Just got off the Viva and agree on all points. That piece of shoe leather in the MDR they call NY Strip is a joke and it amazes me when people claim it to be a good steak or that they really liked it (I assume anyone making that claim is simply impressed with the over-salted gravy they drown it in).
Cagney's steak has sunk to the level of an Outback Steakhouse, but at least at Outback the steak is properly prepared, just low quality. It's possible that Cagney's is also using low quality but they claim it's CAB and unless they are totaling ripping off the CAB name, it should be decent quality. (And yes, I get that CAB is 100% marketing, but, generally they do have somewhat better quality beef, IME).
I believe ColdCruise is onto the problem here. The ribeyes we had on Viva matched this description, correct temp but dry.