I'm on a cruise the docks in NYC the morning of the day before disembarkation. Do think you can disembark (as a walk off) whenever you want on that first day? Thanks
I had problems too and tried different computers and browsers with know luck. I called them about a month ago and in less than an hour my account was working perfectly and continues to do so.
We're loving the look of the Explora 1 and will definitely be considering them. Its a shame they've stuck with the Caribbean for their first 2 winters though but I suppose it's a tried and tested market.
Explora 1 is in the Caribbean in the winter, but not Explora 2
I had the same problems and called them last week, the problem was fixed in an hour and they called back to let me know.
Opening hours 08:30am to 08:30pm EST Monday to Friday
Call: 1 833 925 1567
I thought the website was great too...probably just some temporary problem as they update the excursions and schedule. I just booked a 2nd trip on the newly added cruises way out in Jan 2025, but had to do it by email.
Thanks for the info. I'm able to sign in to my Explora account, but when I click "my bookings", I have been getting an error message for 2 days now (and it has come up in the past). So, I can't see if any excursions are available yet for my cruise. Anyone else with this problem? Thanks
I think you may have to have an existing booking to apply the promo. Mine was applied to an existing booking. Has anyone used the promo more than once? I don't see anything in the T&C that says you can only use once. Thanks
I don't use TA's myself. When I wanted to apply diamond promo, I emailed directly and was told I didn't need to cancel, and they would take care of it. Which they did.