Jump to content

purplesea

Members
  • Posts

    2,737
  • Joined

Everything posted by purplesea

  1. I've jsut checked on My P&O and is now showing there at the top right hand corner after clicking Before you Sail. Having just clicked through on it for OH there are a different set of questions to the e-mail I received yesterday with a link attached.
  2. We were onboard Britannia in September and the times shown on The Horizon are as follows, Stravanger Arrive 9.30 am Back on Board 4.30 pm Olden Arrive 9.30 am Back on Board 5.30 pm Flam Arrive 8.15 am Back on Board 5.30 pm (although we didn't leave until the following day and missed Haugesund, due to bad weather) I hope this helps, although different cruises may have different timings.
  3. The wind's pretty rough here too and we are on land near the North coast!
  4. As previously mentioned, they had been notified that my mother required assistance.
  5. I know that, but I have also booked assistance in the past. Did you see my previous post, where I had booked assistance for my mother and it wasn't conveyed to the assistance team?
  6. Congratulations to you all. He share's his birthday with my brother!
  7. I too have now received the following e-mail. Dear Mrs ........... We’re looking forward to welcoming you on board Azura. As you are due to sail with us next year, we want to share some information that may be important for you to know before your holiday. When it comes to what you're looking for in a holiday (great dining and entertainment, stunning destinations and fun activities on board and ashore for everyone), we think we know you pretty well. But it’s your responsibility to make sure we also know you well when it comes to any individual additional support you may require. Recently, some guests have arrived at the terminal with specific on board needs that they did not make us aware of prior to their holiday. Unfortunately, to ensure we have sufficient capability to support all our guests at all times, this meant those guests were unable to board the ship. We’re reminding you that you must inform us of any mobility or accessibility requirements when making a booking or as soon as possible after your booking is made. This is still applicable if a carer or companion will be supporting you during your time on board. Failure to notify us of these requirements may result in you being denied boarding at your own expense at the cruise terminal. It's vital to inform us if, for example, in the unlikely event of an emergency, you would need: a) An evacuation chair – this is a mandatory requirement for anyone who is unable to use the stairs due to mobility or other circumstances, or for anyone bringing a wheelchair or mobility scooter. or b) One-to-one assistance – this is a mandatory requirement for anyone who requires someone to guide and steady them on the stairs, due to mobility or other circumstances. For anyone who uses a mobility aid, such as a walking stick or walker, this is the recommended level of assistance. Please visit My P&O Cruises for more information and, if necessary, to complete the questionnaire (or send us a new one if things have changed since your booking). Please note that you must complete a new questionnaire each time you sail with us, so this applies for all future bookings that you have. You can email accessibility@carnivalukgroup.com for further guidance or, if you’ve booked through a travel agent, your agent will be happy to help. If you’re still unsure, you can call the P&O Cruises Customer Contact Centre on 03453 555 111 (local call charges apply). We'd like to wish you a wonderful holiday. Thank you for choosing P&O Cruises. FIND OUT MORE » By clicking through to the complete quesionnaire it then takes me to MY PO login,and am unable to proceed past the first page as like Megabear my OH only uses a walking stick occasionally, i.e. when walking long distances (from check in to the aircraft steps) but does not require any other assistance.
  8. Oh Josy so sorry. Catching up this morning with wha has been written has bought a lump to my throat. Words are not enough but my thoughts are with you and your family at this sad time.
  9. Thinking about it, I have requested assistance, (through our TA) for OH for our fly/cruise in January but haven't been asked to fill in any form.
  10. That happen to us in September. I completed the assistance form and sent it in on behalf of my mother and I know they had received it as I had a reply, informing me that they had updated the form and I needed to fill in the updated version. I did, attached it to an e-mail informing them of my mother's allergy. I received a confirmation of my e-mail also saying that they had noted my mother allergy. When we arrived at Southampton, her name was not on the list of people who had booked assistance. They were adament that I had not sent in the request. If I had had access to my e-mails at check in I could have proved to them that I had. On arrival in our cabin there was a letter regarding her allergy. Howcome half of the e-mail was dealt with? My mother was very upset about this situation and with the letter she was handed at check in. I said I was going to e-mail a complaint when we arrived home, but due to illness on my return I didn't. I have since wondered if it had gone through in my name as I sent the email!
  11. They are few and far between. My mother and I were offered help, but my mother needed to check the ingredients in an item and while we were talking to the server behind the counter about her allergy he disappeared!
  12. Oh, Josy I am so sorry. I've no words to say, but had to say something! Sending virtual hugs🤗🤗
  13. I had the same problem when we were on Britannia in September due to lack of trays and Mum in her wheelchair. I sometimes also have dexterity problems in one hand so can only really carry one plate at a time, therefore I was back and forth like a yoyo, getting food and then drinks. Removal of the trays may reduce food waste? 😕but it causes a lot more congestion!
  14. Rain down here and still mild. Met friends for coffee yesterday and had a good chat. We decided we'd get together for a meal before Christmas, but instead of arranging it then, we spent the evening texting back and forth, with me being in the middle, to sort it out🙄 We can't do things the easy way!🤣 Nothing interesting planned for today, just a day of household chores. Enjoy your day.
  15. I have always had no problem taking taking enough clothes for my holiday, with one case each and often bring back clothes that I haven't worn. The nearest I get to the launderette when onboard, is walking past the door🤣
  16. The say is always rains in Bergen, but we have always had good weather when we have docked there.
  17. We were on Iona in January last year and Cadiz was the only day of the of the fortnight we had rain. It also happened to my birthday too!😒
  18. Well, the weather forecast is wrong, again🙄 We've just had a couple of very heavy, torrential in fact, showers, and now it's brilliantly sunny. I was going to walk to meet my friend for coffee this morning, but I've changed my mind, I'll take my car.
  19. All sorted, booked a slot for the 23rd December and whilst on the site booked one for the 28th too. Just need to tweek them nearer the dates!
  20. Morning all, Having a quick look at the weather forecast it looks as though we aren't going to get any rain, but we will see! I'm up early. I didn't sleep well, so got up to book my Christmas delivery slot. When the queue opened I was informed the wait time was 41 minutes, but it dropped to 20 minutes almost straight away. Meeting friends for coffee this morning. It's been a while since wer had a catch up due to illnesses. Right off, to see where I am in the queue! Hope you all have a good day.
  21. My son's girlfriend is vegetarian and family in Sicily bought meat free arancini for her, which contained ham!
  22. Our weather seems to be stuck in a rut, as it has been the same for the last few days, sunny in the morning and rain later. Our neighbours, the other side of the lane had a large firework display which we watched, sat in the comfort of our house.
  23. Although we travel from a different direction, if we travel up to Southampton, especially by train, we always travel up the day before. The only time I travelled on National Express it took me four hours just to get to Plymouth, whereas the train takes less than two to get there, and that's on a slow train!
  24. Our weather is the same as the last couple of days - mild (12c), windy and sunny with torrential showers. Guy Fawkes night tonight, so I hope everyone stays safe and any animals aren't too frightened!
×
×
  • Create New...