We were also on the first two legs of this cruise and experienced all of those difficulties without the benefit of the Retreat Team solving many problems for me and my only recourse was to stand in the long lines at guest services or to try and find someone to print replacement documents for me. I'm sure LHB will have a great experience in the Iconic suite. If she really wanted to experience what the other 90 percent of the passengers experience, she should stay in one of the IV balconies. Let her experience the overworked stateroom attendants, the lack of seating in the Oceanview cafe, the Eden Cafe or the Mast Grill, a reduced selection of dinner options in the Oceanview Cafe for dinner, and the lack of staff in the MDR. If @Jim_Iain and @Norwaylady experienced poor service in the Retreat just imagine how the rest of the passengers feel. Then perhaps she will be able to understand that there are many longtime customers like me, that do not have a future cruise booked on Celebrity and have no interest in sailing with Celebrity anytime in the future.