We have spent the past week on the phone with United's call center - overseas, of course. We were able to get seats on our outbound flight from Colorado to Vancouver and the charge went through. Then we tried to get seats on our return flight. The charge went through, but NO SEATS. So we called, and called, and called. We talked to United Customer Service reps, supervisors, and managers for six days and they all said they were baffled about why we and they could not get seats. So today we tried again and JOY we got a CSR named Joy!! She said let me look. It turned out the folks at EZAir booked our outgoing flight as standard economy, but the return flight as basic economy. What!?! That means we have to wait to get our seats at the airport - at midnight on a full flight. Okay. That's not going to happen.
She first said we should contact EZAir. When we all stopped laughing we asked if there was a solution. Yes, we could upgrade to standard economy for ONLY $99. Well, we did that and she gave us seat assignments at no charge. So we broke even on that, I guess.
In short, BOOK. YOUR. OWN. AIR. TRAVEL. This cruise is for our 50th Anniversary, so we refuse to let this spoil our trip.