kent4489

I’m just exhausted with this **** (fill in as you wish). The latest is to my husband… “we have checked and all is updated”. This is not even close to correct. When I sign in under his email, the first screen shows Explorer with 171 points (incorrect). When at upcoming cruises, then click on profile, shows 0 points with a new loyalty number. My Loyalty number is correct on both screens but points are still incorrect. I am so sick and tired of this. I need to make final payment soon and our price (and confirmed from Azamara) is STILL incorrect. They just can’t seem to grasp what I am asking…. Correct pricing based on our status. It is really time to get their **** together (again, use whatever you want for the ****). I’m so happy for those that made final payment before this disaster and yes, I’m sure the on board experience has been awesome ( the exact reason we all want to cruise with Azamara). But, it is way past time to get their act together for those of us who want to pay final payment and enjoy our cruises. And I’m really happy for the 2 or 3 people here that have magical travel agents….maybe we can have an exception in this circumstance to share the names of those “special” agents who have no problem working miracles with Azamara. I’m one who prefers to do my homework and taking few options to my TA. But after this almost 3 month fiasco, my TA isn’t being aggressive any more. I wish I knew who are the special travel agents.

I got the same canned reply. 😒

Both of our accounts are still incorrect, points and status. Until they correct this, they cannot correctly price our upcoming cruise of which final payment is due soon.

It irks me every time I see it!

I sent more than one Loyalty form over the past couple of months, but the e-mail had my info from May 2 showing in the e-mail they sent. I checked the 2 emails, and yes, they both came from loyalty@azamara.com

Let’s hope this nightmare is coming to an end!

I think it was in re: to the Loyalty form and came from loyalty@azamara.com

Today (May 29), I received a reply from Azamara in regard to a form I sent on May 2. Basically, they said sorry for the delay and that they hope I have been able to have my issues addressed. I immediately wrote back and said that some issues have been addressed, but my points/status are still incorrect and that my booked cruise price can not be adjusted until my status is corrected. I received another reply a short time later: "Good afternoon, Xxxxx We appreciate your patience as we are still transitioning our new website. Unfortunately, at this time we are still updating and adding bookings into the consumer site as well as adding loyalty points to bookings. We apologize for any inconveniences this may have caused and hope to have everything resolved by the end of June. Thank you, Azamara Customer Service" So, someone is working today and read my reply and answered right away. I just hope it is resolved sooner because I need to make final payment. But, it does say they hope to have EVERYTHING resolved by the end of June, so we'll see!

I do feel your pain. I'm well aware that not all of us are having luck as I didn't for over 2 months. A few people on here were saying it was no problem, they were getting through or their TAs were getting through or to stop calling as though the rest of us should just accept the mess that our bookings were in. (I honestly thought it was rude.) So I do not mean to sound dismissive of others that are still having trouble getting through. I was totally frustrated, but finally, I got most of my issues resolved. I just wanted to share (from one of the many unlucky ones) that hopefully things are improving. I totally agree with you that this whole mess has been utterly unacceptable and should never have gone on this long. Yes, the problems are still going on as a 45 minute hold is just bad business. (Airlines have this issue too, but they have a call back feature that works and you do get a call back.) So, I'm wishing you much luck in getting things worked out soon.

Well, I'm happy to report that I have seen a little progress today! I called this morning and was on hold for only 45 minutes. ( I did NOT use the TA option or the sailing in 30 days option, just the general option 3.) Got a great agent that was very helpful (helped me even though this is booked with a TA). *BTW, my TA was also on hold on my behalf for 1 1/2 hours. I emailed to let her know that I was able to get through so she hung up, so apparently the TA line isn't always getting connected ahead of the general public. What I wanted was printed booking confirmations as I had not received them previously (I booked both of these right at the beginning of the transition and was told I would get confirmations in a couple of days-over two months later and I still did not have them). I received both in a matter of a minute. One priced correctly, but not the other. I now feel confident that it will get corrected. The correct one was booked on Mar. 14 and was booked into the RCCL system (and shows that on the confirmation). We had just moved to Discoverer status and our 4 comp nights were used on this booking and applied correctly. The incorrect one was booked on Mar. 21 and was booked into the new Azamara system. Our Discoverer discount was not applied (only the Explorer discount). ***My TA requested these on Monday and still has not received them. Anyway, after I hung up and looked the confirmations over, I noticed our OBC did not show up so I called back. On hold for 1 1/2 hours and got the most helpful and knowledgeable agent. She took screen shots of our OBC and e-mailed them immediately (so now I have proof). I told her I would wait until the one price was corrected before applying for the B2B OBC. She told me that she will take care of getting the process started as the form was not currently online. Lastly, I mentioned to her that my birth date was incorrect on my account and she said she would fix that. I just signed in and it has already been corrected. So, finally seeing some good signs. 🙂

Good luck. I would definitely try to get it sorted today. Monday is a holiday in the U.S. and the agent I spoke to this morning said they will be closed on Monday.

So, I have been on hold for with Azamara for 4 hours and 33 minutes.... then the call dropped! (Guess they've turned their phones off for the day.) So, how are you lucky people getting through? My TA was on hold for over 3 hours the other day, but can not fix my loyalty issues which is holding up confirming a correct price on one of our cruises. So, I am trying to get the loyalty resolved. I want it correct before I make final payment soon. The other cruise, we are using our 4 comp nights and that one appears to be correct now. Yea... Progress. RE: booking numbers I booked one cruise on Mar. 15 and my booking number is 4146118 The other cruise, I booked on Mar. 21 and the booking # is 10000399 These are B2B cruises.

Last cruise, I came home with 2 Coach handbags and some nice cosmetic items. I waited until the last night and the shop was a zoo and selection limited. There was a discount on the Coach handbags.

The only problem (for me), if I wait and don’t worry about the final payment deadline, if I decide to cancel my two B2B cruises within the 120 day mark, the penalty is greater. I will not pay final payment without knowing my actual cruise cost. I explained all this above, why I still do not know the cost. We don’t want to cancel, but if at some point soon, they can’t bother giving me a correct price, we will cancel. For the record, I do not even try to contact Azamara. I did send in a form a couple of times a few weeks ago, but still have not received a reply. For now, I’ll wait just a little longer, but I do not intend to wait until final payment date to even know the price of the cruises. At the moment, I’m not overly concerned with OBC or excursions. We never book ship excursions and use OBC for spa services, so that’s not a problem for us. Everyone has different concerns so it isn’t one answer fits all. As far as negative comments, sorry, my thoughts are that this has gone on too long. We wanted to book another cruise for Feb. 2024, but there’s no way I will book anything else until this is sorted out.

Thank you very much! It is frustrating.

No, I did not get an emailed copy. I was assured all would be updated within 10 days, but here it is 2 months later. Sorry some people can’t seem to grasp there are some valid issues. I’m not “weeping and gnashing”, just want to know the price of my cruises and not have to work so hard at it. Again, had I ever been given a correct price, I would just wait it out.

Ok, but I really don’t know the breakdown and how much is the 1%. I didn’t even get paperwork on the 2nd cruise. (Trust me, it was almost impossible to even book a future cruise while we were on board. Should have been a sign as to the disaster that was coming.) It is showing up on the website at the total amount before the additional discount, but not broken down between fare and port taxes. My TA is trying to get it sorted, but she can only go by what I say that I was told. Anyway, she can’t get through to anyone anyway and now that it is with an agent, I can’t fight for what I was told. I still have about a month before I need to make final payment so I know some people say don’t stress. But, my reality is that this has gone on too long and I am out of patience. It has nothing to do with people who are on board now saying everything is ok. I know Azamara well and the cruises are perfect, but this mess is not.

Because I did not get a correct price to begin with. Our status changed after the first leg of the B2B. We booked on the 2nd leg and they could not give us the correct discount. So, sure, I could pay the higher amount, but I was told the price would be adjusted. And I trusted that it would be. My status is still incorrect and I was also told that would be corrected within 10 days. Sure, the discount is only 1% additional on two cruises (23 days in a CC suite), but I want the discount that I’m entitled to. Why should I pay more because Azamara can’t get it together after 2 months? Am I being petty?

It is all well and good for everyone that had paid in full and are now sailing. So, yes, had I already paid in full a few months ago and were getting on a ship tomorrow, I would just show up and not be concerned. What some can’t seem to understand is that some of us have final payment coming up within the next few weeks and things are not right. That is what is frustrating me. I booked on board when this mess started and they could not give me an actual cruise price and it still hasn’t been sorted. I did pay a deposit, based on their re assurance that the price would be corrected within 10 days…. 2 months later, it is not correct. Personally, I do not want to make final payment when I don’t have a correct price to begin with. Please, some of us do have issues OTHER than not being able to check in online.

So, one of our cruises looks correct now price wise, although not that easy to sort out as shows different amounts for me and DH. For some reason, it shows insurance for both of us individually (which we did not purchase), but a full credit showing on DH invoice for insurance we did not purchase. But, the bottom dollar is correct (we used our 4 comp nights on this cruise). Until today, the price was nearly double what it should have been. The second cruise is still incorrect as we were supposed to receive more status discount. They still have not updated our status/points and it’s been almost 2 months since we got back. Cabins are correct, but OBC, I’m not sure about. On my profile, my birthday is wrong (how did that get changed?) and my husband’s birthday does not show up at all. Progress, but never should have had this disaster.

I certainly believed you!

Exactly. I told my travel agent today that I was so sorry to get her involved in this disaster (I don’t call it a mess anymore….it is a disaster!) She was so kind and told me not to worry, that she is here to get it resolved. Still, I feel bad that this has turned into such a disaster. And it is a disaster for a lot of us…. I’ll stop there as a few people do not get it. I still say, nice to hear everyone on board now says no problem, but they were all paid in full before this disaster. It was a huge mistake to book right at the beginning of the transition.

And I just now received this from my travel agent: "I’m actually attending a Cruise Summit this week and am trying to get some guidance and additional information about Azamara. Sadly they are not represented here as I was hoping they would be. I’ve talked with many agents about them who are all having very similar issues. I do have a little hope as I obtained a contact name today who has been very helpful in another situation. I’m going to reach out to this person and see what can be done in our situation. In the meantime have you considered looking at other options? One that comes to mind you may want to check out is" ... (intentionally leaving off this last detail from the agent's e-mail.) My thought... Azamara had better wake up and soon as agents are recommending to look at other options.

I totally agree with you. I used a TA back in 2010 and did not like losing control of my booking. (I missed an upgrade opportunity because she was out of the office and of course, the cruise line would not let me do anything since it was booked with an agent.) After that, I did all my own bookings, until last summer. (So many comments on here to use a travel agent so I thought OK.) So now my hands are tied as I'm stuck with not being able to handle my own booking. (I would do whatever it takes to get a hold of Azamara, but as you say, you can't really expect someone with other clients to take care of to spend 8 hours a day, every day on the phone waiting for someone to answer.)

Yes, I got the same canned response this morning. Again! And all my info is still incorrect.... Loyalty status and points, Pricing on 2 upcoming cruises and who knows about OBC as there is no $ amount showing. We wanted to book another cruise, but there is no way that I would even consider it at this point. Unfortunately, I was on board right as the transition began and didn't think to take a screen shot of my points. However, we moved up in status while on board and they have never updated it. Furthermore, my husband and I are showing different points and we have always sailed together.