amscene1

Let me make something clear, I have no problem with the cabin I was assigned. I know what I was signing up for. If there was a rate for a jr/grand/crown loft or above I probably would have grabbed it regardless of price but their was not.

Luckily I was given a grand suite with a room number and all. A room number that I confirmed was given to someone else shortly after it was given too me.

Now maybe there is a new algorithm in the booking engine that allows these rooms to be still available after a certain amount of time to people who call in or are put on a waitlist or who are pinnacle but all I know is that is not right. In over 130 cruises this has never happened to me.

Believe me, in life, I’ve been baited and switched before but never has something as this shady or this significant happened, especially on my honeymoon. I originally booked a 2D accessible (I need the room for my mobility issue) and I know any suite will work and is large enough for a wheelchair so I’m not even complaining about the actual room or the perks because as I’ve said and spelled out, we have the drink and dining package. I will not use the concierge lounge, sundeck or probably even Ck for more than a dinner. It’s the principle of the whole thing. I just want this large company to do right to the consumer and I don’t feel I should have had to bring it this far. I’ve spent many hours on the phone, email, social media and here.

My goal is a fair resolution and I will let you all what they provide me with. So far, flowers, were about the biggest insult they could have offered.

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Utter total nonsense.

Lol, we got a pinnacle... weeee got a pinnacle!

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Indian giving? Whats that?

 

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"Indian giver" is an American expression, used to describe a person who gives a "gift" and later wants it back, or who expects something of equivalent worth in return for the item

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I think this says a lot.

 

You booked a guarantee, and had the GS assigned right away. Then someone called and wanted to pay outright for a GS, so the line said "hey - look, we're getting more revenue than if we gave this to someone who booked a guarantee suite."

 

The person who booked and paid for a GS is getting what they paid for.

 

The person who booked a suite guarantee (you) is getting what they paid for.

 

 

 

Yeah, it's kinda crappy that you saw the original cabin assignment and then saw the JS assignment.

 

And yeah, they could have offered nicer compensation, especially as this is your honeymoon.

 

 

 

But in the long run, I am sure you will enjoy the cruise.

How many would stay loyal to royal if this happened to you? I’d rather be nickel and dimed on another line then to be showered with flowers unexpectedly.

At least I know what I’m getting. Oh well, we will see how loyal they are to me soon enough.

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And if they are pinnacles they probably got upgraded at no charge from a interior.

Don’t doubt it!

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Unless you think the OP is trolling us you have now seen it and heard it. Book a GTY and you need to be willing to END UP in the worst cabin in the category.

Which I actually did. Ended up in a j4 under the pool deck. Happy honeymoon!

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Sure would like to know who got that GS....................

Really doesn’t matter but they probably either paid through the nose or are pinnacles.

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after all these years I think we would have heard about it happening

That’s fine, I’ve been called a liar all day, so one more time won’t hurt. Ughh

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Often companies offer token gifts to upset customers knowing (in their mind) that it was not the companies fault.

Absolutely. If their toilet breaks, if the door to the balcony gets stuck or if a waiter spilled a glass of wine on my pants (it’s all happened to me on ships) and I’ve received “token” gifts with out asking for them.

But when a grand suite (and its associated perks) are granted and retracted, I demand an actual resolution from the resolution department.

Starting tonight, we should call it the “flower department” Catchy!

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I’m really sorry this has happened to you. Put it behind you and go enjoy your HONEYMOON!!! So exciting. Best to you!!!

 

 

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Regardless I’m going to make the best of it, I will even do a large harmony review and let everyone know the resolution. If any!

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I would call back tomorrow morning, when you will get another person in the resolution department and tell them this is your celebrating your honeymoon on this cruise. Tell them the whole thing and see if they can at least sweeten the disappointment that you are feeling and maybe they can give you a few more perks for your disappointment.

Jimbo,

I did that already. She talked over me the whole time. They keep saying they called revenue dept and they can’t do anything. But flowers....

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It does happen from time to time but given the infrequency of it happening I would tend to believe that it’s actually a mistake rather than a bait n switch,

 

Unfortunately you got exactly what you paid for.

 

Had you been assigned a JS the first time this wouldn’t be an issue as all you were promised was a JS which is exactly what you received at the end of the day.

 

Yes it sucks and yes I think that they should have given you more than flowers but they chose not to.

Thank you for your comment. The actual fact is they denied it happening basically calling me a liar. At no point did anyone from royal say that they are allowed to do this or well within their rights to do so. Just I’m sorry, it never happened, here’s some roses......

This is the point I’m trying to make, if it was not their fault, why offer anything.....

I would have been okay with that if they were straight up to begin with. Like, it’s in the T&C too bad so sad. But no, I’m a liar because they can’t see it happening, have some flowers goodnight.

When I gave the original rep on the phone my original stateroom number she said they booked the same day I did, just after I did.

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Based on the GTY purchase I'm sure that RCI is well within their rights to do what they did but that doesn't change the sour taste the OP has in her mouth. To give someone as GS and then take it away and replace it with JS without even a little regret and compensation is just poor compensation. I'm sure that if the OP had received the JS originally it all would have been ok but to think have this great suite and then find out "nope... tricked you... you get this not so great suite is just ugly and disappointing. Cruises are all about having your expectations exceeded. When your expectation are already unrealized before you even get on the ship it's going to make for a very disappointing experience. I think at the very least a little more than roses, that'll be wilted and dead by day 3 ought to have been offered.

Thank you for your comment. The actual fact is they denied it happening basically calling me a liar. At no point did anyone from royal say that they are allowed to do this or well within their rights to do so. Just I’m sorry, it never happened, here’s some roses......

This is the point I’m trying to make, if it was not their fault, why offer anything.....

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Actually they can and they have in the past. Read through their contract.

I have, doesn’t say anything about pulling the original room and assigning lower category. Even if that was spelled out that is an extremely shady business practice, I hope you would agree? I think we call it the old bait and switch.

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Yep, sounds like they upgraded to a W guarantee, were assigned a GS then had that taken away and assigned a JS. Not really anything that can be done as a W guarantee just guarantees you a JS so there’s no extra money that was paid, just the disappointment of losing the GS but Royal is within their rights to do that.

At this point for the headache I’ll go back to my original cabin. It’s the principal, I could care less about the perks or bigger room. I have a drink and dining package already and don’t care for Concierge lounge or CK but it is breaking a promise and or being lied too.

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Yep, sounds like they upgraded to a W guarantee, were assigned a GS then had that taken away and assigned a JS. Not really anything that can be done as a W guarantee just guarantees you a JS so there’s no extra money that was paid, just the disappointment of losing the GS but Royal is within their rights to do that.

You can’t give something to someone then take it away. That’s Indian giving.

Funny because I cruise all lines and this is as petty as I have ever seen. Only royal has caused me major headaches customer service wise. I mean I was on the phone for 2 hours today and the resolution lady was extremely abusive and rude. Only the lady from Michael Bayleys office (the one who offered me roses) was nice but not helpful.

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I know you've been asked this several times now but what the heck? I'll give it a try. What cabin # did they originally assign you?

11660, sorry I literally can’t keep up.

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If this is true I’d be livid. There is no excuse for this kind of raw deal by any company. You should get what you booked.

 

If they had called you and offered you a deal of some kind with the option to say no it would be okay. But just pull it out from under you. Nope.

 

I think we all fear this happening just a little....

 

If it was an assigned gty then you might be out of luck. In their eyes a jr suite is a suite when it comes to a gty.

 

Another reason not to book a gty cabin. We did it once last minute and it turned out fine though.

That is exactly what happened. I had a grand suite with an assigned stateroom number and all including it showed it on the Edocs that got changed to a jr suite with no compensation, except the previously mentioned flowers.

Like I said I will let everyone on here know a resolution, if any happens by Saturday.

I’m sorry I can not answer every ones questions right this second. It’s dinner time here and my phone is blowing up.

Long story short, absolutely worst day I’ve had in a while.

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If the singles cruise has 70% of the staterooms, then unaffiliated cruisers have 30% of the staterooms. Why shouldn't they book it? It probably suits their schedule/wedding date/whatever.

That’s what I was told. I was already prebooked in the ship. Booked a paid upgrade. Was assigned a cabin number and then was downgraded.

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I hope you get the satisfactory resolution you seek from your social media appeal in the next 3 days.

Me too. We are completely devastated.

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If it was an error in the reservation system “not theirs” and you didn’t book through a TA then who else’s fault could it be.

 

You should at the very least be offered the difference in price between the GS that you paid for and what the JS was going for the day you booked your GS.

You would think, but no. Just flowers.

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Was this booked through a travel agent? If so you might be barking up the wrong tree.

No

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Hello,

I’m writing this for my husband about a terrible experience with Royal Caribbean and their customer service thus far. Long story short is I was booked in to a grand suite for my upcoming cruise. 3 days before sailing I noticed I am now in a JR Suite instead. We are celebrating our honeymoon on this cruise. After an hour on the phone with resolutions there was no available rooms or compensation to give me. The reasoning behind this is an error in the reservation system, not theirs and they would not offer anything else. The lady in resolutions basically called him a liar and was very short and rude. She kept talking over him and he could not get a word in

Upon writing the CEOs email I received a response via phone call that they could not do anything and she would offer me “long stem roses” as compensation.

I have taken to social media and cruise critic to get a satisfactory resolution. I have seen some pretty bad petty cases recently and never thought it would happen to me. Turns out, it’s happening a lot.

I will let you all know the outcome, unfortunately it doesn’t look like they will help.

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I’ve done a 4 day disney magic out of Miami then a 4 day disney dream out of Port Canaveral. Was pretty easy actually. Off the ship at 8am at PC at 11am and boarded right after.

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My cousin and his wife went on the liberty of the seas one year. They had a suite so the balcony was larger then the average width for a hammock. So he mistakingly secured one end to the main 4” drain pipe above.

Instantly he was covered with 3000 people’s poo, he said there was not one square inch of the balcony that was not brown.

Thank goodness his wife was not out there because she would have divorced him on the spot.

To make matters worse, Royal Caribbean charged his on board account over $400 for the damages.

Somehow they managed to clean the balcony and repair the whole pipe in under 2 hours.

I have yet to bring a hammock on board a ship.

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