Keith1010

To reserved for anyone greater than those on one booking, you need to get their names and booking numbers and send to on board guest services. This counts towards their one pre reservation for the restaurant you want to dine at. Best to do it sooner rather than later as there are not many 8 person tables. You need to note date/time. Keith

No further details yet have been released since it was announced that the plan is for four new ships; two expedition and to ocean. Keith

David, I think they wrote it with two people on the booking in mind. Keith

Congratulations on sailing on your first Crystal Cruise. I hope you have a great time. If you have not done so already go to the Crystal Cruises web site and if on a computer look to the top where it say My Account. You will need to create a user id (e-mail) and password to access your account. and that is where you will provide some information. You will also use this to make all your reservations. At the present time 120 days prior to your sailing you can make specialty restaurant reservations and that is one each at Umi Uma, Osteria and Tastes. Once on board you can make additional ones based on availability. Tastes has not cost for additional reservations. The other two do but that depends on the length of your voyage. The following is from one of the question and answers on the Crystal website: Keith Our restaurants are complimentary, except for The Vintage Room. For our specialty restaurants, Umi Uma by Nobu Matsuhisa Restaurant and Sushi Bar and Osteria d'Ovidio, guests will be allotted one complimentary reservation for two people per voyage of up to 11 days (more than one for more extended stays - see below). In addition, guests staying in Crystal Penthouse or Junior Crystal Penthouse Suites can enjoy unlimited free visits. Up to 11 days: One complimentary reservation to each restaurant 12 to 22 days: Two complimentary reservations to each restaurant 23 or more days: Three complimentary reservations to each restaurant Reservations above the complimentary allotment will be $50 per person.

All our Crystal bookings have final payments due 120 days before the cruise and that's when the penalties kick in. They are all under 39 days. For cruises of 40 days or greater I believe the first one kicks in at 121 to 150 days. This excludes the administrative fee. Keith

This makes sense. It certainly is a popular one for those in North America who don't want to take a cruise ending in the USA and for sea day lovers as this certainly has a lot of sea days. Glad to hear you booked it and that there were a few rooms to choose from. Keith

I am not sure on this one but time will tell. On the most recent go around they didn't have a lot of time nor did the other lines either and they had to come up with a plan for two months with a completely new itinerary. So I think they were in total catchup mode. While waiting till penalties kick in does lock some people in the promotions they have offered come with a big cost. I believe with uncertainty people will cancel. I suspect it is a popular cruise based on the number of people who I personally know who are booked on it. Hopefully this will get resolved sooner rather than later for everyone's good and I hope it does for all who are booked. Keith

My guess and it's only a guess that to avoid having to do all of this at the last minute that Crystal will have to look at future itineraries such as the one at the end of the year sooner rather than later. While people can argue whether or not the ones that were just revised could have been out a bit sooner this whole issue exploded over the past couple of months. It is a reminder that the best of travel plans can be impacted and there can be risk. I have read on another site that someone had a non-refundable hotel reservation and there is risk there. I've only done that one time and sure enough it was when there were some issues in the UK and we decided to travel another way. I was able to persuade them to refund my booking for the hotel but after that I never did it again. Between terrorism, mother nature, and other events things happen and in our world today there is a greater chance of that. The other thing is to explore cancel for any reason insurance. Not cheap and one has to factor the cost of the insurance rather than the risk of losing the money. In this case there was money not lost as it could be used for another cruise but there could be times that one wants to cancel even though the cruise is a go. Just another thing to consider when making travel plans. And I do understand self insuring and how it can pay for itself over time. But that doesn't mean there is never a time for this type of insurance. I've only gotten this type one time, but we did use it. I still can't imagine all of the work that had to go into revising these itineraries between laying it all out, securing the ports, creating the excursions, redoing where the staffing gets on and off, reprovisioning items, and the list goes on and on and on. I suspect items have been on order for quite awhile with plans to arrive in some of the turn around ports that are no longer part of the revised itienrary. The other thing this reminded me of is not to put off travel. There are places that most people can 't get to these days that they used to be able to get to. Hopefully, some are temporary but as we all age some of them might not happen again in our lifetime. Keith

Thank you for posting them. You are right. It is so easy to do once you figure it out. In my case, it took a few days on the Holidays Cruise until the lightbulb went off in my brain. Keep them coming. Keith

I wanted to mention that that all of the revised WC 2024 segments on board Crystal Serenity are now on the website including pricing. Best to all of you on board Crystal Serenity and thank you for posting the reflections and menus. Keith https://www.crystalcruises.com/search?itineraries[refinementList][departure][0]=202404&itineraries[refinementList][departure][1]=202405&itineraries[refinementList][ship][0]=CSE&itineraries[sortBy]=sort_departure_asc

I wanted to mention that that all of the revised WC 2024 segments on board Crystal Serenity are now on the website including pricing. Keith https://www.crystalcruises.com/search?itineraries[refinementList][departure][0]=202404&itineraries[refinementList][departure][1]=202405&itineraries[refinementList][ship][0]=CSE&itineraries[sortBy]=sort_departure_asc

It is very similar to original Crystal. This means that in some ports there will be a shuttle. Sometimes it is the local area that doesn't allow a shuttle to be provided. A good source to find out if a shuttle will be offered is on board guest services. Keith

annlee, I wanted to add that the two letters from friends I saw went to their respective agents this past Friday morning via e-mail so if you are on an impacted sailing your agent should have an e-mail with your name that the agent should send to you. It will list your cruise, the options and the new itinerary. At least this is what I've seen for Serenity which has the majority of the impacted cruises as Symphony has the one cancelled cruise. Again, I would start with your TA. Keith

Thanks for all of your updates Whipsnade. Very much appreciate. Keith

Same information as the spreadsheet posted earlier but not in a PDF for those who had trouble opening it. Keith

From one of the two letters which two different friends sent to me. We thank you and your clients for choosing Crystal for their upcoming voyage. We have been closely monitoring the ongoing situation in and around the Red Sea and have been assessing all options. The number-one priority for us is the safety and security of our guests, and so we regret to tell you that we have made the unavoidable decision to cancel the upcoming voyage. We apologize for the disappointment and inconvenience this may cause, and would like to assure you that we are here to assist and to offer the following alternatives: Option 1 – Your client may move to the new voyage with the revised itinerary below and: Receive a refund for the adjustment of the length of voyage. Receive 15% off the cruise fare if your client wishes to add on an additional segment. Receive a reimbursement for out-of-pocket expenses for travel*. Revised Itinerary: (It's in the letter but didn't copy and paste it here) Option 2 – Receive a credit of the booking fare to use towards another sailing in 2024 and receive 15% savings on the cruise fare, subject to availability (excluding Grand Journeys and World Cruise). If the alternative voyage cost is less than the credit received, this will be credited to the guest. Option 3 – Receive a credit of the booking fare to use towards another sailing in 2025 and receive 10% savings on the cruise fare, subject to availability (excluding Grand Journeys and World Cruise). If the alternative voyage cost is less than the credit received, this will be credited to the guest. Out-of-Pocket Expenses – Any reasonable non-refundable expenses directly impacted by the change will be processed within 30 days of receipt of request and proof. This does not include flight credit reimbursement, partially refundable flights, loyalty program point redemptions, and non-essential pre and post accommodations. These must be submitted to: guestrelations@crystalcruises.com for review and approval. We sincerely hope that your client will find a solution to their liking. Our Reservations Team is ready to assist when you and your client have made a decision. If no action is taken by March 22nd, 2024, the booking will be cancelled, and a Future Cruise Credit issued. Thank you for your continued loyalty to Crystal. We look forward to welcoming your guests aboard soon. Yours gratefully, Crystal Guest Relations

LeeAnne one I remember for sure was Celebrity. I remember it opened precisely at midnight and I do remember having a bit more cake than I should have. Keith

The only reason I saw the letters is two friends who are booked on impacted segments sent them to me. They were sent to their TA's who sent them to their clients, in this case my friends. If you are on not on board and have booked one of these cruises and booked through an agent I would contact your agent to ask them to send the letter to you. Keith

Dwight, the options are in letters that went out to Agents who have clients booked on segments of the World Cruise who are on the impacted itineraries who are not on board the ship right now. I have no idea about those who are on the full world cruise or who are on segments who are already on board. Keith

I read the terms and it appears doable but it is wise to have your TA check with Crystal to confirm this than for us to speculate. As you note in your example it would be for 2025 for the offer that involved paying in full. Keith

LeeAnne, You will get three complimentary reservations at each specialty restaurant based on availability. Not sure how many vintage room will be offered but you should have lots of opportunities. I believe two or three formals but as you get closer you can check with on board guest services. Looks like a great itinerary and a great time of the year to visit these ports. Keith

Maybe semantics but I think of someone who likes a product a fan of the product. I am a fan of Crystal. I feel I have a good sense of strengths and weaknesses. Full disclosure. I am a fan of Lexus since my first one around 1993. And no plans to change. I am a sports fan but I am not a cheerleader. When I think of cheerleaders I think of the girls who would cheer whenI I played on the JV and Varsity Basketball Games. I am a fan of sports but I don't do cheers. Only cheer I do is when we toast with a flute of champagne. Also I feel that most things are not perfect so I suspect most people know what it is they like about a product and those things that they don't. Cheers, Keith

Thank you Ivi. In our situation we didn't go with the promotion after carefully looking at each of our 2025 bookings. Keith

I have looked over the letter with the three options for the Serenity sailings and a full refund is not an option. A couple of the options involved getting a future cruise credit for the full fare which was paid that could be used for booking a new cruise in 2024 and 2025 and an additional savings beyond that depending on which year the new booking is for. I have not seen the letter for the one Symphony cruise that was canceled so can't speak to that one. Keith

Just my 2 cents and it's not about cheerleading. Never understand how that fits into most discussions other than one involving sports teams. 😂 We all don't use the same criteria when we make our purchasing decisions and that includes our choice when it comes to cruising. For example, for some they prefer not only one cruise line but the same ship. Others could care less. Yes, a reminder that choice is good and this applies to pretty much all products including which mayonnaise, mustard or ketchup you use. And the devil is in the details and that applies to each and every promotion whether that is one offered by Crystal or one in your grocery store. As to the current one, we looked at it for each of our bookings considering savings and balancing this with other factors including the cost of cancel for any reasons insurance for the 20% promotion, tying up money that could be used for investments and risks. So my only advice when a promotion comes along is not to jump to a conclusion but rather to look evaluate each one. And as we often see some promotions will work for some and not for others. Keith