crusinbanjo

This is all very disturbing! Mrs Banjo and i are booked on a B2B in January leaving Ft Lauderdale and ending in Papeete. This trip is a bucket list trip for us and I spared, (,almost), no expense to book this cruise. With the website issues, not showing promised OBC, and very expensive looking tours I’m having second thoughts. I have read carefully the tour descriptions and if they can’t live up to these minimal standards, then this trip might be put off another year or two……. As I have said in other threads, I am watching things carefully as final payment time approaches, I’ll make a final decision.

Mrs Banjo and I are booked in a Panorama suite gty for an October cruise. They said we may be upgraded if the Suite booked the panorama as a second room. We will see.

Sounds like the site for UK works better !

Attempted to look at my bookings, on the website, this morning. The front page when I log in shows both of our cruises, but if you try to manage the booking, it goes to a blank page that never fully loads, so you get no info at all. For me at least, this has been going on for months now and on any and all of my devices. I have to say, as a first time Azamara cruiser, it is not a good look for them and does not inspire confidence that things will be right when we try to board. If we get to final payment day and this is still continuing, we will need to look hard at whether we continue or cancel.

12mm triple square wrench BTW. Haha, and I wear a dark blue jumpsuit when replacing heads on VW’s

Mine is the same on both……..both wrong. I did however receive an email today, saying they were sorry that they never responded to first inquiry about OBC from May, but assured me they think it is resolved, but it is not……. So it appears that Azamara is very concerned, but not concerned enough to take action to resolve the mistake. Looks like I mill need to call to attempt to get the OBC corrected.

I actually have a spreadsheet of user names and passwords to keep track of it all with some needing special characters, others not, etc, etc,etc. Mot too keen on using a password app, if that gets hacked, what then?!!!!!

The thing that bothers Mrs Banjo and myself about being on the ship with a charter group is that many times the group will take over public venues and make them private. So, in effect, you are denied use of, or are excluded from venues and sometimes activities aboard. There is definitely a feeling of being left out. Now that may be imaginary, but that is how we felt, and why we try to avoid trips with large charter groups.

And must have been a long way away from the statue using a high power lens. Fantastic shot!

I just received this email this morning, june 5, 2023 Dear Azamara Guest, While we are working hard to resolve technology issues at home, we were pleased to see that our passengers aboard the Azamara Quest had an unforgettable experience last week. You may have seen images of our ships in the heart of Monaco for the Grand Prix, the world’s most exciting F1 race. While our pre-cruise experience is not yet meeting our high standards for Azamara, we want to reassure that our passengers continue to have an Azamara experience that is second to none. In our pre-cruise experience we have made significant progress in our hold times over the past week but are still not where we need to be. We will reach our goal as additional classes join the phones throughout June including a new class starting on phones today. Understandably, you may have questions related to your booking. Please rest assured that: For those who have already filled out the Account Login Help Form, we have updated your loyalty points accordingly. For those who are still experiencing issues or have questions regarding your loyalty status, we kindly ask you to please use the Account Login Help Form. We have made great progress in ensuring errors that occurred as we transferred bookings to the new system are eliminated. We expect any remaining stragglers to be fixed within the next 10 business days. To ensure smooth operations, we kindly request that you continue using the same email address you used for your booking. This will help us avoid any confusion in our system and provide you with seamless service. Please be assured that all your booking information remains secure, and you can sail with us as planned at the rates you reserved initially. In rare cases, you may notice an inaccurate "balance due" displayed in your account. However, if you did not make changes to your reservation no additional payment beyond the original balance on your original booking is required, even if it appears otherwise. We are committed to maintaining open lines of communication with you, and in two weeks, we will provide another update. We deeply value your trust and loyalty to Azamara and thank you for your continued support and patience throughout this process. Thank you for choosing Azamara. ©2023 Azamara. Ships registered in Malta. “Change the Way You Sea” is an international service mark of SP Cruises OpCo Limited. Azamara, 3059 Grand Ave, Suite 205, Miami, Florida, 33133, United States

Hi All. Sorry I have not been posting. I had some problem with the new log in process. Apparently, I needed to log if using an old email address that I had not used since signing up in 2007. When I asked for some help, CC was very helpful, but I tried checking all the email domains that I have ever used, all came back as….. user unknown. So I was resigned to signing up with a new user name and email address. But, the good news is CC must have figured out this was a problem, because when I tried to log in today using my old user name, (just for fun), it let me in and displayed my old email address, which I promptly changed. So thank you CC …….. whew, that was a close one.

Mrs Banjo and I did this after a sailing in the late 1990’s where we were in the few, who were not part of a chartered cruise. We stayed away more than 11 years before returning to SS. We book all cruises based on the ship and the IT with only a secondary preference on the cruise line, (but we only book small ships). Our philosophy is that loyalty must work in both directions. If the line expects loyalty, they need to show it as well. Yes, the contract says they can, but doesn’t make it right. if I were you, I would plan my trip to Portugal on the time frame you need. I’m sure there are many river cruises and or land tours that would be very interesting.

Site still shows us as having zero OBC for either of our future cruises, or for the B2B bonus OBC. Filled out the form again. Hopefully they get this cleared up!

Same here. I’m sure it will be worked out prior to our cruise, so at this moment I am not worried, but will continue to watch and wait.

We have not received any emails from Azamara recently.

yes, their website was hacked with a Ransomware attack. They had to shut down, cancel some cruises and rebuild their website and call center IT, but I think they are back up and running again.

OK So the website appears to be working. The other day, I filled out the B to B form to get the OBC that was advertised and now, instead of adding to the existing OBC, the website says OBC is $0.00. Hopefully they get this straight soon as well. I'll call them if necessary, but our cruise is not until January, so for now, I'll just sit, wait and watch.

That was a point I made earlier, the company’s sales must be falling off the cliff because of these website and phone bank issues. The good news is, at least where I am, is that the website seems to be working again. I hope it stays that way

This is looking like progress. My B to B cruises have shown up on the website and it says I can book excursions whooopi….. but not so fast….. if I click on the manage my booking tab, I go to a blank page……..oh well, still progress, I think

Same here, it appears the website still has some major issues. This all looks bad, I hope it is resolved in the near future. They have to be loosing tones of potential bookings, because the website isn't working and the phone lines are still unanswered.... doesn't look good. Mrs Banjo and I have B to B cruises in Jan 2024, and i am starting to wonder if I should be looking at some alternate lines.... Just in case.

I am still unable to view our future cruises, but have not received invoices like that YIKES!

…..And the officer asked “ where is the fire”……. And I replied, “in your eyes?”

I use my home smoke detector as a kitchen timer……. When it goes off, I know dinner is ready!😄😎😎

I have negotiated my medical bills, including hospital bills for years. As a younger self employed man I could not afford quality health insurance. As a result, whenever I needed heath care, I would offer to pay cash, if the Dr, (or whatever), billed me at the same rate as they would bill insurance companies. Most often, they accepted my offer and the price difference was very dramatic, usually about 25% of the initial invoice.

If you walk the city, you can visit the Book of Kells on your own, as well as eat a nice lunch and taste some fine whiskey or beer. Dublin is pretty easy.