Hi Jazz we are now Diamond members, someone is welcome to correct me about this if I’m wrong but your invoice for the Douro should have shown the $200 reduction as far as I remember I’ve never had an actual voucher, its in our case, £200 off the total amount not each. The OBC is very new, we used to get a choice of various - gifts - usually luggage this was stopped and the OBC of €50 per person introduced I’m fairly sure this was only from this year so again you should have been able to use it on your Douro cruise. I had quite a chat with our CD about it and she said she would mention it in her port talk, she never did. It’s supposed to be explained under the FAQ on the website it’s also Scenics nod to an ethical no rubbish planet, which I just thought was fatuous.
I used mine for a massage and DH for more laundry which was to my benefit as less shirt ironing on our return.
I think it actually didn’t start until April this year.
Did you book yourself or through a TA?