flossie009

In our experience the Miami office of Regent has no knowledge or interest in UK consumer laws and never bother to read the UK version of their own Ts&Cs (which align with UK law & nominate ABTA as dispute arbitrator) However you booked with Regent(UK) through a UK Travel Agent. Suggest you avoid "banging your head against a brick wall" at this stage and just express your rejection of their "offers" and then proceed as posts #56 & #60 Try not to let this poor decision by Regent spoil your cruise or its anticipation.

Direct flights from the U.K. and other European cities have been available for decades (including Concorde in the 1970s)

If you are referring to the “Sunday Sea Day Brunch” then that event is only regularly held on the new class of ships. On Navigator, caviar & champagne is available without additional charge at breakfast every Sunday in La Veranda or Compass Rose. If you are booked in a Navigator suite or above then “1 Sumptuous In-Suite Caviar Service” is also included according to the list of suite amenities. Otherwise enquire with the F&B Manager when you are on board.

I think you can only waitlist for grades of suite not for specific suite numbers

Simply submit an expense claim for the unfulfilled part of the Contract (i.e. pre-cruise hotel & transfers), backed up with receipts, to Regent. This could either be initiated on-board through the Executive Concierge or to your local Regent office as soon as you return from the cruise. If Regent were to refuse reimbursement of reasonable costs then UK guests would have the option of referring the case to ABTA or escalating to a Court Claim. Obviously none of this will be necessary if Regent "does the right thing" and either reverts to providing the hotel rooms & transfers as booked or gives a reasonable level of credit for the services that it is unable to provide.

The end of cruise questionnaire is completed on-line while still on the ship, but if you have any specific comments, positive or negative, just give the Regent office in Southampton a call.

Regent have clearly stated in writing that the £150pp($200pp) is a ‘gesture of goodwill’ rather than a refund for the services not delivered. Therefore guests have the right to simply book a suitable hotel (inc breakfast) and transfers; then submit an expense claim, with receipts, to Regent for reimbursement.

@DaveA & @Tucruisers, Just a thought that you may wish to put to your TA and Regent: You have paid a premium to book a Concierge suite rather than an F grade. F suites are exactly the same size & layout and give the same access to all services on board; the principal advantage of booking a Concierge suite being the pre-cruise hotel & transfer. The premium you have paid for booking Concierge is probably around £800 - £1000 per person.

IMO, the £150pp being offered in lieu of Regent’s cancellation of this element of the booked package is derisory, and to call it a ‘goodwill gesture’ is misleading. Also I note that all the July Splendor Reykjavik cruises are still being falsely advertised on the Regent(UK) website as including the pre-cruise hotel for Concierge suites: “CONCIERGE SUITES AND HIGHER INCLUDE: Included 1-Night Pre-Cruise Hotel Package and more”

Sorry, should have read $380 to $400

£150pp equates to approx $480US total Interested to see whether this is on top of the hotel credit and how much OBC is given

I am glad you enjoy cruising with Oceania. We enjoy cruising with Regent. I am not sure why you are obsessing with the dining arrangements on Regent 🤔 Have you ever sailed with Regent ? Do you have a future Regent cruise in mind ?

Of course NCLH/Regent could adopt a zealous ultra-safe approach to keeping all infectious diseases at bay ............... ................... but I sincerely hope they continue to take a pragmatic & measured approach and that guests play their part by adhering to basic hygiene rules

We were on deck 14 of Splendor (same class of ship) and had no problems with movement. However, we did meet a guest on Explorer who was troubled by noise from the Culinary Kitchen immediately below suite #1215

Are self-serve buffets really the cause of noro outbreaks? If so we must have dodged many bullets in our many years of cruising and enjoying buffets on land & sea.

..... the quarantine having proved to be unnecessary and simply based on unfounded rumours Seatrade report

This must be a recent issue, or one particular to Grandeur, as we have always completed the survey on our iPads on the other Regent ships.

Hi Crisy, Loving your blog. Were there any special measures taken before entering New Zealand waters to avoid the debacle that a number of cruise ships suffered last year with biofouling issues ?

This is one of the included excursions being offered by Regent during our day in Laem Chabang

Slowing a cruise ship's speed between port stops will definitely reduce emissions (as well as saving fuel costs)

Thanks @labonnevie. Interesting photos 😮 According to Regent, the port now has the opposite problem. Regent’s recent communication states: “Due to insufficient water depth in the river/channel at the Bangkok, Thailand port, we have rescheduled embarkation and overnight on April 5, 2024 to the near-by port in Laem Chabang, Thailand" IMO, referring to Laem Chabang as "nearby" is somewhat inaccurate since the journey time between Laem Chabang and the centre of Bangkok is 2 hours plus.

Heaven forbid 😉 😂

Why? More fool them for leaving a valuable item unattended .......... and for a long period 🤨

I think Regent have finally plumped for Laem Chabang for our upcoming cruise; they have now released revised excursions to suit the new port. We are arriving in Bangkok a few days before the cruise so will just have a longer transfer to the ship on embarkation day. The ship stays in Laem Chabang the following day and we have therefore chosen a 'local' excursion. For those who wanted to go on a Regent tour in Bangkok, those excursions now have a price attached whereas previously they were 'free' (and without the long bus ride to & from Bangkok), which really is a bit cheeky of Regent.

Of course if I was a conspiracy theorist then choosing Laem Chabang over the closer port will save Regent about 70 miles (5 hours sailing time?) on our cruise plus the same on the preceding cruise 🤨