The problem is with disembarkation from a P&O cruise is that initially there are no checks by P&O that the correct time are disembarking. But many, including a lot of here, have openly said that they ignore their disembarkation time and get off at a time to suit them and encourage others to do the same. For that reason there is queues on stairs and around disembarkation muster which causes chaos which then carries on into baggage hall.