ChutChut

Yes - it's legit for selected excursions.

On 4/25/2024 at 2:07 PM, Lilfeat said:

I unfortunately left my black backpack on the Carnival Venezia cabin #2400 last November 2023. I was unable to return to my cabin to retrieve it and was told to file a complaint on line. I filed 3 complaints and received the same response. “After a full investigation we are sorry to inform your backpack was not turned in to our Lost and Found Department or to the ship Security or Guest Services Office.”  My case was closed with no luck in sight!
Once the ship has cleared, No one has access to the cabin accept the Cabin Steward. I would like for Carnival to have a conversation with the Cabin Seward in locating my backpack. These cabin stewards should be held to a higher standard. We do not cruise free and are expected to pay gratuities per person in the stateroom. How can this be allowed to happen? I don’t understand. 

You have no idea what happened to it - all you know is you were negligent in leaving it there. Move on. 

1 hour ago, startedwithamouse said:

Plus doesn't have a kids discount. 

 

Our kids get charged the $60 pp per day. 

Hmmm - mine has been charged less both times given no alcohol. Of course, I had to remind my TA to ensure my daughter was charged less. 

On 4/8/2024 at 9:55 AM, windsurferfirst said:

I am traveling in August with my daughter and 2 granddaughters on Sun Princess. One is 18 the other 17 and will still be 17 when traveling. In the past we have bought a soft drinks/ mocktails package for the girls with wifi added on. For this booking we have booked princess plus for 3 of us no problem. I was told the 17 yr old would also have to have the princess plus package even though she cannot obviously have the alcoholic drinks. Surely this isn't right? I would like to get the experience of the people on CC before I sit in a queue for over an hour on the phone to Princess.

 

Thanks for reading.

She'll have the Plus package with the zero alcohol drinks package. She'll be charged a bit less for it. My daughter (14) has had it twice. She gets everything but the booze.

42 minutes ago, iankh said:

 

I am sharing my personal experience of Princess not responding to my concerns. They had four opportunities to do so and they didn't. It's important to realize that this isn't merely a lifestyle choice but a medical need, and not being met could result in hospitalization.  Either by mistake four times, or by intent four times, my concerns were not responded to. 

I absolutely agree Princess should have responded to you in a timely fashion. there's no excuse for that and I would be irritated, too.

Couldn't afford to buy real butter growing up, only used marjoram on bread....

12 hours ago, merryjewelhound said:

We made it safely home last night. My refund has already been posted. I am sorry I will never get to try MSC but could never trust them again. I did purchase MSC cruise insurance and we started a claim the day of the cancellation. I will keep you updated. I don't know what MSC could have done differently. BUT some show of caring (other than the cruise credit as I would need to have my head examined before I would use). I hope others that were stranded are able enjoy the rest of the journey. Plus now I have a dramatic cruise tale. I was telling the flight attendant and he couldn't believe.....

Xinran good luck.

Very smart to purchase the insurance. Hopefully, the policy references reimbursement for this type of bizarre situation. True - you have an incredibly story to share. Glad you made it home safely.

I'm really sorry this happened to you. I would be frustrated too - however, I don't see how MSC is at fault here. Just review your travel insurance policy and determine what, if anything, can be reimbursed. 

1 hour ago, ChutChut said:

Nah - waiving to someone who is being left behind indicates a lack of something....perhaps a heart? 

Meant "wave" not "waive."

On 3/28/2024 at 9:53 AM, MiniChunks said:

 

This is not even a remotely a fair comparison. Nobody is subject to bodily harm, long term health issues or a lifetime of pain because they missed the ship. I would never wish pain, illness or even missing the ship on anyone. All I'm saying is that if you can't make it back to the boat on time, I'll sit on my balcony and waive with a drink in my hand while we pull away and still sleep like a baby at night. 

Nah - waiving to someone who is being left behind indicates a lack of something....perhaps a heart? 

Bring one with you - a small, portable one. 

What a wonderful review and utterly beautiful pics. You certainly have a wonderful eye for photography!

How could any ship have struck it? It was lit up like a Christmas tree. Something very wrong  happened on that ship....

I'd do it now.

NO - you're not crazy. I've done the same thing in the past.

OP - I hope everything turns out okay regardless of what action you take. Being injured while on vacation is never fun.

I've done it with my daughter (26-transatlantic/Russia cruise) and it was great. I wouldn't hesitate.

19 hours ago, Butterbean1000 said:

 On another thread complaining about kids in the hot tubs, one parent responded with "I paid just as much money as anyone, so my kids are just as entitled to the hot tubs as anyone". Oy vey.

Parent was correct but, as you indicate, it's not acceptable for kids or adults to engage in that - or other - disruptive behavior (e.g. drunken, rude behavior, etc.). 

On 3/20/2024 at 2:12 PM, vjmatty said:

A flunky is just someone who performs menial tasks, it doesn’t mean stupid as in flunking a test or a class…and the OP didn’t call them flunkies on the phone.  You don’t have to feel bad for the OP to recognize poor customer service. Those are two different things.

Nah - it's like calling someone the "R" word. It's just not acceptable anymore. 

After final? No - you can get 50% to 75% back depending upon when you cancel. If you have cancel for any reason insurance, then you may recoup most of the loss. 

Cabin should be cleaned and last pax's stuff shouldn't be there. I think that's a reasonable expectation. Deep cleaned? Don't exactly know what that entails but they're doing lots of cabins in a very short time. As such, I don't think cabins are "deep cleaned" unless someone had an ummmm accident of some sort on the prior cruise. I always bring my own wipes, Clorox spray, etc. It may not do much but I feel better after I've cleaned the door handles, etc. (I do this every day after the room steward has cleaned). 

Never ever flush disposable wipe as they will kill your toilet. I, once, flushed a few Kleenexes and had to call maintenance to "flush" them out, etc.

2 hours ago, masonchar said:

So am I.   Was supposed to get a call back by last night.   Never happened.  Guess I have to get on the phone again today.

 

This is so unacceptable. When someone tells you 48 hours, the response must be within that time frame or a short call, etc. why they're still investigating. Have you emailed customerrelations@princesscruises.com? I've had a couple of issues and they always respond/resolve fairly promptly.

It's always been per person. I just give extra if he/she is especially wonderful.

My daughter and I have done several Thanksgiving cruises. Always lots of kids (no problem at all) and pretty full ships. We've thoroughly enjoyed each one (all went to Caribbean).