Like YorkshirePhil people just like to complain you can read some reviews on one review site which is monitored by P&O but is not the official one plus anyone can write a review compared to the one they send a link for you get a good laugh at some of them. Especially the ones who seem to just constantly write one star reviews to a load of different companies.
For me and the family it is cheap, we feel the service is fine, love the way they operate the fly cruises etc. Menus are repetitive but even though I am a fussy eater always something I can have. Food never been a problem we are glad themed buffet nights have made a return though.
We don't bother looking for problems. In the cruises we have done I believe we have complained three times and have received compensation which we never expect too.
One to do with the bar waiter insisting he got drinks correct even though he had written down what we had asked and kept saying don't report me. Manager gave us a bottle of wine and chocolates, reported a cabin steward when they complained about the tips we gave him and told us is that it, we were told this was not the first time that the same cabin steward had done this. We were given a massive hamper which turned up at the house, never told this was going to happen and the other time when they use to sell cigarettes in Brodies/The Exchange they would not serve me even though I was over the age of 18. I took my ID and my dad came along they still refused so went to reception who scanned a copy of the driving license and told the staff they need to serve me and would be retrained.