pings and shows its location when it is near an iPhone. The AirTag in the maroon bag has been pinging for 2 days and it just pinged 32 minutes ago, showing it is at Pier12. I am hopeful that bag will be returned to me damaged or not. Of course I do not think anyone from Cunard is at the pier to inform me or send me the bag. Shame on them. I have not had any notification from the AirTag in the pink bag since the time it probably fell in the water. It is probably still submerged and gone for good. There is a slight chance that the water caused the AirTag to malfunction but I doubt it. I will just have to wait to hear from Cunard.

Someone asked if there was a video. This happened before anyone was allowed to disembark. What makes matters worse, when we said we could not find 2 of our bags in the appropriate section. we were told they were still unloading bags and they would likely be off soon.THEY DID NOT TELL US THAT BAGS WENT INTO THE WATER. It was not until I went up the line and prodded for more information that I learned what happened.