azbirdmom

I just saw a report of a rock slide that happened this morning at the Railway Dock in Skagway. I saw pictures of huge boulders next to the ship but no information about any injuries or damage to the ship. Sure hope that's because there weren't any. Hoping someone onboard can provide an update.

Wow, that's awfully short notice on the changes happening on the Coral - next month. Breaking them up makes it seem like they weren't selling well and I would have expected the ship to be filled up given the pent up demand. Very odd indeed.

We've done two cruise tours through Princess and have gone on 7 Alaska cruises with Princess. Would strongly suggest that you do the tour first. You'll be very busy on the tour and after that it's nice to relax on the ship. Also, most of the flights out of Anchorage are redeyes so you'll spend a lot of time at the airport after the tour if you do it in the opposite order. Daytime flights from Vancouver are plentiful. Finally the southbound route goes to both Glacier Bay and Hubbard Glacier. We've been on all 3 ships and they would be fine for us. But for a first time to Alaska I'd suggest Sapphire first and Grand second. Both have a wraparound Promenade deck that is covered which is ideal for glacier viewing, especially if it's rainy. We've also been on the Majestic and there's plenty of deck space for glacier viewing, you just lose the covered Promenade option. I don't think you can go wrong regardless of what you choose but those are our preferences!

On the Royal class ships the aft suite balconies wrap around the back corner of the ship. Some of these balconies are huge, others are narrow. The balconies on the sides of the ship are narrow on these newer ships. On the older ships the balconies are much bigger and the tub is a jacuzzi type. You mentioned a dedicated restaurant and there is one for breakfast which is very nice. It is only for suite passengers and is held in either the Crown Grill or Sabatini's. It has a special menu but you can request anything you want (within reason). Mimosas and specialty coffees are included which is less of a perk now that many folks purchase a Princess Plus fare.

Have you paid for the flight yet or is it just a reservation? Have you looked at the airline's website to see if you've been moved to a different flight? And when is the flight? Lots of options including cancelling and rebooking it yourself if you haven't paid yet depending on the circumstances.

I hope you feel better soon! You are canceling for a covered medical reason so you'll probably get a large part back in cash. But in any event the Covid Protection program provides a safety net of FCCs even without insurance. You'll need to work with Princess or your TA (if you used one) to discuss options.

That's a crazy long time to wait. Here's the list of contacts per elliott.org - note that John Padgett still isn't listed - good luck: Princess Cruise Lines Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. 24305 Town Center Drive Santa Clarita, CA 91355 https://www.princess.com/ Phone Contacts Main: (661) 753-0000 Customer Service: (800) 774-6237 Call center hours: Monday – Friday 6am – 7pm Pacific Time (9am-10pm ET) Saturday and Sunday 6am – 6pm Pacific Time (9am-9pm ET) Email Contacts customerrelations@princesscruises.com Social Media Contacts Facebook Twitter Executive Contacts Primary Contact Collin Steinke Director, Customer Relations 24305 Town Center Drive Santa Clarita, CA 91355 csteinke@princesscruises.com Secondary Contact Lorna Warren Vice President Guest Services 24305 Town Center Drive Santa Clarita, CA 91355 lwarren@princess.com Mario Siebaldi Senior Vice President Guest Experience 24305 Town Center Drive Santa Clarita, CA 91355 msiebaldi@princesscruises.com Chief Executive Jan Swartz President 24305 Town Center Drive Santa Clarita, CA 91355 jswartz@princesscruises.com Last updated: January 5, 2022.

If your offer indicated that these perks were included, then any phone representative should be able to fix this for you. Here's what you should see on the Travel Summary by the way (free play should be whatever the offer included):

I guess I will hold off putting in that order for Optum tests for our cruise that departs in 4 weeks! Hope they make a decision soon.

Congratulations on making it. Hope that's the last hiccup you'll experience. Enjoy Alaska!

When I have seen Southwest in EZAir, it is almost always Restricted. So if you book, say, an outbound Flexible flight on American, for the return you probably wouldn't see Southwest listed as EZAir will only pull up carriers with Flexible options.

Will see if I can post the link next week after the call. It's the latter who owns the FB page where it will be posted, specifically, under "PrincessVPSales". 🙂

I wouldn't register but the video should be out there for all to view. P.S. I'm not a TA either!

Yes, just saw this posted. No mention specifically about the newest ship but it may be buried into the presentation instead of being the main attraction.

Over a year ago I learned the hard way that bookings for a "free" cabin can cancel when you add EZAir even though you've paid for everything you're supposed to - even the air. I was able to get it all restored. Now when you book they usually tell you to call them to add air or to make major changes to your booking as they have to protect it afterwards. They also should have told you to ignore any notices about balances due. At least that's what happened for the last two that I've booked. You should be fine if you're just receiving balance due notices, but if you get a cancellation notice, call them immediately.

If all runs according to plan you should be fine. But any delay will mean you'll miss your flight. If you move forward with the early reservation just make sure you have a back-up plan.

Oh dear, that makes 7 known folks from our cruise who tested positive. I sure hope everyone is feeling a lot better now.

We had used EZAir almost exclusively for cruise flights but won't do it again until things settle down. When our originally selected flights for our cruise last month cancelled, we were lucky that new flights had been assigned by United. It was only EZAir that had the wrong flights for over a month AND Princess didn't pay for the flights at the 45 day point which added a little to the angst. I used chat on the Princess website and they put us in the resolution queue. It was all resolved about 30 days before our cruise including the issuance of tickets. Shortly after my experience I listened in on a webinar that Princess held for TAs (and I'm not one) about customer service. One of the many things they responded to were EZAir issues. They indicated that pre-pandemic they had a handful of people in that department who could easily respond to EZAir issues. Now they have the same handful of people in that department but the constant changes and cancellations made by the airlines have meant that they haven't been able to respond as quickly. They are trying to hire more staff but for now the staff is working on resolving flight issues where the departure date is one month away or less. That supposedly was an improvement as they had been prioritizing issues occurring within a week or two of a cruise, and they plan to expand out from there. The message was that they will resolve all flight issues prior to a guest departing on cruises. This is all well and good for a lot of things but doesn't account for preferred airlines where a client might get free baggage, premium seating etc. And in some cases the best seats may be gone by the time Princess fixes the air booking. There is always the option of cancelling and rebooking, but at least in my case the flights I originally purchased were significantly less than the current prices (by half!). For all of these reasons I'm removing EZAir as the middle man so that I can work with the airline directly to quickly take action on any changes as they occur.

Sorry to hear that happened to your SO. That makes 4 positive tests that have been reported from this cruise, better than some cruises but it still stinks that this happened to anyone. We self tested 5 and 7 days after disembarkation and somehow avoided it even though we did spend a decent amount of time in the casino (masked). Hope he is doing better now.

Thanks for the warning. I was about to pull the documentation to submit a SHOBC request for our December cruise but will hold off until September. Maybe when (if??) they are fully staffed again they will start processing these requests quicker and for cruises far in the future. We can hope anyway!

I sent our's in on May 18 for our July cruise. It was credited yesterday. And it was for a cruise that involves a casino comped room (we paid to upgrade).

Have you seen anything more about this? There's nothing about it on the Princess VP Sales FB page which is peculiar. Either they have removed any reference to it (maybe not ready for release yet?) or perhaps the reference to "watch your inbox" in the slide means that they are going a different route than FB with these webinars?

Annabelle's in Ketchikan is yummy. We've been there pretty much every cruise for Halibut fish & chips.

No need to apologize. I'm just glad you came back to let us know how you're doing. And I hope you keep feeling better. I can completely understand not wanting to go anywhere near a ship after what you've been through.

No I haven't but am hoping that she stops back by to provide an update! Hope she and Jon are doing better by now.