Bo1953

Alright, would things be better were your reservation was re-instated and someone else's cancelled? Should X hurriedly clone another ship so everyone who has the unfortunate news that they were bumped and magically placed on the new ship? Are any of the sailings within the next six (6) months? I know for some passengers who were bumped, these sailings were bucket lists and I understand that well... Has any of those directly affected checked other cruise lines for similar itineraries and time frames to salvage non-refundable airfares, non-refundable hotels, non-refundable tours which most likely can get refunds in many cases through either X or travel insurance??? While I would be disappointed in any cancellation, this provides an opportunity for those who are very, very, very upset at the situation to springboard to another line where they can get the sailing they want, transparency they deserve, potential compensation for any thing cancelled on the new sailing and most of all, they can kiss X good bye for good (or at least for a bit)... As I understand it, X has made offers of compensation and provided other sail date offers, which, IMO, indicates taking responsibility for the challenge to some degree or not??? Need X provide all, who believe that they have been "unceremoniously" holding the bag over the cancellations, a passenger list of those who were not bumped and let you decide who does not sail so you can? My other question is, what has your TA or CVP said about this and is there a possible wait list in case someone cancels (not that I would advocate waiting in case it would not happen). This, unfortunately, is one of those situations where there will be very few ways to get back on-board, even if one were to reach out to the CEO. Good luck to you and others affected by this situation and please let us know how things play out BUT you did come to a good sounding board, support group and a place to vent.... bon voyage

l43 - I recommend you call X ASAP to find out what the possible downsides would be instead of waiting and possibly missing out on the better cabin... Then you can come back and let us know how you made out. It will be different for your country than the US, I Am sure... Good luck and bon voyage

c4 - I understand that for sure... yet for me while I believe I could handle it okay (after a few bourbons) would prefer it be Timbuktu as the decision would be easier, what is most expedient way to handle my emotions and the body, including leaving it there.... But I always have travel insurance so as it is not a real issue for processing... Salud and bon voayge

nag you are, as usual, correct on this point, yet every policy I have purchased from different insurers, always had a repatriation clause and payment schedule. Not that it would be cheaper to not have it... In health and bon voyage

I do not agree with this assessment in terms of not offering a choice, we have always held the option of choices dear and the hard learned lesson of not having a choice is more dire than having one for most Americans. Just my thoughts on the situation... bon voyage

Another reason to have travel insurance, as the policy would have enough coverage to repatriate... That would have been the most economical option, IMO, then again hindsight... Rabbit hole: were he to survive the heart attack and was medevacked to the nearest hospital in the Caribbean, the cry would be I want him to go to a hospital in FL for treatment and when she heard the cost, then all heck would be given as to their rights as Americans and etc... no win in that case, unless insurance was purchased!!! In health and bon voyage

While I do not believe that this is SOP for any cruise line, regardless, family members should have been called by the wife to help out in the decision making process on what to do (since now they are all involved in the lawsuit). I can hear it now, "they forced me off the ship in PR and I could not emotionally handle it... etc." damn if they do, damn if they do not!!! Gave her choices and she picked one, not good in the long run, but she chose... Feel bad for her situation BUT if she, possibly, chose not to call family with the choices at hand to get input..... and if she could not articulate those choices clearly I Am sure that someone from X would speak with them to clarify. "I was confused..." is not a defense, IMO, in these types of situations, especially with support from ship staff and family, available. Dice were rolled and they were not snake eyes or a pair of 12's.... In health and bon voyage

In this case, they could be baaaaaack!!! LOL bon voyage

My question is 'what will Z wear to Blu'???? LOL bon appetit and bon voyage

bawl - good thing is, you can wait until you board to figure out the policy enforce to determine about the upgrade or not.... One day only to determine, to be sure... Cheers and bon voyage

Hello all, in September we will want to find a reliable tour for Pompeii and Mt. Vesuvius, if possible, from the port in Naples? Also, if anyone knows, there are six (6) of us who would start out at Pompeii and only two (2) of us who would continue on to Mt. Vesuvius... any chance that this can be accommodated??? TIA - bo1953

My thinking is, if the ship is chartered it is usually done far enough ahead where passengers can often times make other arrangements with OBC and refunds and etc. to accommodate the inconvenience. Not that one wants to do that, yet there is time to adjust and make alternate arrangements if desired. While I have not read the threads where others have complained about this (I will look for them) I cannot comment or say that X did not communicate in a timely manner AND/OR offer alternatives AND/OR offer other accommodations to remedy the situation. As such, I do believe X has communicated to some degree and possibly the passengers did not like what they heard? As such, I can believe that X may not have communicated, to a great degree, in a timely basis for passengers to turn on a dime to make alternative arrangements for a bucket list trip and etc... Timing on both??? bon voyage

I understand your thoughts and approach, yet getting off in PR and calling immediate family as to what has happened, I would "tend" to believe that at least one (1) of the adult children would fly there to help mother sort it out.... If not, then there is a bigger challenge at play here vs X's mortuary not operating correctly, which is a problem that could have been out of their control as well... not to excuse that aspect. bon voyage

There was no solid evidence presented, IMO, that the OP's sailing was going to be cancelled so panic ensued, yet I do not blame them at all to salvage or change what was perceived to be an impending challenge. Thus the value of a good TA to go to bat for the passenger and not worry about it. A case where the refrigeration has not gone out, or yet and I panic about "what if"... something which may not happen so soon... LOL Thank you and bon voyage

Deleted as OP found solution... bon voyage bon voyage

prm - My guess is, she had no travel insurance which would have paid for the re-patriation. bon voyage

j methinks it is too late for the OP to do that without incurring a significant rate increase for the sailing. Cheers and bon voyage

Unless there is a sale, you can find the current and best discount in your CP... Otherwise you can speculate and wait for a sale to see if you can get upwards of 15% off. Cheers and bon voyage

Yes, it does, just not the beverages that are considered premium, there are substitutes though with the exception of smoothies... and maybe a few others, but very few. Cheers and bon voyage

While I cannot dispute what you have found as I have only seen in perusing X's website, you may want to give your TA or X a call to determine how to purchase the amount of OBC desired. Enjoy your sailing and bon voyage

d2 - I ran into that on our last sailing on The Summit last year, so I just adjusted the time I went to earlier... The staff was incredibly accommodating, to me, if I was there 15 - 20 minutes before opening... Cheers and bon voyage

Is it possible, just possible the OP meant $1.2k???? Not sure if this $ amount is reasonable for the cabin type and # of passengers??? bon voyage

PBP covers the smoothies in The Spa Cafe... Cheers and bon voyage

Yes, I do, look at an X sailing which intrigues you and you find 'reasonable' in terms of cost and itinerary. In fact select several and ask your IL's which appeals to them the most. Just remember that you may be footing the bill for the parents yourself if the IL's get upset and decide not to participate. There will be enough sailings over 'school' break on X that will appeal to the young adults as there will be a few aboard and provide an additional experience that other lines may not offer, especially if you provide them the opportunity to help plan the sailing and port excursions... Good luck and bon voyage

... or a would be unabashed gawker... LOL bon voyage