irishayes

Sorry for the duplicate post. I was trying to edit typos on my cell phone. Doesn't work.

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I just got off the phone with celebrity customer service. As expected, the customer service representatives know nothing about the change in the beverage packages. They are still quoting the $8 per glass classic limit. I voiced my frustration over how this was handled as well as how difficult it is to get through to anyone at celebrity and the massive hold times. I expressed doubt about this being the same celebrity that I had cruised on a few years ago. I told her that if this was how I celebrity was going to handle customer service from now on, they were going to lose customers. She was very receptive and apologetic. She took my name and promised to get to the bottom of it and call me back by tomorrow afternoon. We shall see.

 

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I just got off the phone with celebrity customer service. As expected, the customer service representatives know nothing about the change in the beverage packages. They are still quoting the $8 per glass classic limit. Hi boys my frustration over how this was handled as well as how difficult it is to get through to anyone at celebrity and the massive hold times. I expressed doubt about this being the same celebrity that I had cruised on a few years ago. I told her that if this was how I celebrity was going to handle customer service from now on, they were going to lose customers. She was very receptive and apologetic. She took my name and promised to get to the bottom of it and call me back by tomorrow afternoon. We shall see.

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Except this is the OLD explanation of the packages. Now the classic package includes glasses of wine up to $9. Celebrity said a week and a half ago they were working on the premium package but we haven't seen anything.

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However... We are still awaiting Celebrity's official word on what changes have been made to the Premium package. Holders of the classic package have had their questions answered but those of us who paid to upgrade to the premium package are still in the dark.

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Oh I didn't know that. When they increased the premium package did they also increase the classic package at the same time?

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Ugh. Was hoping something had been decided. Doesnt it seem logical that if they increased the classic wine per glass limit by $1 that they would also increase the premium by $1?

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So now premium package wine glass limit has increased to $14? Why has Celebrity not communicated this yet? They've evidently made the changes already.

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My guess is that it's taking so long because they discovered that those of us who purchased the premium package were even more affected by the price increases, just judging from the bits and pieces I've read from passengers reporting on the increased prices of drinks. The premium package has not increased their per glass limit..... Yet. Hope they get it sorted out because we board Equinox in 9 days.

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Still waiting for the premium list. Hopefully we'll get something after the Holiday.

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Is the Summit the only so trying out the premade burgers poolside? Because I have read reviews from others stating that the poolside burgers are delicious!??!?

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I know Celebrity said last weekend that they were working on a updated listing which shows what is included in the premium package, but has anyone seen anything yet? Or did I miss it somewhere?

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What a beautiful animal!!

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See? Exactly what I mean. Celebrity needs to comment about any changes to the premium package as well. Of they raised prices and this raised the per glass limit of the classic package, it only makes sense that the premium package per glass rate should behave increased as well.

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No I didn't say that. I did see posts from people stating that wines which were previously included in the premium package had now increased to $4 and $5 over the limit. So with no communication from Celebrity regarding the premium package changes, I was concerned.

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I won't quibble about $1 or $2, but if we find all have gone up $4 or $5 then I'm going to have an issue with it. Part of the plus of having the premium package is not having to worry about paying extra or signing any slips.

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Correct ghstudio. The problem was not having any idea how much glasses of wine had gone up. I purchased the premium package because I don't care for house wines ( OK, yes I am a wine snob) and I want sure if now I was going to have to shell out an additional $5 just to get a decent glass of wine every time.

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OK that does help ease my mind about the premium package and how it relates to updated wine glass prices. Thank you.

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Sorry. *per glass

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Because if many of the glasses of wine are now priced out of the premium package, the dollar per glad limit in the premium package should have been raised, just as in the classic package.

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Still doesn't address how the premium package will be affected...

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My question is, if they have increased the limit per glass of wine in the classic package because they have increased glass wine prices, did they also increase the premium wine glass limits? Or did those of us purchasing the premium package now get the shaft?

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Thank you for the clarification. Has anything changed with the premium package? Wine by the glass limits?

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Wanderlust, we board the Equinox immediately after you in Barcelona. I, like you, am so thankful for this opportunity and plan on savoring every minute of this trip. Have a fabulous time!

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