Mtns2Lakes

@SusieQft

Received what appears to be the vast majority of the refund today. Please update your spreadsheet to reflect this. Thank you so much for tracking this information.

-Tim (Mtns2Lakes)

1 hour ago, SusieQft said:

@flossie009, thank you for the update.  I was happily watching this thread disappear onto page 2  😉 , but now that it is back at the top of page 1, I would like to send a reminder to those who posted a pending refund and probably have it by now.  If any of the following have your refund, or if you don't, please let us know:  

@BBWC, @Jon1951, @airmuskie, @Goaty, @gr'aunt, @fudgbug, @gary705, @Mtns2Lakes, @wishIweretravelling, and @etual324.

 

Hi SusieQft,

Still waiting. TA contacted RSS last week and was told it's coming, but might take the full 90 days. I will update you when I get the refund.

Sail Date Mariner: 09/15/20 (Alaska)

Canceled by RSSC: 06/16/20 (refund stated on RSSC website in "RSSC_VoyageSuspensionFAQ_061620" PDF.

Requested Refund via TA: 06/17/20 (Stated form filled out.)

No surprise: RSSC's sister company, Oceania Cruises, is also parting ways with Canyon Ranch. It is launching its own brand, Aquamar Spa and Vitality Centers, starting this December. Looks like it made the announcement last Monday. One article said most Canyon Ranch employees would be offered positions with Aquamar Spa.

Good trade article on the change: https://www.travelweekly.com/Cruise-Travel/Oceania-Cruises-replacing-Canyon-Ranch-with-Aquamar

liptastic:

Thank you.

I must not have structured my search correctly when I checked before posting.

I believe The Apollo Group provides all the onboard "Hotel Services" (i.e., Pursers, Reception, Housekeeping, Sanitation and Waste Management, and Food and Beverage services). So, I wondered if they had added spa services to their menu.

Just received the email announcing Serene Spa & Wellness as the apparent replacement for Canyon Ranch. The email states it will be across their fleet by January 25, 2020.

Does anyone have experience with this provider?