I have a similar problem, only it relates to promised FCC. On our last cruise, we encountered issues related to the smoking area on deck 7 aft. To make a long story short, after much back and forth with the Hotel General Manager, we have a letter from the Suite Experience Team stating we are to receive $1000 each FCC. Our account reflects only $100 each FCC. I’ve emailed and faxed Princess a copy of the letter with my inquiry, with no response. Short of sitting on hold with customer no service, does anyone have a suggestion on who to contact and by what method? TYIA