CineGraphic

You can only cash-out your winnings, not un-played loot.

They can be used in both, but you have to specify.

Speak to whoever is in the casino cashier cage.

For table games they give you promo chips.

For slots, they load the amount to your bracelet.

The cashier will explain everything.

1 hour ago, warmwinds said:

Yes, we now both remember seeing that...but can't recall eating it.

Wine tends to do that 🤣

Pam and I changed our minds at least twice after submitting the form last week, so we had our TA call in to sort everything out.

It took a while to get through, but we are now booked on the Resilient's September 29th, 12 night sailing: UK to Spain & Morocco, and were able to do a paid upgrade to an aft suite.

The new booking shows up on both the web & app.

I hope that everyone is able to book something that makes them happy.

I believe that Virgin is doing it's best to satisfy everyone since the created the problem in the first place. It's the right thing to do. All of our previous perks were moved over to the new booking.

Most lines would only give you the current perks, if anything.

10 minutes ago, cheryl8503 said:

Is sailor loot the same as on board credit? Can OBC be used like cash in the casino?

 

Yes, and yes. Speak to whoever is in the casino cashier's cage

We've changed our minds regarding which substitution sailing to book twice since I submitted our form the other day. Our TA tried all morning to get in touch with VV with no luck.

The drinking age for cruises that depart from Miami is 21.

Sailings that depart from Europe, the drinking age is 18.

4 minutes ago, jon81uk said:

Tom McAlpine is the CEO so is the person ultimately responsible for the company.

He's retiring and being replaced...announced at the same time as the new itineraries.

https://www.prnewswire.com/news-releases/virgin-voyages-announces-550-million-in-funding-led-by-ares-management-to-further-accelerate-growth-301921522.html

49 minutes ago, delynn72 said:

Since the cabins are assigned by VV, do you call and switch to this cabin? We are by the elevators and would like to move down a bit.

Yes, you can request a different cabin. If you booked directly with Virgin, call them. If you used a TA, have them call on your behalf.

1 hour ago, Alegeeter said:

I'm also wondering if we get to keep the Sail with friends referral bonuses. I booked my cruise back when they still have $50 per booking. I accumulated almost $800 in loot but now that the sailing is canceled we won't all be rebooking the same one.

The rep I spoke with the other day assured me that everything you qualified for with the initial booking would be moved over to the new booking.

5 hours ago, CruisingWalter said:

They are dropping the ball at VV.

How is processing something earlier than promised dropping the ball?

Inconsistent, yes. Dropping the ball, not so much.

Since Virgin created the problem in the first place, the sooner they can find a fix and make a guest happy, the better.

6 minutes ago, ghostshark said:

You bring it up often.

2 or 3 times is often? So be it.

7 minutes ago, ghostshark said:

they cancelled my trip, gave it to somebody else,

And you keep saying that they cancelled your cruise and gave it to someone else, which isn't really the case at all, but that's your take on it. Vive La Difference!

As unhappy as you are, this is as good as it gets in the cruise biz these days.

If your TA is worth their weight in salt, they will see that you are accommodated.

It is possible to sail not as a rockstar and still have a good time, and get a bit of a refund too. You won't be limited to the current list of available cruises as more become available on the 11th.

21 minutes ago, ghostshark said:

Apparently just canceling my trip so they could give it to someone else wasn't punitive enough.

Apparently offering a replacement cruise, any number of days, and any itinerary at the same price, while honoring all of your booking extras, and throwing in another $600 in goodwill isn't enough to make some people happy.

All I know is we paid $2400 for cruise, and we'll end up having $2200 in loot and bar tabs, so you won't hear me complaining.

Just now, Ranger1227 said:

Is it worth to wait and see what the offerings are?

Yes, because basically you can choose any itinerary, any length.

We were going to switch to the Scarlet TA as well, but decided that it might be too crowded.

I think anyone who tries to attach files is having problems with uploading.

12 minutes ago, librarylady19 said:

I have XL Sea terrace but didn't pay single supplement (ie only paid for 1 sailor!)

And they will take great care of you. Don't worry, enjoy!

32 minutes ago, def0715 said:

Would be interesting if they move it from 8 to 14 days.

30 minutes ago, rfsdvm said:

itinerary possible for 3/23/23:

https://www.virginvoyages.com/itinerary/caribbean/san-juan-to-miami-cruise?fbclid=IwAR38oIusTz2SVSJAsh8JfbmO_iJxARymh2QuaeGLrphUcupUD9sdD8pydEQ#itinerary-overview

Don't be surprised if the 8 day itinerary is changed to a 14 day itinerary. It's been listed as both on different VV forms. When I spoke with a phone rep today, they referred to it as a 14 day sailing as well.

4 hours ago, AlaskaNewbie68 said:

my submission for a refund isn't going through

Currently, anything with an attachment doesn't seem to be going through.

9 minutes ago, ghostshark said:

where did you see that it was 14 days? Virgin's PDF says it's 8 days

7 minutes ago, CanadianCruiser21 said:

I heard it was a mistake and it’s not 14 days. It’s actually 8 days. 

It's listed on the form to request rebooking as 14 days, as is the cruise before it.

We've decided to sail the 3/23/24 14 day sailing San Juan to Miami even though we don't know the itinerary yet. I called earlier today in hopes that someone would know, but no such luck. One thing's for sure, it' will be a Caribbean itinerary. lol.

We'll end up with $2200 in loot, for a sailing that set us back $2400. I'm not complaining at all.

57 minutes ago, Tolkmit said:

 

If that were true, then cruises going those places on other lines would similarly have higher booking rates. They don't. However, pretty much every cruise line does see better booking rates on their newest ship.

Believe what you want, but they clearly opted to accommodate the sailings with higher booking rates, and the re-booking offer is generous. We'll end up with $2200 in loot and bar tabs for a cruise that only cost us $2400.

2 minutes ago, Tolkmit said:

It's not a more popular port

The itinerary is more attractive....with ports they don't get to from Miami based sailings.

10 minutes ago, ghostshark said:

"haters" = people who were scheduled to be on a ship that is ready, but were kicked off to accommodate people who were scheduled for a ship that isn't ready

There were more people booked on the San Juan based sailings than the Miami based sailings, so they chose to inconvenience a smaller amount of people. Makes sense to me.

4 minutes ago, kimkencruzers said:

Can anyone who has sailed confirm that there is actually two separate $100 bonus bar tabs if both are sea rovers through status match or is it still just $100 per cabin and it just displays on each person as $100? 

We've always received two $100 bonus bar tabs.