Jump to content

paradiselivin1

Members
  • Posts

    1,701
  • Joined

Posts posted by paradiselivin1

  1. 5 hours ago, Rick&Jeannie said:

    Didn't we hear of a Princess/Carnival security breach a couple years back?

    Yes. I guess they thought my account had been hacked and have provided monitoring from ProtectMyId for at least a year. I believe it was given by HAL but have never cruised with them.. We have had our "accounts" locked down for years with all of the credit reporting companies and get immediate e-mails for anything charged to any of our charge cards. We try to stay vigilant but there is always someone out there looking to take what is not theirs...

    • Like 1
  2. 12 minutes ago, suzyed said:

    It worked on our previous cruise in October.  I may try it again.

    I know it's a 3rd party company so don't blame Princess for that hiccup but Princess missed the mark after we boarded (knowing in advance that they would not be fully booked) and asked them to contact us to upgrade (at the going rate) for the 2nd leg of the B2B. Never heard from them. We liked our cabin and weren't disappointed staying where we were but would have loved a mini instead of a deluxe balcony...

  3. @Leebernie  Curious what the issue was that you were discussing. Was it something CS could handle or was it something like excursions, EZAir, etc. We keep having excursions canceled (two cruises in the last 2 months) and called CS who couldn't explain why it happened. Not under their purview. They could only verify that a refund would be forthcoming and that emails were sent out. Unfortunately, they went to our TA who didn't forward until a week later after we had already spoken to Princess CS.

  4. 8 hours ago, caribill said:

    Did you book the cruise with a TA?

     

    Our experience is that the notice from Princess goes to the TA and the TA must then forward it to you.

    Yes, we did. However, we do often get updates from our TA's company regarding flight changes and when we had a move-over offer. When we spoke to a Princess rep this morning, she clearly indicated that the e-mail was sent to mu e-address and confirmed it with me. That being said, she was unable to forward the e-mail to me?

    The last cruise was for a tour in Puerto Rico that didn't matter much but this one is in New Zealand was something we were really looking forward to as one of the reasons we want to tour is to visit the Hobbiton movie sets. I can understand that some people may not be interested but we are huge fans. Also, looking forward, extremely concerned for our Greenland cruise this summer as we were forced to book two Princess excursions in those TINY towns where Princess buys up all of the excursions in town. Trust me, I've tried to book with the vendors there and they said that their hands were tied by Princess.

    When you book some of the more expensive cruises for a once-in-a lifetime visit; I find this more than a bit distressing.

  5. There have been several posts (including mine) regarding this issue. We were booked and had paid for (with OBC) an excursion in Puerto Rico while sailing on Enchanted  that simply disappeared from our booking. Check to see if Princess is still offering that excursion as ours simply disappeared from their list of excursions online. You are not alone. Several of us were not notified.

  6. 3 hours ago, DHP1 said:

    We had to wear our mask on our cruise which was no big deal 

    Agree. We did last month on Enchanted although it was not required and few people (including crew were masked). I had read that the laundry had reopened on Majestic and was thinking that was tied to the whole mask wearing requirement but must not be the case. We fully intended to wear masks but wanted other to be aware of the requirement which was not indicated for our cruise online until now.

  7. Received this notification via email overnight:

     

    IMPORTANT NOTICES
    UPDATED MASK POLICIES FOR YOUR CRUISE
    In response to the increasing number of cases of COVID-19 currently spreading throughout Australia caused by the spread of new subvariants,
    we have updated the mask-wearing policy for your voyage.
    - Guests are required to wear face masks on board while indoors.
    - We recommend guests wear face masks outdoors on onboard where larger
    numbers of people are congregating and physical distancing cannot be maintained.
    - Masks are required during embarkation, disembarkation, when on Princess
    transportation such as water shuttles and motorcoaches, and during Princess shore excursions.
    - We recommend you follow these onboard masking protocols while ashore
    independently, particularly when indoors, on public transportation or in crowded areas.
    - Health experts recommend the use of higher-grade masks such as KN95 or
    surgical. Replacement masks will be available on board if needed.

    • Like 1
    • Thanks 2
×
×
  • Create New...