kent4489

You are correct, it has reached the point of being VERY unprofessional and unacceptable. Not sure I have the right answer, but my plan is to cancel 2 B2B cruises if they don't have this mess sorted by the time my final payment is due. I will then dispute the charges with my credit card. I hope that will work. I feel Azamara is failing to honor the contract since I still do not have correct pricing for either cruise. Unfortunately, one of them I have no paperwork on as I trusted them to sort this out way before now. I was told, don't worry, we'll sort this out and give you correct pricing soon. My fault for paying the deposit without a correct price. I booked this within the first couple of days of the start of the migration which was only supposed to be a problem for what, about a week? I booked it myself, then turned it over to a TA. Now I wish I had maintained control of my booking. I would much prefer dealing with this myself. I don't blame the TA as she does try to contact Azamara on my and other clients behalf. Hope you don't get blasted for not using a TA as MANY of us with a TA have not been able to get through to Azamara. Some lucky people are able to get through and can't seem to grasp that this is not the norm for most people. Furthermore, all the current guests on cruises, reporting that all is worked out easily on board, made their final payments before this horrendous mess started. Of course, it is easy when you have documentation of full payment. I just wonder if things are going to go so smoothly when those of us that have not made final payment yet, start sailing. I thought this would be over way before now and was very patient, but no longer. Sorry I went off on a tangent, but I am very frustrated at this point. I wish you the best of luck for a good solution.

I'm sure it doesn't show all available cabins, only the few right around the one they assigned. So frustrating! All of my information does not populate when I go in to book. Just my name and I have to manually enter the rest of the required info. (They do have my other info and it actually did populate once, several weeks ago.) Again, frustrating and time consuming. I probably would have already booked another cruise by now, but certainly won't if I have to work this hard at it. And, yes, I do use a travel agent. I just like to do my research before hand.

Sleep7, in the past year, beginning last June, it was 40 nights (all in the same cabin), so part of 2022 and part of 2023. For 2023, we were on for 18 nights in March and another 23 nights coming up in November. So, 63 nights in 1/1/2 years. We obviously like the ship! 😉

Such a wonderful and complete review of my favorite ship at the moment. We spent 40 nights on her this past year and have 23 nights booked for Nov. I was especially interested in some of your ports as we will also be stopping in some of these ports. Thank you.

Same here. Got a canned e-mail response today that my account and cruises are now updated and correct. Not even close. Doesn't Azamara realize this untrue statement is creating more ill will than total silence? I agree with you, I like Azamara and enjoy the cruises, very much. But, enough is enough.

Exactly!

We arrived at the new port last June. We had an evening flight, so we booked a private day tour and included transportation to the airport. We used Istanbulite.com. They were great to work with.

I haven't contacted AZ. My TA has OTHER clients with earlier sailings for who she is trying to sort things out. I guess I should have made that more clear rather than sounding like she is trying to contact them for me. However, I would like to know the costs of the cruises I booked before final payment is due which will be here soon enough. I booked on board right at the beginning of this mess and was told they will adjust the pricing because my new status level was not showing up yet. A month later, it is still not updated. One cruise, I used 4 comp nights on and the on board loyalty person gave me a confirmation showing this. However, on the website, it is showing the cost to be full price. On the other cruise, The rep said they would make the price adjustment, but all I have is a confirmation with the wrong price. My fault for paying a deposit with the incorrect pricing, but I thought this would be an easy fix since the website was only supposed to have a short time frame before being up and running correctly. So, for the record, I have been patient and have not contacted AZ. My point is, this really has gone on long enough.

Or why can't mine get any info about the two cruises I have booked that I still do not have correct pricing on? She told me she tries every day, calling and through her booking system. She has other Azamara clients and one canceled because they could not even pay the deposit. My TA says this is the worst mess she has ever seen in 40 years in the business. I've tried to be patient, but I do think this has gone on long enough.

I’m in the US and did not receive it. My 2 upcoming cruises are still incorrect in pricing and my OBC is incorrect. Also, my status and points are incorrect. I sent the help forms over a week ago and still no reply and no corrections made.

That's what I think. I sent it to my TA as she never received anything from Azamara although her name is printed on my confirmation. Our status still is not updated, but somehow they were able to confirm the comp nights. After we got back, we booked a B2B segment before the one where we used comp nights. The TA got that confirmation, but I didn't. Still waiting to sort out the loyalty discount on that one as we should have gotten 6% and it is only 5%. (There were major issues with the future cruise rep on board, so Azamara agreed to honor pricing/OBC as if we booked on board.)

We were on B2B in March. Our status changed to Discoverer after first leg. The loyalty rep on board sent a message to Miami and got our 4 comp nights approved for a Nov. cruise and the total price was much lower than the best price offer at the time (also much lower than the current price). We got a printed confirmation on board and it showed our deposit paid. Now the "new" website shows my invoice price much, much higher. The cruise is in Nov., so I'll give it a while for Azamara to get their act together. Can't imagine they won't honor what my confirmation shows. (I hope.)

I called Azamara yesterday to make a new booking. Got through right away and put the cruise on hold. The agent said I will not receive any info/confirmation until Thursday, but did give me a reference number.

We just spent 18 days on Onward in a CC suite. (We disembarked yesterday.) We had a spa pass for both legs on B2B. I think this is a recent change as we did not receive them on the Onward in Nov., same cabin. I don’t know if this is a permanent change or not.

Yes, this was from me. We were on Onward on the Nov. trans Atlantic and internet was pretty bad. On this crossing, it was great. We stayed on for another week and currently in the Canary Islands. Internet is great. The ship is full now and I’m sure a lot of passengers are online, but still great.

There have been numerous complaints heard on ship about this particular new hire. She even told us that she was not trained. We used the Loyalty representative to book our future cruises, else it wouldn’t have been done.

I heard that Eric will be back on the 18th. We are also currently on Onward. At the end of this current cruise, we will have spent 40 nights in same CC cabin since June. And we are booked again, same cabin for Nov. trans Atlantic. Obviously, we are very satisfied with Onward. Our Butler and cabin steward are also faultless. After 18 glorious days this trip, we are sad to leave on Sat. We like Martin, the CD very much.

Today was a turn around for Onward in GranCanaria. We are B2B, just finishing trans-Atlantic. We went off ship for a while today, but got back around 1:45. New guests were just starting to board. Maybe fewer cabins to get ready as we were not full on trans-Atlantic. Full this week though! 😫

Internet on trans-Atlantic Onward has been great for us. Not perfect, but WAY better than the internet on Nov. trans-Atlantic! We like the Pinotage ok, but we also are not discriminating. I don’t care for the comp Cabernet. Matter of taste, I guess.

You’re right, no training! We have 3 cruises we want to book and the quote sent to our cabin made no sense and was for only 2 of the cruises we asked about. Guess we’ll go for another meeting. 😀

I only saw the regular that was in my cabin. This morning, our butler brought more Schweppes and I told him that he could take the Fever Tree to share with someone who was looking for some.

Oh, I’m so sorry now that I mentioned the Fever Tree. I just made an assumption that it must be plentiful now since we got it in our cabin. Hoping that you will be able to get some.

I prefer Schweppes as well.

Thank you for the replies. We took a handwritten note to the concierge.

Thank you. Yes, I planned to write a note. I was just concerned if we would be considered rude. Should we leave it at guest relations? I appreciate your reply.