kent4489

And tomorrow, you will get a different answer. I’m ticked off, but know at this point that whatever they say is our OBC when we board, we’ll just have to accept. I’ve given up…. But still ticked off.

Laurie, you need to understand that not everyone here has your magical TA. At this point, I think my husband would divorce me if I ever use a TA again! It has been a fiasco and I am now stuck to not be able to fight for our issue. And I sure as hell will never speak to our TA again.

Thank you. I just think it was very bad timing for us. I took Azamara’s word that it would all be sorted in a few days. Had I known that 4 months later it would be a worse mess, I would have waited to book. I have no idea why they have changed my pricing, OBC and promotions so many times. At this point, I just want to pay and try to forget it. I wouldn’t hesitate to book now as new bookings seem to be pretty straightforward. I just happen to be dealing with the 2 bookings from hell. I really think because one got booked in old system and the other in the new system. Neither could be priced with our Discoverer discount since after 4 months, they still haven’t corrected our status. At this point,I really don’t know how they have come up with the total price, but it seems a bit better than what I thought it was going to be so I just want to be done with it.

I totally understand not wanting to participate on this thread.... I think these next few responses may be my last... although I do hope I can come back someday and say Yes, Azamara finally got it together. (I have my doubts.) However, I STILL think people need to understand that NOT ALL CUSTOMERS HAVE THE SAME ISSUES! Were you booked and paid in full before this disaster began? Then sure, you knew what to expect. In my case, I DO NOT have paperwork showing my OBC and it has changed so many times (verbally) since I booked... one cruise booked in old system and a week later the other booking went into the new system. Both times, I was told they can't provide paperwork because of the migration. My final payment was due 2 days ago and just before that, they moved my 2 bookings into ONE booking and eliminated a lot of my OBC. Not only that, my final payment for the first leg and second leg became due at an earlier date than the second leg would have been due. (I don't care about that as I would pay both anyway, but it's the principle.) Now, the other issue... I was supposed to receive TA OBC for each booking, but now that it is one booking, I will only receive one OBC from the TA. Sorry, this is not an easy fix once we are on board. KML... I am not criticizing you, just saying that some people DO HAVE ISSUES that are not an easy fix. Yes, I know we will enjoy the cruise, but I feel pretty certain now that I either pay up and give up a lot of what was part of my booking or I cancel and lose out altogether. Sorry, it puts a bad taste in my mouth. Yes, everyone that were either booked and paid for before this disaster started (and have paperwork to know what should be) or booked after when they were once again able to get a correct booking confirmation. I guess some people don't realize that NOT ALL issues are the same and those stories get lost. All I can say is good luck, but plan on more than a half day to fix it...if it can be fixed. At this point, I'm out $1,300. OBC on two cruises and see no way of getting it corrected.

That’s what I thought yesterday after an hour with a very helpful agent. Found out today that he didn’t follow through. My confidence is dwindling.

Yes, it is a load of malarky. The last time I sent the form with all of our past cruises and points, they replied back (canned response) that they checked and our account was in order. No, it isn't... Our final was due yesterday and our reservations are still a mess. I was on the phone with them, as well as my TA. At this point, I can't cancel with only $75.00 penalty, so I'll probably end up paying and not getting all the OBC that I should have. Final payment has been extended to Friday. It can not be fixed once on board because the amount Azamara now shows is incorrect. Again, I do not have paperwork showing because I stupidly accepted their word that everything would be corrected in a few days. That was in March. Just last week, they combined my 2 B2B cruises into one booking and the OBC is not correct. Azamara did tell me that they have applied $400. OBC for B2B on both segments, but somehow our OBC for booking on board has disappeared for both segments. And, the promotion OBC that should be the same for both bookings has now changed and are different on each segment. I have no faith that Azamara will get this straightened out. My TA is probably fed up with me at this point. I wish I could just take care of this myself, but no, I"m stuck. Finally yesterday, I outlined in a detailed e-mail what the TA needs to do and what documentation she needs to send to Azamara. As far as I know, she sent it but does not seem to have the urgency that I do to get this sorted out. How difficult can this be? Azamara should have all of their documentation and should not be making my TA send their own documents back to them.

I don’t want to alarm you, but certainly you need to check on this. Ours was 10 days from initial deposit to cover pre existing. I did not use Allianz, so you may be ok.

No, I just gave them the initial payment date. The insurance I used had to be booked within 10 days of initial deposit to cover pre existing conditions. I suppose if the need arises, I can submit my credit card statement to show the date I made initial deposit. Still, I do not have exact paperwork to show that these cruises are what that charge is for. I have to admit, I was stupid for paying a deposit without any back up paper support. But, who knew this “migration” would turn into such a disaster. Our bad luck that we booked at the most terrible time. This is why I went off last week about every one saying, no problem, all is good when you get on board. All these people made final payment before this huge failure. And others coming up were maybe booked after the transition so didn’t have my issue of booking one cruise in RccL and one in Azamara and now it is a huge mess. I know, I’m bi!ching and moaning, but I trusted Azamara to have this sorted out before I had to make final payment. Because of our bad timing, I’m hugely critical of this failure on Azamara’s part. No matter what, this should have been in a better place by now. As I said before, if I could fight for myself in this matter, I would have been on the phone for 8 hours if I had to, getting some straight answers. I can’t expect a TA who has other clients to deal with this like I would have done on my own behalf. But, as Azamara let me know the other day, they can’t discuss financials with me, only the TA. Again, so sorry that I’m ranting, but I’m so angry at this point. Maybe I should have put my foot down early on, but when Azamara keeps saying every two weeks that everything is getting sorted, you kind of want to believe it. That and feeling like others here are being critical of you, makes you feel like you just need to wait and everything will work out like it did for them. Well, I’m at final payment and it hasn’t worked out for me!

Jane, thank you. I do hope the insurance won't be a problem...hopefully will not have any reason to use it! I will see what I can sort out. Just stinks that this all changed within a couple of days of final payment when there isn't much time to sort it out. On this latest combined confirmation, it shows my first deposit as June 15! I actually paid on March 15. And the price has gone lower than where I started out (those first quotes were only verbal as I was told they couldn't print out any confirmations at the time). I guess I should hurry and pay so they don't raise the price on me. 😉 I hope you love the Onward. We spent 40 nights on her last year and these next 23 will be on Onward as well. Sorry everyone that I've been ranting all day.

Another follow-up.... I just looked at the NEW booking confirmation from my TA (the one where they have now combined our two B2B cruises into one booking). Yes, indeed, the final payment for BOTH segments is now due on Monday. Granted, I would have paid both at the same time, but this is just another irritation. At the top of the confirmation, it only lists the name and date of our first leg, (as an 11 night), but on the 2nd page under Booking itinerary, it shows our entire itinerary as if it is a 23 day cruise. No where does it show this is 2 cruise segments. Also, under Booking Charges, it has all the cruise price lumped together. The bottom dollar is correct of what our 2 cruises should be, but still, irritating to have this look nothing like we booked in the beginning. We have an independent travel insurance policy and if we have a need to use it, I wonder if there will be a problem since this looks nothing like my original booking now? They have also changed our booking date and it is different than the date I gave for the insurance policy. Under Add-Ons it shows 3 OBC coupons, but lists my name 4 times and my husbands 2 times. The first two show a delivery FROM date for our first segment departure date and the last coupon shows a delivery date of the departure date for our second leg. Also, shows a delivery TO and the first two coupons show that they need to be used by the end of the first segment. I don't mind that, but if they can put all this info in, then why the (#%!!) can't they list the amount? Bottom line, I'll pay on Monday, but it sure leaves a bad taste in my mouth. Thankful for the wonderful crew on board... I received birthday greetings yesterday from some of our Onward crew friends. They make the aggravation all worthwhile.

I want to apologize for that last bit. I was not trashing TAs. I know there are some very good travel agents out there...and mine is good in her niche. Most of this situation is due to the Azamara disaster. I just feel stuck now that I can not handle my own booking. That being said, I used a TA back in 2010 (a dedicated cruise only agent) and she did not follow through in my interest. And made a mistake or two. Since then, I always handled my own travel but last year when I read on this board from many, urging others to use a travel agent, I thought I'd give it another go. I still do my own bookings and turn it over to her. But, now I'm back to not being able to deal with my own booking and I don't like it. So, I understand many people prefer to use a TA. This firmly shows that I am not one of those people. So let's all respect each other's preference of using a TA or not.

Our final payment is due next week and I prefer to know for certain where I stand before I make the payment. I've waited and waited, thinking it would be sorted out before now. Yes, you're right, it would probably be better for one person to collect information, but I feel my TA is not pro-active in this case. Furthermore, she was not on board when I booked so does not know what I was told. We'll get through this, but I learned that I will never use a TA again. I'm a better advocate for my bookings than a disinterested party.

Yes, this occurred to me as well.

My bookings are a mess. I booked on board right when the beginning of the transition was occurring, one week apart. One was booked under RCCL and one booked under Azamara. At the time, they said they were unable to print confirmations but told me it should be sorted very soon. Everything was verbal. And it took 2 months to get confirmations. When I did, they do not show OBC and my TA also is not seeing OBC. Furthermore, every time I call, I’m told a different amount and so is my TA. I just find this ridiculous.

Ok, another update… I emailed with my TA. Yesterday, she was on the phone with Azamara for 2 hours. Said she had a very helpful agent. She said he told her that we have $1000. OBC on one cruise and $600. on another and she confirmed that our $400. per segment B2B OBC was not part of that. (Although she feels that Azamara combined our B2B into one booking to avoid giving us our B2B OBC.) So, she is thinking we should have $2400. if they do give us our B2B OBC. At this point, I’ll accept that because I’m sick and tired of dealing with at least 6 different answers about this. However, the AZ agent told her that they will not send her written confirmation and will have coupons for us when we board. So, I still have nothing to show when we are on board what our OBC should be. I have never received anything showing my OBC and it is a different amount every time I speak to someone. I’ll write this off as a bad experience and lesson learned but I will never ever book with Azamara again until this mess is sorted…..and I certainly didn’t think it would be such a disaster 4 months down the road. Personally, I would cancel right now but my husband wants to go and doesn’t get as bent out of shape as I do over this. Actually, right now, I’m pretty furious. I really tried to wait and see, but now that final payment is due I’m disgusted that I have no idea what to expect and apparently Azamara doesn’t care in the least what their customers are dealing with. How difficult would it be to send an email and confirm the OBC? That’s all I’m asking. I’ve given up on them getting our points and status correct at this point. We booked Continent Club and those benefits cover most of our needs.

I’ve told them at least 5 times. Filled out the forms and listed all our past cruises. I was very detailed with sailing date, ship, destination and number of points. Every time, I get a canned reply saying my account is in order. Four months now and it isn’t even close…. But numbers have changed some… no rhyme nor reason to the numbers as they make no sense to our past cruises.

I thought there was possibly some improvement, but things have just taken a nosedive. Four months...this is ridiculous! It just gets worse. On June 9th, an Azamara agent told me that I had $900. OBC on each leg (this is before the B2B OBC credit which should be $400. per leg). On June 10th, I called to reconfirm this and was given the same information. But, they could not send me verification at the time. So, I am thinking that is a total of $2,600. OBC for both cruises. Today, I was told that we have $1,000. TOTAL for both cruises and that the B2B OBC has been applied. That's a $1,600 loss on the 2 cruises. I am so tired of this nonsense and do not want to make final payment, but what choice do I have. My TA is not very helpful, but at the moment I'm kind of stuck with her... Never Again! So, I have a couple of days to cancel or pay up...either way, I am not happy.

a little further info.... I called Azamara to verify OBC and now it appears that when they combined our 2 cruises into one booking that we lost half our OBC. This is such a mess!

Interesting development on my account. We booked 2 cruises in March, right at the transition beginning, one week apart. The first cruise was booked under old RCCL system, the second one under the "new" system. Booking numbers were totally different and the first one shows as booked through Royal Caribbean. These are B2B cruises. Anyway, now, as of yesterday, both cruises show cancelled on my account, then another booking shows BOOKED with the booking number the same as the booking in the "new" system, but shows both cruises under one booking number. TA sent a new booking confirmation, showing this same info with the price meshed together as if it is one cruise. Final payment due next week. The price is correct, but I still don't know what the OBC is since I have been verbally told different amounts but still can't get any written confirmation. Not sure if this is progress or not. 😉

Thank you. We sailed 40 nights on Onward in the past year and have 23 more booked yet this year, so we’re obviously happy with the onboard experience. Not only do I still not know our OBC, I have received 4 different amounts on booking confirmations from AZ. Each time it is a better price, so not sure what is going on with that. When I booked on March 13, I was told that I would receive booking confirmations within a week because they didn’t have the ability to get correct pricing at that time. It was over 2 months before I finally received the first booking confirmation and the price was not what they verbally told me on the ship. So many calls since then and all sorts of conflicting information from AZ and my TA, so yes, my patience is gone.

Hopefully we both can get our issues corrected at some point.

You’re right of course. I worded that badly. I only meant that not everyone has the same situation. Our b2b bookings were just made at the absolute worst time. When I booked onboard, they were not able to give me correct paperwork as the big change was happening. Since then, my TA has only been able to send my booking confirmation but they are no longer showing OBC. Azamara verbally tells me my OBC and so does my TA, both different amounts and neither are for the amount that I was expecting. (Both are more, so I’m not complying, I just want to know what the correct amount is.) So, I guess my situation is unique. Sorry, I was just venting my frustration and by the way, I was not asking for help. Just explaining that not everyone has paperwork to take on board to easily show what their OBC should be. Again, sorry I didn’t word it in a pleasing way.

I’ve avoided posting here for a few weeks. Kind of sick of people saying no problem once on board, just bring paperwork showing your OBC and all is good. I have no doubt that the on board experience will be as awesome as always. But!!! We booked right at the height of the start of the transition…. And I STILL have no paperwork showing my OBC. Finally,I do have paperwork showing correct pricing, but does not show OBC…. So how do I get it straightened out onboard? I have called and been told different amounts of OBC, but they can not send me any verification. Apparently my TA can not get confirmation as she told me a different amount, but can not provide written confirmation. Our final payment is due next week. Yes, I’ll go ahead and pay, but please….. not everyone has paperwork showing OBC. Timing is everything and I’ve said all along that people sailing since this mess started were already paid in full and had correct paperwork to take along to get things right on board. I’ll pay final and we’ll as always have a wonderful time…. But I have no idea what my correct OBC should be at this point. By the way, it is June 30 and my account is still incorrect…. Really, since mid March? Way too long for this to be such a disaster! All that said, we love sailing with Azamara.

I think terry&mike mentioned before that she is an agent, so I was reading that she is dealing with client bookings.

Today (June 9), I got a reply to a form I sent on May 10, stating they hope my issues have been resolved. They haven't been.